酒店回复: Thank you for sharing your feedback. We're very sorry to hear about your experience. It's disappointing to learn that our accommodations, along with our amenities, fell short of your expectations. We take comments like yours seriously as we work to improve our guest experience. Thank you for your input. We hope to welcome you back for a better stay.Sincerely, Rick Norman General Manager
5.0分
其他
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The room was clean and spacious. The lobby was very comfortable and I loved all the lawn games and table games. Sad that it was too cold for the pool/beach but they looked lovely. Loved that we were able to check out bikes to ride around the island. The free breakfast was a nice touch but only basic breakfast offerings...but the food at the restaurant was fabulous. We went two different nights and were not disappointed. Overall, a great experience for a reasonable price. I'd come back again if I'm ever in the area.
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酒店回复: Thank you for sharing such a thoughtful review. We are delighted to hear that your room was clean and spacious, and that you enjoyed the comfort of the lobby, along with the lawn and table games. It is wonderful that you were able to explore the island on our bikes; they are a guest favorite. While the weather kept you from enjoying the pool and beach, we are glad they still made a great impression. We also appreciate your feedback on breakfast and are especially happy to hear how much you enjoyed your meals at the restaurant during both visits. Your kind words about the overall experience and value mean a great deal, and we would be happy to welcome you back whenever you are in the area again.Sincerely,Rick NormanGeneral Manager
4.0分
其他
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We arrived to a broken screen door to balcony but maintenance was very responsive. One particular male staff member at front desk, as well as at bar, was rather rude.
Other than that, our stay was fabulous. Great location with lots of family-friendly things to do. Bike rides around the island, yard games, pool, hot tub, and beach. Breakfast buffet was great.
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酒店回复: Thank you for your thoughtful feedback and for spending time with us. We’re glad to hear your stay was so enjoyable overall and that you made the most of the family-friendly amenities. We also appreciate you pointing out the maintenance and service concerns, as it’s important we address those, and your comments help us do just that. We hope to welcome you back again for an even better experience sometime soon. Sincerely,Rick NormanGeneral Manager
4.0分
其他
Great location. Nice rooms with kitchens, lots of yard games, bikes, pool and hot tub, making it nice for family gatherings.
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酒店回复: Thanks for your feedback! It's wonderful to hear that our location worked so well for your visit, and we hope to welcome you back soon!Sincerely, Rick Norman General Manager
5.0分
其他
Friendly, helpful staff, beautiful property, clean room, good breakfast would recommend and would stay again.
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酒店回复: Thank you for the kind feedback. It’s great to hear how comfortable and welcoming your stay at Residence Inn by Marriott Jekyll Island felt, especially with the friendly team and a relaxing start to each day. We appreciate the recommendation and would be glad to welcome you back again.Sincerely, Rick Norman General Manager
5.0分
其他
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Hotel staff went above and beyond to care for us. Free bike rental, pool and hot tub area were clean and beautiful. Beach entry fantastic. The bar had the best Mai Tai’s!
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酒店回复: Thank you so much for sharing your lovely review. We’re thrilled to hear that our staff went above and beyond for you and that you enjoyed the bikes, pool, hot tub, and easy beach access. It’s great to know the Mai Tais at the bar were a highlight too. We truly appreciate your kind words and hope to welcome you back for another relaxing visit soon!Sincerely, Rick Norman General Manager
5.0分
其他
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This hotel was beautiful in every way. Located steps from the ocean, clean and attractive interior, pleasant staff, grounds as beautiful as the interior. Situated on the coast of Jekyll Island the atmosphere is relaxing, and the environment is just gorgeous.
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酒店回复: Thank you for the glowing review! Residence Inn by Marriott Jekyll Island truly shines because of its serene coastal setting, inviting design, and the genuine warmth of our team. We’re thrilled that the natural beauty and relaxed atmosphere created such a terrific stay. It was a joy hosting you, and we look forward to welcoming you back for another refreshing seaside escape!Sincerely, Rick Norman General Manager
3.0分
家庭亲子
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Was here two nights with family. Property is really nice. Pool area with hot tub is great and lovely beach. Rooms are run down and probably haven’t been deep cleaned in ages. Restaurant at the hotel is under staffed so service is terrible and unfriendly. Not worth the price per night.
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酒店回复: Thank you for your review. It’s encouraging to hear that our setting, pool, and beach contributed to an enjoyable stay. However, it’s disappointing that the condition of your room and our restaurant service didn't meet expectations. Feedback like yours is important in highlighting areas where attention is needed to ensure both comfort and service reflect the value guests anticipate. We hope to welcome you back for a significantly better experience in the future.Sincerely, Rick Norman General Manager
5.0分
家庭亲子
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Can’t say enough good things about this place. Best hotel on the island for families. There is an awesome splash pad for kids, rooms were great (especially suite), breakfast had tons of options and tasted great, and resort fee included free bike rental and shuttles around whole island. 10/10 would stay here again.
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酒店回复: Dear Zachary,Thank you for choosing Residence Inn by Marriott Jekyll Island for your recent getaway! We are absolutely delighted to receive your perfect rating and to hear that our hotel exceeded your expectations, especially for families. Our splash pad, delicious breakfast, and comfortable accommodations are designed to create unforgettable experiences, and we’re thrilled that you took advantage of our complimentary bike rentals and shuttle service. We are grateful for your review, and we look forward to welcoming you back for another exceptional stay.Sincerely,Rick NormanGeneral Manager
5.0分
其他
Definitely would stay again.
Pet friendly. Great place. We had a great experience.
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酒店回复: Dear Michelle,Thank you for sharing such kind words. It’s wonderful to know you had a great experience and found our property to be a welcoming, pet-friendly place to stay. Our team is delighted to hear you would choose to return and truly appreciates your positive remarks. We hope to welcome you back soon for another enjoyable visit.Sincerely,Rick NormanGeneral Manager
并非每个人都会选择这家酒店。
你付了套房的钱，却住进了一间老旧的套房，淋浴间里积满了水垢，镜子旁边的玻璃搁板我们不得不拆掉，以免它掉下来。而且，这家酒店的早餐也是我们十年来住过的所有酒店里最差的。
The room was clean and spacious. The lobby was very comfortable and I loved all the lawn games and table games. Sad that it was too cold for the pool/beach but they looked lovely. Loved that we were able to check out bikes to ride around the island. The free breakfast was a nice touch but only basic breakfast offerings...but the food at the restaurant was fabulous. We went two different nights and were not disappointed. Overall, a great experience for a reasonable price. I'd come back again if I'm ever in the area.
We arrived to a broken screen door to balcony but maintenance was very responsive. One particular male staff member at front desk, as well as at bar, was rather rude.
Other than that, our stay was fabulous. Great location with lots of family-friendly things to do. Bike rides around the island, yard games, pool, hot tub, and beach. Breakfast buffet was great.
Great location. Nice rooms with kitchens, lots of yard games, bikes, pool and hot tub, making it nice for family gatherings.
Friendly, helpful staff, beautiful property, clean room, good breakfast would recommend and would stay again.
Hotel staff went above and beyond to care for us. Free bike rental, pool and hot tub area were clean and beautiful. Beach entry fantastic. The bar had the best Mai Tai’s!
This hotel was beautiful in every way. Located steps from the ocean, clean and attractive interior, pleasant staff, grounds as beautiful as the interior. Situated on the coast of Jekyll Island the atmosphere is relaxing, and the environment is just gorgeous.
Was here two nights with family. Property is really nice. Pool area with hot tub is great and lovely beach. Rooms are run down and probably haven’t been deep cleaned in ages. Restaurant at the hotel is under staffed so service is terrible and unfriendly. Not worth the price per night.
Can’t say enough good things about this place. Best hotel on the island for families. There is an awesome splash pad for kids, rooms were great (especially suite), breakfast had tons of options and tasted great, and resort fee included free bike rental and shuttles around whole island. 10/10 would stay here again.
Definitely would stay again.
Pet friendly. Great place. We had a great experience.