酒店回复: Dear Huamamahuahua, Thank you for your wonderful review. We’re delighted to hear that you found the room spotless and ideal for an extended family stay.It’s great to know you enjoyed the fantastic sea view and the convenience of getting around. We’re especially pleased that the in-room washing machine, dryer, and kitchen helped make your stay feel just like home.We look forward to welcoming you and your family back again soon!Warm regards,Marcus Sin, Guest Service Manager

酒店回复: Dear Maojidan,Thank you for your wonderful review. We’re truly honored to hear that we were the most satisfying hotel of your trip.While our seaside location and ocean views are highlights, we’re especially glad the in-room washing machine made your stay more comfortable. We agree that in a warm, year-round summer city, the convenience of daily laundry can make a big difference.Thank you as well for your suggestion to equip more rooms with washing machines and to clearly indicate this feature in booking information. We’ve shared your feedback with our team for consideration.We look forward to welcoming you again soon.Warm regards, Marcus Sin, Guest Service Manager

酒店回复: Dear Guest, Thank you for your detailed feedback. We’re glad you enjoyed the sea view and the festive atmosphere with fireworks during the season.We apologise for the noise disturbance you experienced at night. While some traffic noise is beyond our control due to our seaside location, we understand how this may affect comfort.We also appreciate your comments on accessibility. Many guests use ride-hailing services to reach the old town, especially during peak hours.We’re pleased that the washer-dryer was a highlight for you, particularly for longer stays. We hope to welcome you back again.Warm regards, Marcus Sin, Guest Service Manager

酒店回复: Dear Guest, Thank you for your valuable feedback.We are pleased to know that you found the hotel suitable for your business trip and that most aspects of your stay met your expectations.Please accept our apologies that your call to Guest Service after 10:00 PM was not answered. This is certainly not the level of service we strive to provide, and we will review this with the team to ensure better responsiveness, especially during late hours.As you mentioned, in line with our sustainability initiatives, we do not provide bottled water but instead offer filtered drinking water in the room. We appreciate your understanding and support of our environmental efforts.We hope to welcome you back again on your next business visit.Warm regards,Marcus Sin, Guest Service Manager

酒店回复: Dear Huyanhuyu, Thank you very much for sharing such a detailed and wonderful review! We’re truly delighted to hear that you enjoyed our location by Gurney Bay, the convenience of nearby dining and shopping options, and the beachfront access. It’s great to know that you found the room spacious, comfortable, and well-designed, and that you appreciated the sea view, swimming pool, and our water purification system.We’re especially grateful for your kind recognition of our team members at the front desk, security, and restaurant. Your compliments about their language skills, attentiveness, and warm service mean a great deal to us, and we will be sure to share your feedback with them.We’re also happy to hear that cleanliness met your expectations and that your stay with us was the most satisfying of your trip. Thank you once again for choosing our hotel—we truly look forward to welcoming you back on your next visit!Warm regards, Marcus Sin, Guest Service Manager

酒店回复: Dear NaiqiaLilyjie, Thank you for taking the time to share your feedback.We are pleased to know that you found the sea view room to be in line with your expectations for the rate. However, we are truly sorry to learn about your disappointment regarding the laundry room facilities and your membership benefits.Regarding the laundry room, we appreciate your honest comments. Cleanliness and proper maintenance are extremely important, and we regret that the condition of the facilities did not give you confidence to use them. We will arrange for an immediate inspection and review improvement plans to ensure the space is better maintained and upgraded where necessary.We are also sorry to hear that, as a Gold member, you felt that you did not receive meaningful benefits during your stay. This is certainly not the experience we want for our valued loyal members. Your feedback has been shared with our team so we can review how benefits are communicated and delivered, and ensure eligible privileges are consistently extended.We truly value your loyalty and appreciate you bringing these matters to our attention. We hope to have another opportunity to provide you with a stay that better reflects the standards and recognition you deserve.Warm regards,Marcus Sin, Guest Service Manager

酒店回复: Dear Kuai, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our spacious rooms, seaside location, and the nearby restaurants. It’s great to know the washing machine in your room made your stay even more comfortable—especially during the summer. We’re also happy you appreciated the environment and our new facilities. We truly appreciate your support and look forward to welcoming you and your family back again!Warm regards, Marcus Sin, Guest Service Manager

酒店回复: Dear Ada, Thank you for your feedback. We’re glad to hear that you found the stay good value overall and appreciated the convenience of the nearby supermarket and dining options.We understand your comments about needing a taxi to reach nearby attractions and the empty minibar, and we appreciate you sharing your experience. We hope to welcome you again for another comfortable stay.Warm regards, Marcus Sin, Guest Service Manager

酒店回复: Dear aliothur, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our well-equipped and spacious rooms with thoughtfully separated areas, as well as the quiet environment and convenient access to nearby dining and transportation.It’s great to know that our housekeeping team met your expectations with their thorough daily cleaning, and we truly appreciate your kind words for Angel, and the entire team.We look forward to welcoming you back for another enjoyable stay!Best regards, Marcus Sin, Guest Service Manager

酒店回复: Dear Guest, Thank you so much for your wonderful review! 🌟We’re delighted to hear that you enjoyed the cleanliness and comfort of your room, as well as the half-indoor, half-sea view. It’s great to know you enjoyed our breakfast and the live band performances in the lobby.We’re glad you appreciated our prime location in front of Gurney Park and by the sea, making evening walks, shopping, and dining convenient. Your kind words about the overall environment mean a lot to us.We look forward to welcoming you back for another memorable stay!Warm regards, Marcus Sin, Guest Service Manager