酒店回复: Dear Mr.Qigekanshijie, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. The staff and I are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.Sincerely, Anita Michael Guest Experience Manager
酒店回复: Dear Ms. Lingbolaolao, Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.Sincerely, Anita Michael Guest Experience Manager
酒店回复: Dear Guest, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.Sincerely, Anita Michael Guest Experience Manager
酒店回复: Dear Mr&Mrs Daping, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your stay with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes to make things better and I hope we see you again soon.Sincerely, Anita Michael Guest Experience Manager
酒店回复: Dear Anonymous, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely, Anita Michael Guest Experience Manager
酒店回复: 尊敬的 Artistry Chef：
感谢您选择我们酒店，并抽出时间撰写点评！我们很高兴听到您在我们酒店度过了愉快的时光。我们酒店致力于提供真正独特的体验，我们很高兴能够超越您的期望。我们期待未来再次欢迎您入住我们酒店。
此致，
Anita Michael
宾客体验经理
点评来源 Trip.com
4.5分
山景豪华两卧室
家庭亲子
酒店也提供PADI考证，相对严格，最少要4天课程。原本孩子考个证，所以3天就错过了。
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酒店回复: Dear Guest, Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.Sincerely, Anita Michael Guest Experience Manager
房间很大，环境很好！都是套房设计，花园式布局！塔拉斯是私人封闭度假村，沙滩都是住客享用！沙子很细很白！阳光好的时候，海水是渐变色的！度假村内有猴子，蜥蜴，原生态的小动物，房间内看到一只大壁虎🦎！服务也还可以，酒店免费码头接送！
这次在热浪岛一共住了塔拉斯和拉古纳这两家酒店，塔拉斯的沙滩和海景秒杀拉古娜。住塔拉斯就享受它的美景和服务，住拉古纳就享受它的性价比，各取所需。不过塔拉斯的卫生以及硬件设施感觉不太匹配这个价格
在这个酒店住了两晚，今晚的五千多点，绝对比头一天晚上六千多的住的舒服，配置也要好很多。房间位置还不错，海景极佳，酒店服务态度很好。
酒店里面的原生态海没话说，对于说是岛上唯一的五星级酒店，这个标准是怎么评的我不知道，首先说服务入住时间15:00 ，到18:00行旅没有送进房间，办理入住在大堂等待连格服务员没有看到来负责接待及办理入住，更别说一杯说。卫生房间一股霉味，被子上是血。连门都是坏的出门就要找服务生来搞，等10几分钟。整个过去体验感真的不好，价格对等酒店，虽然独立的海域，一样出去就要船一次100🐎，跟长滩的景没啥区别。
在快节奏的生活中，能找到一个温暖舒适的住所，真是一种难得又珍贵的体验。最近入住这家度假村，其卓越的服务和周到的细节给我留下了深刻印象，让我对“宾至如归”有了更深刻的理解。
首先，前台工作人员的专业和热情真的非常值得称赞。从我踏入大门的那一刻起，工作人员就带着友善的笑容和亲切的语调迎接我，这立刻让我感到放松。入住手续办理得非常顺畅高效，井然有序，没有任何耽搁。
当我进入房间时，惊喜不已。房间干净整洁，布置雅致，床铺舒适，窗外景色宜人。对细节的关注令人赞叹——无论是摆放整齐的拖鞋，调试到位的空调，还是提前准备好的迎宾茶，一切都体现了度假村对客人的关怀和体贴。
房间和前台服务都很棒，全程酒店和机场接驳丝滑。餐厅点餐也不贵，优于门口的店太多了。私人海滩人少，干净，比拉古娜好太多，值得再来。
我们一家六口住了两间连通房，一切都安排得井井有条，电瓶车服务非常出色，如果你喜欢亚洲菜和印度菜，那这里的食物绝对是最好的选择。沙滩非常干净，海水清澈见底。
很棒的体验，服务也很好，就是有点太贵了 :)
非常棒且友好的酒店。设施很好，服务也很周到。员工很乐于助人，房间也很舒适。以后还会再来。价格与他们的服务和设施相符。
酒店也提供PADI考证，相对严格，最少要4天课程。原本孩子考个证，所以3天就错过了。