The heater wouldn’t work,the fridge didn’t seem like it worked because it didn’t keep anything cold,there was a small spot on our sheet,there’s a lip going into the bathroom where the floors not level and almost tripped going in there, found a roach when I got up to go to the bathroom and hurried up and got out of there so we didn’t bring any home with us
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酒店回复: Hello Stephanie,Thank you for sharing your feedback. We take all guest comments seriously and your observations about the heater, fridge, cleanliness, and safety are important for us to consider. We strive to maintain high standards, and your experience will be shared with our management team for review. Guest satisfaction is essential to us, and we appreciate your insights on how we can improve in the future.
5.0分
其他
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the first night was great and i paid online the second night to get my points on the app and i thought it would be cheaper and then the guy told me that i reserved the wrong room so i asked if i could just pay the difference thinking it would be less than $10, but the guy charged me $54 something abt an early check in, like what? i was alr there, why would i need to check in??? but being that it was my mistake thinking that these hotels were happy abt participating in these hotel apps, they get paid regardless right? well wrong, but needless to say that was our last night there and i doubt i will be returning bc that was unnecessary he did not have to do that
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酒店回复: Hello carrie,Thank you for sharing your feedback. We're glad to hear that your first night was enjoyable. However, we understand your concerns about the room reservation and early check-in charges. Our policies are designed to ensure a smooth experience for all guests, and we appreciate your perspective. Your comments will be noted as we continuously work on enhancing our guest experience. We hope you find accommodations that better suit your needs in the future.
2.0分
情侣出游
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It didn’t have breakfast or coffee and then I had to put a hundred dollars down as a deposit. The bathroom light was extremely noisy and the bathroom door wouldn’t shut.
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酒店回复: Hello Heather,Thank you for sharing your feedback regarding your recent stay. We understand the importance of breakfast and coffee amenities, and we strive to provide a variety of options for our guests. Your comments about the bathroom light and door will be taken into account as we continuously work on enhancing our facilities. We appreciate your insights and hope your future travels are more enjoyable.
4.0分
其他
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We enjoyed our stay. The room was clean. The air conditioning worked perfectly. The TV was a nice large size with DIRECTV channels. My only complaint is the microwave did not work. We will return to stay here, again!
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酒店回复: Hello Patricia M.,Thank you for your feedback! We're delighted to hear you enjoyed your stay and appreciated the cleanliness and amenities. We value your comments regarding the microwave and will pass this information along to management for their review. We look forward to welcoming you back on your next visit!
1.0分
其他
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There had mold in the restroom on the walls. The tiles were yellow and stain. They ac was stuck on 61° had to turn off because it was too cold and turned on because it was too hot. This is the worst place I ever been.
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酒店回复: Hello Ray,Thank you for sharing your experience. We take feedback seriously as it helps us improve our services. Your comments regarding the restroom cleanliness and air conditioning issues will be noted for our management team. We strive for a comfortable stay for all our guests and appreciate your input. Thank you for bringing this to our attention so that we can work on enhancing our facilities.
4.0分
其他
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Good overnight stop!
They are working hard to update this hotel. The furniture in the room was nice, the refrigerator/freezer worked great and the bed was comfortable. There was approx. a one inch step up between the room and the bathroom which needs to have some sort of threshold added so that you don't stub your toe. The room isn't level so the drawers in the bedside tables opened due to the slant in the room. Some shims need to be added to keep the drawers closed. Overall, we were happy with our stay.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the comfort of the bed and the functionality of the refrigerator. Your observations regarding the bathroom threshold and drawer alignment are appreciated and will be shared with our team for future improvements. We hope to welcome you back to see the enhancements we continue to make throughout the property.
2.0分
其他
Our first room had hair in the bathroom they had to come back and clean the room
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酒店回复: Hello Lewis,Thank you for your feedback regarding your recent stay. We strive to maintain high cleanliness standards, and I apologize that your room did not meet those expectations right away. It's good to hear our team promptly addressed the issue. Your comments help us improve, and we appreciate you bringing this to our attention. We hope for a chance to serve you better in the future.
2.0分
其他
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There was only one soap in the bathroom and it was used. The shampoo bottle was half empty. The bad sounded like it was falling apart when you laid on it and the wooden flooring was broken.
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酒店回复: Dear Edgar,Thank you for taking the time to write a review of your stay at the Red Roof Inn Kimball, TN - I-24. I am so sorry to hear about the issues you encountered in your bathroom with the used soap and partially empty shampoo bottle. Please accept my sincere apologies for this oversight. Cleanliness is a top priority, and we clearly fell short of our standards during your stay. I also regret to learn of the issues you experienced with the bed and damaged flooring. This is definitely not the experience we want our guests to have at Red Roof.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, MatthewRed Roof Management RediResponse Specialist
1.0分
其他
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Nasty and disrespectful
This my third time at this hotel and the first and last time me and my family will not be coming back the Patel guy was so rude to me and my family I applied for hotel on line and was not aware of an additional 200 charge for deposit I wish that was said at first I stayed two weeks with family the Patel guy was nasty to me and mom also threatened to call the police just to explain to me about deposit, all I want to know was why but it was the attitude I didn’t like he was nasty and disrespectful I ask to speak to manager he said he was the assistant manager I want to talk to someone over him he try to say I didn’t put down my wife and child which I did put down another guess and child, overall I didn’t feel comfortable but I had already paid for my room online for two weeks, the first two times I stay it was nice and another guy was there with a good attitude but this guy has no good customer service and he took 70.00 because I was supposed to check out at 11 which I didn’t leave until 11:30 but it was my fault but I bet he got a kick from doing that by taking my money.
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酒店回复: Hello Nashaun,Thank you for taking the time to share your feedback regarding your recent stay. We regret to learn that your experience did not meet the standards we strive for, particularly in terms of customer service. Your comments regarding the communication about the deposit and check-out policy are noted, as it’s essential for our guests to have a clear understanding of our procedures. We appreciate your loyalty as a returning guest and will use your comments to improve our service. Thank you for your input as it helps us enhance the overall guest experience in the future.
5.0分
其他
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Staff ROCKS!!!
Staff is so helpful and work as a team. This Red Roof is recently renovated and appears new beds with memory foam topping. Pool looked inviting and I will stay here again next visit.
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酒店回复: Hello Sandra,Thank you for sharing your wonderful experience with us! We're delighted to hear that our staff's teamwork and helpfulness made a positive impression. It's great that you enjoyed the recent renovations and found the bed comfort conducive to a good night's sleep. We appreciate your kind words and look forward to welcoming you back on your next visit. Safe travels until then!
The heater wouldn’t work,the fridge didn’t seem like it worked because it didn’t keep anything cold,there was a small spot on our sheet,there’s a lip going into the bathroom where the floors not level and almost tripped going in there, found a roach when I got up to go to the bathroom and hurried up and got out of there so we didn’t bring any home with us
the first night was great and i paid online the second night to get my points on the app and i thought it would be cheaper and then the guy told me that i reserved the wrong room so i asked if i could just pay the difference thinking it would be less than $10, but the guy charged me $54 something abt an early check in, like what? i was alr there, why would i need to check in??? but being that it was my mistake thinking that these hotels were happy abt participating in these hotel apps, they get paid regardless right? well wrong, but needless to say that was our last night there and i doubt i will be returning bc that was unnecessary he did not have to do that
It didn’t have breakfast or coffee and then I had to put a hundred dollars down as a deposit. The bathroom light was extremely noisy and the bathroom door wouldn’t shut.
We enjoyed our stay. The room was clean. The air conditioning worked perfectly. The TV was a nice large size with DIRECTV channels. My only complaint is the microwave did not work. We will return to stay here, again!
There had mold in the restroom on the walls. The tiles were yellow and stain. They ac was stuck on 61° had to turn off because it was too cold and turned on because it was too hot. This is the worst place I ever been.
Good overnight stop!
They are working hard to update this hotel. The furniture in the room was nice, the refrigerator/freezer worked great and the bed was comfortable. There was approx. a one inch step up between the room and the bathroom which needs to have some sort of threshold added so that you don't stub your toe. The room isn't level so the drawers in the bedside tables opened due to the slant in the room. Some shims need to be added to keep the drawers closed. Overall, we were happy with our stay.
Our first room had hair in the bathroom they had to come back and clean the room
There was only one soap in the bathroom and it was used. The shampoo bottle was half empty. The bad sounded like it was falling apart when you laid on it and the wooden flooring was broken.
Nasty and disrespectful
This my third time at this hotel and the first and last time me and my family will not be coming back the Patel guy was so rude to me and my family I applied for hotel on line and was not aware of an additional 200 charge for deposit I wish that was said at first I stayed two weeks with family the Patel guy was nasty to me and mom also threatened to call the police just to explain to me about deposit, all I want to know was why but it was the attitude I didn’t like he was nasty and disrespectful I ask to speak to manager he said he was the assistant manager I want to talk to someone over him he try to say I didn’t put down my wife and child which I did put down another guess and child, overall I didn’t feel comfortable but I had already paid for my room online for two weeks, the first two times I stay it was nice and another guy was there with a good attitude but this guy has no good customer service and he took 70.00 because I was supposed to check out at 11 which I didn’t leave until 11:30 but it was my fault but I bet he got a kick from doing that by taking my money.
Staff ROCKS!!!
Staff is so helpful and work as a team. This Red Roof is recently renovated and appears new beds with memory foam topping. Pool looked inviting and I will stay here again next visit.