酒店回复: Dear Sir/MadamThank you for taking the time to share your review with us. We are pleased to know that our hospitality services exceeded your expectations and that our associates made a lasting impression. We will definitely share your compliments with our team. Thank you for your patronage and we look forward to welcoming you back to the Dorsett Grand Subang in the future.RegardsTania AbdullahGeneral Manager

酒店回复: Dear Sir/Madam,We regret to note that your recent stay experience with us was not up to expectations. We sincerely apologize for the issues you encountered, including the noisy and damp first room, broken facilities such as the sink stopper and shower, the bedding concerns, and the repetitive breakfast served. This is not the standard we aim to provide, and your feedback has been shared with our maintenance, housekeeping, and F&B teams to address these matters immediately. We also apologize for the miscommunication regarding check-out times and any inconvenience caused by the lack of Mandarin-speaking staff during your stay. We appreciate you bringing these issues to our attention, and we hope that your next stay with us will be a much better and more comfortable experience.Regards,Kumar RenooArea General Manager

酒店回复: Dear Sir/Madam,Thank you for sharing your feedback about our gym facilities. We are sorry to hear they did not meet your expectations. Your feedback is important to us and has been shared with our management team, as we are currently reviewing plans for updates and improvements to enhance our guests’ fitness experience. Thank you once again for your valuable feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back soon. Regards,Kumar RenooArea General Manager

酒店回复: Dear Sir/MadamThank you for your review. We understand your concern regarding the difference of the two rooms and we sincerely apologize for any confusion this may have caused. Whilst both rooms were booked under the same category, we occasionally assign different layouts or configurations based on availability – especially during high occupancy periods. However, please be assured that both rooms fall under the same room type classification in terms of amenities, rates and level of service. We value your feedback and will review how we can communicate such differences clearly moving forward. We appreciate your understanding and we hope to welcome you back in the near future. RegardsTania AbdullahGeneral Manager

酒店回复: Dear Sir/Madam,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered with the cleanliness and condition of your room, including the dirt under the toilet seat, the bathtub, and signs of wear. Your comments have been shared with our housekeeping and maintenance teams to ensure immediate corrective actions are made. We also regret the confusion caused by the green card system and the crowded breakfast experience on the first morning. We will review our communication and seating arrangements to prevent similar issues for future guests. We are pleased to hear that you found the disposable toiletries satisfactory and enjoyed our breakfast despite the crowding. Your feedback is invaluable as it helps us improve our services and facilities. Thank you for your patronage and we look forward to serving you again.Regards,Kumar RenooArea General Manager

酒店回复: Dear Sir/Madam,Thank you for your feedback. We are pleased to hear that you found our hotel convenient for business travel and appreciated the spacious room and bathroom. We have also noted your comments about breakfast and will review them to ensure that the necessary improvements are made. Thank you for your patronage and we hope to welcome you back again soon.Regards,Kumar RenooArea General Manager

酒店回复: 尊敬的Octa 感谢您分享您的评价。我们很高兴您在我们酒店度过了愉快的时光，酒店位置也十分便利。感谢您的支持，期待未来再次欢迎您入住梳邦帝盛君豪酒店。 此致 Tania Abdullah 总经理

酒店回复: 尊敬的先生/女士 对于您最近入住期间遇到的不愉快经历，我们深表歉意。我们努力提供温馨舒适的环境，但很抱歉我们在几个方面做得不够好。我们的团队致力于提供卓越的服务，我们将与他们一起解决这些问题，以确保我们的标准得到维护。感谢您让我们注意到这些问题。我们希望将来能再次欢迎您，并为您提供您应得的体验。 问候 Tania Abdullah 总经理

酒店回复: 尊敬的先生/女士 我们很高兴您在这里拥有愉快的体验。我们以竭尽所能满足宾客的需求为荣。感谢您的支持，期待未来再次欢迎您光临梳邦帝盛君豪酒店。 此致 Tania Abdullah 总经理

酒店回复: Dear Sir/Madam,Thank you for sharing your feedback with us. We have noted your comments regarding our rooms and facilities, and your input has been shared with our team for future improvements. We are delighted to know you enjoyed our breakfast selection, especially the freshly made Nasi Lemak, as well as our convenient location and nearby dining options. Thank you for your patronage and we hope to welcome you back again in the future.Regards,Kumar RenooArea General Manager