酒店回复: Dear Huamamahuahua, Thank you for your wonderful review. We’re delighted to hear that you found the room spotless and ideal for an extended family stay.It’s great to know you enjoyed the fantastic sea view and the convenience of getting around. We’re especially pleased that the in-room washing machine, dryer, and kitchen helped make your stay feel just like home.We look forward to welcoming you and your family back again soon!Warm regards,Marcus Sin, Guest Service Manager
酒店回复: Dear Maojidan,Thank you for your wonderful review. We’re truly honored to hear that we were the most satisfying hotel of your trip.While our seaside location and ocean views are highlights, we’re especially glad the in-room washing machine made your stay more comfortable. We agree that in a warm, year-round summer city, the convenience of daily laundry can make a big difference.Thank you as well for your suggestion to equip more rooms with washing machines and to clearly indicate this feature in booking information. We’ve shared your feedback with our team for consideration.We look forward to welcoming you again soon.Warm regards, Marcus Sin, Guest Service Manager
酒店回复: Dear Guest, Thank you for your detailed feedback. We’re glad you enjoyed the sea view and the festive atmosphere with fireworks during the season.We apologise for the noise disturbance you experienced at night. While some traffic noise is beyond our control due to our seaside location, we understand how this may affect comfort.We also appreciate your comments on accessibility. Many guests use ride-hailing services to reach the old town, especially during peak hours.We’re pleased that the washer-dryer was a highlight for you, particularly for longer stays. We hope to welcome you back again.Warm regards, Marcus Sin, Guest Service Manager
4.2分
行政海景一卧室房
商务出差
商务出差用的话 各个方面都挺好的
就是guest Service 晚上10点后打电话没人接听
这间酒店有环保理念所以没有提供瓶装水
但有提供过滤直饮水
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酒店回复: Dear Guest, Thank you for your valuable feedback.We are pleased to know that you found the hotel suitable for your business trip and that most aspects of your stay met your expectations.Please accept our apologies that your call to Guest Service after 10:00 PM was not answered. This is certainly not the level of service we strive to provide, and we will review this with the team to ensure better responsiveness, especially during late hours.As you mentioned, in line with our sustainability initiatives, we do not provide bottled water but instead offer filtered drinking water in the room. We appreciate your understanding and support of our environmental efforts.We hope to welcome you back again on your next business visit.Warm regards,Marcus Sin, Guest Service Manager
4.8分
豪华城景一室双床房
情侣出游
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位置:位于葛尼湾海边,离gurney plaza 走路十几分钟,打车5、6马币。到老城打车7马币左右。附近吃饭的地方比较多,旁边一个小型商场,有小超市和餐厅。穿过马路走到对面海边,可以散步跑步。
酒店回复: Dear Huyanhuyu, Thank you very much for sharing such a detailed and wonderful review! We’re truly delighted to hear that you enjoyed our location by Gurney Bay, the convenience of nearby dining and shopping options, and the beachfront access. It’s great to know that you found the room spacious, comfortable, and well-designed, and that you appreciated the sea view, swimming pool, and our water purification system.We’re especially grateful for your kind recognition of our team members at the front desk, security, and restaurant. Your compliments about their language skills, attentiveness, and warm service mean a great deal to us, and we will be sure to share your feedback with them.We’re also happy to hear that cleanliness met your expectations and that your stay with us was the most satisfying of your trip. Thank you once again for choosing our hotel—we truly look forward to welcoming you back on your next visit!Warm regards, Marcus Sin, Guest Service Manager
酒店回复: Dear NaiqiaLilyjie, Thank you for taking the time to share your feedback.We are pleased to know that you found the sea view room to be in line with your expectations for the rate. However, we are truly sorry to learn about your disappointment regarding the laundry room facilities and your membership benefits.Regarding the laundry room, we appreciate your honest comments. Cleanliness and proper maintenance are extremely important, and we regret that the condition of the facilities did not give you confidence to use them. We will arrange for an immediate inspection and review improvement plans to ensure the space is better maintained and upgraded where necessary.We are also sorry to hear that, as a Gold member, you felt that you did not receive meaningful benefits during your stay. This is certainly not the experience we want for our valued loyal members. Your feedback has been shared with our team so we can review how benefits are communicated and delivered, and ensure eligible privileges are consistently extended.We truly value your loyalty and appreciate you bringing these matters to our attention. We hope to have another opportunity to provide you with a stay that better reflects the standards and recognition you deserve.Warm regards,Marcus Sin, Guest Service Manager
酒店回复: Dear Kuai, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our spacious rooms, seaside location, and the nearby restaurants. It’s great to know the washing machine in your room made your stay even more comfortable—especially during the summer. We’re also happy you appreciated the environment and our new facilities. We truly appreciate your support and look forward to welcoming you and your family back again!Warm regards, Marcus Sin, Guest Service Manager
酒店回复: Dear Ada, Thank you for your feedback. We’re glad to hear that you found the stay good value overall and appreciated the convenience of the nearby supermarket and dining options.We understand your comments about needing a taxi to reach nearby attractions and the empty minibar, and we appreciate you sharing your experience. We hope to welcome you again for another comfortable stay.Warm regards, Marcus Sin, Guest Service Manager
5.0分
豪华城景一室双床房
情侣出游
设施:房间设施齐备,区域分离合理,面积大
卫生:打扫认真,每天提供细致打扫和整理
环境:安静不喧嚣,有部分海景,打车和周边餐饮方便
服务:感谢前台经理angel one,还有整个团队
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酒店回复: Dear aliothur, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our well-equipped and spacious rooms with thoughtfully separated areas, as well as the quiet environment and convenient access to nearby dining and transportation.It’s great to know that our housekeeping team met your expectations with their thorough daily cleaning, and we truly appreciate your kind words for Angel, and the entire team.We look forward to welcoming you back for another enjoyable stay!Best regards, Marcus Sin, Guest Service Manager
酒店回复: Dear Guest, Thank you so much for your wonderful review! 🌟We’re delighted to hear that you enjoyed the cleanliness and comfort of your room, as well as the half-indoor, half-sea view. It’s great to know you enjoyed our breakfast and the live band performances in the lobby.We’re glad you appreciated our prime location in front of Gurney Park and by the sea, making evening walks, shopping, and dining convenient. Your kind words about the overall environment mean a lot to us.We look forward to welcoming you back for another memorable stay!Warm regards, Marcus Sin, Guest Service Manager
房间很干净,很适合旅居,非常适合家庭出行,海景房,视野很好,去哪里都很方便,有洗衣机,干衣机,有厨房,跟家里没啥区别了
一路下来最满意的酒店, 原因不是下楼即海边公园、也不是房间内能直接看到海景、而是房间内有洗衣机。对于到一个常年夏天的城市旅行,可以每天衣物清洁自由是很幸福的事, 建议酒店可以每个房间都配上,或者是在订房信息里明确注明有洗衣机的房型。
窗外就是海景,风景不错,不过隔音不太好,晚上经常听到摩托车炸街。马上就春节了,晚上时不时还能看到放烟花。这边距离老城区稍微有点距离,打卡一些经典都需要打车,交通一般般吧,槟城比较堵,garb打车高峰期价格很离谱。这里最满意的是有洗烘一体机,适合住的久些的朋友。
商务出差用的话 各个方面都挺好的
就是guest Service 晚上10点后打电话没人接听
这间酒店有环保理念所以没有提供瓶装水
但有提供过滤直饮水
位置:位于葛尼湾海边,离gurney plaza 走路十几分钟,打车5、6马币。到老城打车7马币左右。附近吃饭的地方比较多,旁边一个小型商场,有小超市和餐厅。穿过马路走到对面海边,可以散步跑步。
设施:房间比较宽敞,可以看到海景,床品很舒服。卫生间也巨大,干湿分离。不提供瓶装水,但是有净化水龙头。游泳池很棒,景色也好。
服务:印象极深刻的是前台的一个小美女和一个小帅哥,都会说华语,服务又温柔又体贴。还帮我们解决了一个尴尬的难题。门口的保安大哥也特别热情,帮忙提行李,每次见到都友好地跟我们打招呼。餐厅宽敞,早餐品种多样,煮汤米粉的会中文的小哥哥态度简直好极了。
卫生:各个地方都清理到位,没有发现什么卫生死角,没有任何异味。
这是此行中最令我满意的一家酒店。
酒店本身没什么好评价的了,这个价位海景房就差不了。问题就是洗衣房太陈旧了,我都不敢把衣服放进去洗。其次我作为黄金会员基本上没享受什么特权,这点比较失望。
很不错的酒店,空间较大,就在海边,离市中心十几分钟的打车时间。这次的房间内有洗衣机,妈妈再也不担心夏天身上臭臭的。
环境:不错,附近餐室也不贵,味道不错
设施:较新
这个价位,还可以吧,就是去周边景点要打车,打车价格也不贵,冰箱里啥也没,楼下有超市和餐饮,味道不错,普通住住问题不大
设施:房间设施齐备,区域分离合理,面积大
卫生:打扫认真,每天提供细致打扫和整理
环境:安静不喧嚣,有部分海景,打车和周边餐饮方便
服务:感谢前台经理angel one,还有整个团队
房间非常干净整洁。房间可以看到一半室景一半海景。早餐很棒!酒店大堂里晚上有乐队演出。酒店位置好,酒店前面就是葛尼公园,临着海,晚上去散步很方便。酒店旁边是商场,附近吃饭的地方很多。葛尼区是富人区,整体环境都很棒!