酒店回复: Dear Guest ,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,Anita MichaelGuest Experience Manager
酒店回复: Dear Guest,Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.Sincerely,Anita MichaelGuest Experience Manager
酒店回复: Dear Mr Kevin,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.Sincerely,Anita MichaelGuest Experience Manager
酒店回复: Dear Our Value Guest, Thank you for your stellar rating and review. It truly means a lot to have our guests share their positive experiences, especially during this time. Our team has worked hard to ensure that all health and safety concerns of our guests are met. We’d love to welcome you back again next time.Sincerely, Anita Michael Guest Experience Manager
酒店回复: Dear Mr.Qigekanshijie, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. The staff and I are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.Sincerely, Anita Michael Guest Experience Manager
酒店回复: Dear Ms. Lingbolaolao, Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.Sincerely, Anita Michael Guest Experience Manager
4.7分
山景豪华两卧室
朋友出游
房间不错 老牌度假酒店 卫浴都是toto 也没有蚊虫 免费给升级了房型
免费迎宾晚间鸡尾酒和小吃
海很蓝 还会再来
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酒店回复: Dear NicWang334 ,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,Anita MichaelGuest Experience Manager
酒店回复: Dear Howosund ,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,Anita MichaelGuest Experience Manager
酒店回复: Dear Guest, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.Sincerely, Anita Michael Guest Experience Manager
酒店回复: Dear Mr&Mrs Daping, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your stay with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes to make things better and I hope we see you again soon.Sincerely, Anita Michael Guest Experience Manager
房间很大，很舒服。酒店餐饮很好吃，服务也非常好，工作人员很热情。海滩很漂亮，可以冲浪，酒店还有很多活动可以玩。非常适合休闲度假。
环境还行，浮潜很好，服务也行，就是岛上房间里儿子和老公被不明生物咬的满身都是，瘙痒，难受的很，到处有蚂蚁，一定要备有效小药膏。
酒店稍微老了点！但地理位置和白沙滩还是很没的！家庭出游！小孩玩的很开心！酒店的餐食希望稍微考虑一下中国人的人口就完美了！
非常赞，非常适合带娃出行。非常赞，非常适合带娃出行。非常赞，非常适合带娃出行。非常赞，非常适合带娃出行。
房间很大，环境很好！都是套房设计，花园式布局！塔拉斯是私人封闭度假村，沙滩都是住客享用！沙子很细很白！阳光好的时候，海水是渐变色的！度假村内有猴子，蜥蜴，原生态的小动物，房间内看到一只大壁虎🦎！服务也还可以，酒店免费码头接送！
这次在热浪岛一共住了塔拉斯和拉古纳这两家酒店，塔拉斯的沙滩和海景秒杀拉古娜。住塔拉斯就享受它的美景和服务，住拉古纳就享受它的性价比，各取所需。不过塔拉斯的卫生以及硬件设施感觉不太匹配这个价格
房间不错 老牌度假酒店 卫浴都是toto 也没有蚊虫 免费给升级了房型
免费迎宾晚间鸡尾酒和小吃
海很蓝 还会再来
去热浪岛比去兰卡威辛苦了很多，需要机场坐50分钟出租车到墨浪码头，再换快艇40-60分钟才能到岛，碰到浪大很刺激，不过辛苦后看到酒店的美景也算值得。酒店现在是淡季，人少，很多游玩项目没开，但是孩子在沙滩和泳池玩的也很高兴，尤其酒店会中文总监Cara女士帮着解决了不少问题。浮潜很棒。一日三餐因为淡季只能在酒店解决，时间长了也有点无味了。
在这个酒店住了两晚，今晚的五千多点，绝对比头一天晚上六千多的住的舒服，配置也要好很多。房间位置还不错，海景极佳，酒店服务态度很好。
酒店里面的原生态海没话说，对于说是岛上唯一的五星级酒店，这个标准是怎么评的我不知道，首先说服务入住时间15:00 ，到18:00行旅没有送进房间，办理入住在大堂等待连格服务员没有看到来负责接待及办理入住，更别说一杯说。卫生房间一股霉味，被子上是血。连门都是坏的出门就要找服务生来搞，等10几分钟。整个过去体验感真的不好，价格对等酒店，虽然独立的海域，一样出去就要船一次100🐎，跟长滩的景没啥区别。