Beds were comfortable, linens clean and better quality than expected, good pillows, full sized fridge. Much better than expected. Breakfast was not bad. We would stay here again.
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酒店回复: Dear Guest,Thank you for your detailed feedback. We are glad you enjoyed the comfortable beds, clean linens, quality pillows, and convenient full-sized fridge. It is wonderful to know breakfast met your expectations and that you plan to stay with us again. We look forward to welcoming you back soon.Sincerely, Hotel Manager
1.0分
其他
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The staff called my room at 2:30am and woke me up saying I had loud music. Being they woke me up I went outside and the loud music wasn't even in the hotel. I couldn't go back to sleep and they refused to give me a refund. Very disappointed and they ruined my trip
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酒店回复: Dear Guest,Thank you for sharing your experience. We regret the inconvenience caused by the late-night disturbance. Your comments have been shared with our front desk team to ensure better verification and communication in similar situations. We appreciate your feedback as it helps us improve the overall guest experience and service quality. We hope to welcome you again soon.Sincerely, Hotel Manager
1.0分
其他
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Floor and bedding were dirty and gross. Had to call to get it cleaned, receptionist was rude and inconvenienced. Loud music was playing from 2am-4am, didn't get any sleep. Don't waste your money coming here.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We regret the inconvenience caused by the cleanliness and noise issues during your stay. Your comments have been shared with our housekeeping and front desk teams for immediate review to ensure better service and comfort for future guests. We appreciate your input as it helps us improve. We hope to welcome you again soon.Sincerely, Hotel Manager
1.0分
商务出差
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No breakfast no coffee the room small can’t move the the cabinet door for fridge not closing make it very hard to move around with not enough space no soap bars
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酒店回复: Dear Guest,Thank you for sharing your feedback. We regret the inconvenience caused during your stay. Your concerns regarding room space, amenities, and maintenance have been noted and shared with our team for improvement. We will work to enhance comfort and ensure all essentials are available for a better guest experience. We hope to welcome you again soon.Sincerely, Hotel Manager
5.0分
家庭亲子
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Although called office to notify we were not arriving at least until after 3am, they didnt inform us reservation would be cancelled and charged to our credit card.
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酒店回复: Dear Sonia,Thank you for sharing your experience. We understand your concern regarding the handling of your late arrival and reservation. Your feedback will be reviewed with our team to ensure clarity in communication and to improve how such situations are managed for a smoother experience in the future. We hope to welcome you again soon.Sincerely, Hotel Manager
4.0分
其他
Staff was very friendly and helpful.Room was nice and cozy but as soon as I walked in the bathroom there was a roach doing the
“Cha-Cha slide” on the toilet😏
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酒店回复: Dear Monnicia,Thank you for your feedback. We are glad to know you enjoyed the friendly service and cosy room. Your note about the bathroom concern is important, and we will review it with our team to ensure pest control measures are addressed so that future stays are more comfortable. We look forward to welcoming you again soon.Sincerely, Hotel Manager
4.0分
情侣出游
The “breakfast” is stale cereal, waffles, toast, muffins, weird tasting juices, and coffee. I enjoyed the lemon water and the pool.
2.0分
家庭亲子
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The bed had a roach crawl on it that minute we walked into the room. We lifted the mattress and the frame had cobb webs on it. I stripped the sheets and found mold on one of the pillow. This is unacceptable as housekeeping should have cought all of this. I had already paid for the room and felt of I changed rooms I may find additional problems. Needless to say I will never ever stay at this hotel again. Also, they said they do breakfast, but all they had was coffee and small packs of chocolate donuts which is unacceptable for the price for the stay. I'm very disappointed!
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酒店回复: Dear Guest,We are sorry for the condition you encountered in your room and the disappointment with breakfast. Cleanliness and guest comfort are top priorities, and your feedback will be addressed with our housekeeping and management teams immediately to ensure these issues are corrected and prevented in the future. We hope to welcome you again soon.Sincerely, Hotel Manager
5.0分
商务出差
This was a perfect location for work travels. I would definitely stay here again.
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酒店回复: Dear Crystal,Thank you for your feedback! We're glad to hear the location was perfect for your work travels. We look forward to welcoming you again on your next trip!Sincerely, Hotel Manager
4.0分
其他
The room Was clean and good. The only complaint was the parking
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酒店回复: Dear Guest,Thank you for your feedback. We are glad you found your room clean and comfortable. We appreciate your feedback regarding parking and will look into ways to make it more convenient for our guests. We look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager
Beds were comfortable, linens clean and better quality than expected, good pillows, full sized fridge. Much better than expected. Breakfast was not bad. We would stay here again.
The staff called my room at 2:30am and woke me up saying I had loud music. Being they woke me up I went outside and the loud music wasn't even in the hotel. I couldn't go back to sleep and they refused to give me a refund. Very disappointed and they ruined my trip
Floor and bedding were dirty and gross. Had to call to get it cleaned, receptionist was rude and inconvenienced. Loud music was playing from 2am-4am, didn't get any sleep. Don't waste your money coming here.
No breakfast no coffee the room small can’t move the the cabinet door for fridge not closing make it very hard to move around with not enough space no soap bars
Although called office to notify we were not arriving at least until after 3am, they didnt inform us reservation would be cancelled and charged to our credit card.
Staff was very friendly and helpful.Room was nice and cozy but as soon as I walked in the bathroom there was a roach doing the
“Cha-Cha slide” on the toilet😏
The “breakfast” is stale cereal, waffles, toast, muffins, weird tasting juices, and coffee. I enjoyed the lemon water and the pool.
The bed had a roach crawl on it that minute we walked into the room. We lifted the mattress and the frame had cobb webs on it. I stripped the sheets and found mold on one of the pillow. This is unacceptable as housekeeping should have cought all of this. I had already paid for the room and felt of I changed rooms I may find additional problems. Needless to say I will never ever stay at this hotel again. Also, they said they do breakfast, but all they had was coffee and small packs of chocolate donuts which is unacceptable for the price for the stay. I'm very disappointed!
This was a perfect location for work travels. I would definitely stay here again.
The room Was clean and good. The only complaint was the parking