酒店回复: Thank you for sharing your feedback. We're very sorry to hear about your experience. It's disappointing to learn that our accommodations, along with our amenities, fell short of your expectations. We take comments like yours seriously as we work to improve our guest experience. Thank you for your input. We hope to welcome you back for a better stay.Sincerely, Rick Norman General Manager
3.0分
家庭亲子
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Was here two nights with family. Property is really nice. Pool area with hot tub is great and lovely beach. Rooms are run down and probably haven’t been deep cleaned in ages. Restaurant at the hotel is under staffed so service is terrible and unfriendly. Not worth the price per night.
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酒店回复: Thank you for your review. It’s encouraging to hear that our setting, pool, and beach contributed to an enjoyable stay. However, it’s disappointing that the condition of your room and our restaurant service didn't meet expectations. Feedback like yours is important in highlighting areas where attention is needed to ensure both comfort and service reflect the value guests anticipate. We hope to welcome you back for a significantly better experience in the future.Sincerely, Rick Norman General Manager
5.0分
家庭亲子
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Can’t say enough good things about this place. Best hotel on the island for families. There is an awesome splash pad for kids, rooms were great (especially suite), breakfast had tons of options and tasted great, and resort fee included free bike rental and shuttles around whole island. 10/10 would stay here again.
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酒店回复: Dear Zachary,Thank you for choosing Residence Inn by Marriott Jekyll Island for your recent getaway! We are absolutely delighted to receive your perfect rating and to hear that our hotel exceeded your expectations, especially for families. Our splash pad, delicious breakfast, and comfortable accommodations are designed to create unforgettable experiences, and we’re thrilled that you took advantage of our complimentary bike rentals and shuttle service. We are grateful for your review, and we look forward to welcoming you back for another exceptional stay.Sincerely,Rick NormanGeneral Manager
5.0分
其他
Definitely would stay again.
Pet friendly. Great place. We had a great experience.
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酒店回复: Dear Michelle,Thank you for sharing such kind words. It’s wonderful to know you had a great experience and found our property to be a welcoming, pet-friendly place to stay. Our team is delighted to hear you would choose to return and truly appreciates your positive remarks. We hope to welcome you back soon for another enjoyable visit.Sincerely,Rick NormanGeneral Manager
5.0分
家庭亲子
great being able to walk on the beach, hotel is very clean and rooms are so nice and roomy.
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酒店回复: Thank you for being our valued guest at Residence Inn by Marriott Jekyll Island. It's lovely that you enjoyed our desirable location, which makes it easy to enjoy strolls along the beach. Next time you visit Jekyll Island, we hope you will depend on us again for our spacious and immaculate accommodations. Sincerely,Rick NormanGeneral Manager
5.0分
其他
Loved staying there. Our second time back. Beach is nice the pool was great. The breakfast was delicious many choices.
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酒店回复: Thank you for your kind review. It’s truly delightful to hear that your second visit to our hotel was filled with joy. Our sandy shores, refreshing pool, and diverse, flavorful breakfast offerings made for a memorable stay, and your kind words warm our hearts. Knowing you chose to return means the world, and we’re already looking forward to welcoming you back for another wonderful experience at Residence Inn by Marriott Jekyll Island.Sincerely, Rick Norman General Manager
3.0分
其他
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It's a decent hotel, but there's a bunch of minor things that make it not great. Paid for a king bed, but received a queen. Paid for a ocean view, but got a pool view. The shower has a large metal drain that echoes through adjacent rooms. Also, the breakfast is not great. Additionally, there's extra daily fees.
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酒店回复: Thank you for sharing your feedback. We sincerely regret to hear that your recent stay did not meet expectations. Your input regarding your room reservation and the shower drain is important to us and will be addressed by the respective teams immediately. We hope to welcome you for a seamless overall experience in the future.Sincerely,Rick NormanGeneral Manager
3.0分
其他
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Check your room type.....
We booked an ocean view, I called to confirm it was ocean view. When we arrived and got to our room it WAS NOT. The balcony upgraded room I asked for (rm 211) looked at the roof, when you sat in the chairs provided you couldn't see the ocean either. You had to stand on the chair and lean over railing at an angle to see the water. I immediately went back downstairs and asked for another room. We spent 4 nights here, the first night in the awful room. They moved us the next day, to room 411, but not until after we spent our afternoon waiting for the room to get ready instead of sight seeing. The staff was helpful, female bartender and chair and umbrella guy at beach were very knowledgeable. It was a really stressful way to start vacation.
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酒店回复: Thank you for sharing your experience. We sincerely apologize for the frustration you encountered with your room upon arrival and understand how stressful it must have been to start your vacation that way. We’re glad to hear that our team was helpful and that the beach staff and bartender provided knowledgeable service, and we hope your stay improved once you were settled in the new room. We would be delighted to welcome you back for a more seamless and relaxing experience.Sincerely, Rick Norman General Manager
5.0分
家庭亲子
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I liked that this hotel was right on the beach and provided chairs and umbrella for day use. The staff was very friendly and approachable. They provided everything we needed. The hotel was clean and the grounds were well kept. It really felt like a resort.
The only thing I would change would make sure the sleeper sofas are clean (there was goldfish crumbs under the mattress pad) and clean the shower heads.
We would definitely stay there again.
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酒店回复: Thank you so much for your 10/10 rating! We're pleased you enjoyed our friendly service and clean facilities, and we will be sure to share your compliments and comments with our team so they know how well they did and where they need to improve. It would be our pleasure to welcome you back the next time you're visiting Jekyll Island; until then!Sincerely, Rick Norman General Manager
2.0分
其他
I had a reservation for a beach view room with a balcony, but they had over reserved and recieved a parking lot view room
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酒店回复: Thank you for your feedback. It’s disappointing to hear that the room assigned did not reflect what was originally reserved, especially when expectations were set for a more scenic experience. Situations like this are taken seriously, and steps are continually being taken to prevent similar issues in the future. We hope to welcome you back for a much better stay.Sincerely, Rick Norman General Manager
并非每个人都会选择这家酒店。
你付了套房的钱，却住进了一间老旧的套房，淋浴间里积满了水垢，镜子旁边的玻璃搁板我们不得不拆掉，以免它掉下来。而且，这家酒店的早餐也是我们十年来住过的所有酒店里最差的。
Was here two nights with family. Property is really nice. Pool area with hot tub is great and lovely beach. Rooms are run down and probably haven’t been deep cleaned in ages. Restaurant at the hotel is under staffed so service is terrible and unfriendly. Not worth the price per night.
Can’t say enough good things about this place. Best hotel on the island for families. There is an awesome splash pad for kids, rooms were great (especially suite), breakfast had tons of options and tasted great, and resort fee included free bike rental and shuttles around whole island. 10/10 would stay here again.
Definitely would stay again.
Pet friendly. Great place. We had a great experience.
great being able to walk on the beach, hotel is very clean and rooms are so nice and roomy.
Loved staying there. Our second time back. Beach is nice the pool was great. The breakfast was delicious many choices.
It's a decent hotel, but there's a bunch of minor things that make it not great. Paid for a king bed, but received a queen. Paid for a ocean view, but got a pool view. The shower has a large metal drain that echoes through adjacent rooms. Also, the breakfast is not great. Additionally, there's extra daily fees.
Check your room type.....
We booked an ocean view, I called to confirm it was ocean view. When we arrived and got to our room it WAS NOT. The balcony upgraded room I asked for (rm 211) looked at the roof, when you sat in the chairs provided you couldn't see the ocean either. You had to stand on the chair and lean over railing at an angle to see the water. I immediately went back downstairs and asked for another room. We spent 4 nights here, the first night in the awful room. They moved us the next day, to room 411, but not until after we spent our afternoon waiting for the room to get ready instead of sight seeing. The staff was helpful, female bartender and chair and umbrella guy at beach were very knowledgeable. It was a really stressful way to start vacation.
I liked that this hotel was right on the beach and provided chairs and umbrella for day use. The staff was very friendly and approachable. They provided everything we needed. The hotel was clean and the grounds were well kept. It really felt like a resort.
The only thing I would change would make sure the sleeper sofas are clean (there was goldfish crumbs under the mattress pad) and clean the shower heads.
We would definitely stay there again.
I had a reservation for a beach view room with a balcony, but they had over reserved and recieved a parking lot view room