酒店回复: Thank you for sharing your experience with us. I sincerely apologize for the disturbances and inconveniences you encountered during your stay. Ensuring a quiet and enjoyable environment for all our guests is very important to us, and it’s disappointing to hear that we fell short of meeting your expectations.We take noise complaints seriously, and our team is committed to addressing them promptly. I regret that your experience was disrupted by other guests, and I appreciate you letting us know about this issue. Additionally, I apologize for the lack of towels and for not being as responsive as we should have been when you called the front desk.Your feedback is invaluable and will help us improve. I will personally review our procedures to ensure better handling of busy periods and guest requests, as well as reinforce our efforts to maintain a peaceful atmosphere for all guests.Thank you again for bringing this to our attention. I hope you’ll give us another chance to provide you with a better experience in the future. Please feel free to reach out to me directly if you have any further concerns or if there’s anything I can do to make this right.
酒店回复: Thank you for taking the time to share your feedback. I sincerely apologize for the issues you encountered during your stay, especially regarding your room placement and the breakfast offerings.I understand how frustrating it must have been to be placed near the elevator after specifically requesting otherwise, and I’m truly sorry for the noise disturbance it caused. Additionally, I regret that our breakfast options fell short of your expectations on both mornings. We take these concerns seriously and will be addressing them with the relevant teams to ensure improvements are made.Your comfort and satisfaction are very important to us, and I apologize that we did not meet those standards during your visit. I hope you will consider giving us another opportunity in the future to provide a more enjoyable and restful experience.Thank you again for your valuable feedback.
酒店回复: Thank you for sharing your feedback with us. We’re glad to hear that our central location was convenient for your visit, but I’m truly sorry that some aspects of your stay didn’t meet your expectations.I apologize for the discomfort you experienced with the mattress and pillows, as well as not being able to accommodate your request for a top-floor room. Your comfort is very important to us, and we will certainly review these concerns to see where improvements can be made, particularly regarding our bedding options.We also appreciate your thoughts on breakfast and will take them into consideration as we continually strive to enhance our guest experience.Thank you again for your honest feedback. We hope to have the opportunity to welcome you back in the future for a more comfortable and enjoyable stay.
5.0分
情侣出游
原文
翻译提供方：Google
不错的酒店，但远离市中心。
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酒店回复: Thank you for taking the time to review us. We appreciate your feedback and will be sharing the issues with our housekeeping and maintenance team. We look forward to seeing you the next time you come to the Northland
4.0分
其他
原文
翻译提供方：Google
非常好
1.0分
家庭亲子
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Did not get to check in until 830 pm becsuse the rooms were not available yet. Then, my shower had hair and a dirty wash rag in it. Was disgusting. I dont think they were staffed well at all.
第一次到德卢斯，全球第一大淡水湖，苏必利尔湖边的大城市，城市横跨明尼苏达州和威斯康辛州，万枫酒店在湖边的山上，酒店比较新，店员服务好，我订错了时间，很快帮我调整，万豪酒店还是第一选择！
酒店非常干净，地理位置也很好。欧陆式早餐也很棒。
早餐品项很少、难吃、
房间非常干净，家具按照最新标准布置。一切都干净整洁，一切正常运转。
地理位置安静，交通便利。
可能是我们明尼苏达州之旅中最好的酒店。
大厅里喝醉的成年人吵闹到凌晨两点。冰球队的孩子们却无人照看。
冰球队整晚都在地上跳来跳去。直到办公室工作人员不得不第二次敲门让他们安静下来。
卫生间里没有毛巾。打电话到办公室也没人接。
还行，但不是最好的。我要求安排一个不靠近电梯的房间，结果却被安排在了电梯旁边。电梯一直很吵，让人很不舒服。周六早上的早餐没有香蕉，也没有鸡蛋。周日早上的早餐没有煎蛋饼，燕麦粥也难吃得像胶水一样。不用说，我们的住宿体验不值我们花的那么多钱。
女孩周末
酒店位于我们逛过的所有商店的中心位置，这点很棒。床垫太软，枕头也一点都不舒服。每天早上醒来，脖子和肩膀都僵硬。早餐很一般。我预订时唯一的要求是入住顶层房间，但最终没有实现。
不错的酒店，但远离市中心。
非常好
Did not get to check in until 830 pm becsuse the rooms were not available yet. Then, my shower had hair and a dirty wash rag in it. Was disgusting. I dont think they were staffed well at all.