酒店回复: Dear Ms. Fiona, Warmest greeting from Amora Ubud Boutique Villas " A Temple of Love "Thank you for taking the time to share your experience with us.We’re glad to hear that you enjoyed your overall stay and appreciated the kindness and assistance of our staff, including the pre-arrival communication via WhatsApp. It’s great to know that you found the hotel room comfortable and your experience positive.We also appreciate your honest feedback regarding the public areas and spa. Your comments are valuable and will help us in our ongoing efforts to enhance our facilities and services.Regarding transportation, we agree that Bali’s road conditions can be challenging at times, and we always encourage our guests to use our shuttle service or pre-arranged transport to make their journeys easier.We hope to welcome you back again soon for another great stay.Warm regards,Alit TenayaGeneral Manager

酒店回复: 尊敬的宾客： 非常感谢您分享您的反馈！我们很高兴听到您喜欢我们的位置、景观、早餐，尤其是我们团队的服务。我们非常感谢您关于为502号别墅增设带顶棚的户外区域的建议，这是一个非常棒的主意，我们一定会与管理团队分享，以便在未来进行改进。我们希望很快再次欢迎您入住，享受在大自然中放松身心的住宿体验。 我们希望很快再次欢迎您入住，享受美好的住宿体验。 此致， Alit Tenaya 总经理

酒店回复: Dear Mr. Dominic, Thank you very much for taking the time to share such detailed feedback. We’re truly happy to hear that you enjoyed the view, the room’s design, and especially our team’s service. At the same time, we’re very sorry to learn about the discomfort and frustration you experienced during your stay, particularly regarding the bathroom layout and local transportation.Please allow us to clarify that, unfortunately, online taxis in Ubud are restricted by local community regulations , a situation that affects all properties in the area, not just ours. We completely understand how inconvenient this can be and truly regret that it impacted your experience. Our team always aims to assist guests as best as possible within these limitations, and your feedback will help us improve communication and find better alternatives for our future guests.We sincerely appreciate your comments about the amenities and facilities; we’ll share these with our management for review and potential improvements. Thank you again for staying with us and for your honest review . We hope to have another opportunity to provide you with a more seamless and enjoyable experience in the future.Warm regards,Alit TenayaGeneral Manager

酒店回复: Dear Mr/s. Sun, Warmest greeting from Amora Ubud Boutique Villas " A temple of love" Thank you for sharing your feedback with us.We sincerely apologize for the condition of the sheets and duvet cover upon your arrival. This is certainly not the standard we strive to provide, and we have shared your comments with our housekeeping team to ensure this does not happen again.Regarding transportation access, we appreciate you highlighting this point. As ride-sharing vehicles are restricted from entering the hotel entrance, guests using private cars or chauffeur services may find access more convenient. Our team is always happy to assist with arranging transportation or providing guidance in advance.Thank you again for your valuable feedback. We truly appreciate it and hope to have the opportunity to welcome you back for a much improved experience.Best Regards, Alit TenayaGeneral Manager Amora Ubud Boutique Villas

酒店回复: 尊敬的李先生， 来自阿莫拉乌布精品别墅“爱的殿堂”的最诚挚问候。 非常感谢您的好评！我们很高兴听到您拥有如此满意的住宿体验，并且我们靠近坎普罕山脊步道的地理位置也为您的体验锦上添花。得知您下次来乌布还会选择我们，我们感到非常高兴。 我们迫不及待地欢迎您再次光临，享受又一次轻松难忘的住宿体验！ 此致， Alit Tenaya 总经理

酒店回复: Dear Mr. Ziwen, Warmest greeting from Amora Ubud Boutique Villas " A temple of love"Thank you for taking the time to share your experience. We’re so glad you enjoyed our new property and the rainforest-inspired design, it’s wonderful to know the atmosphere resonated with you. We appreciate your feedback regarding parking and the outdoor stone bathtub. Your comments help us identify areas where we can improve comfort and practicality for our guests. We’ll be sure to review this with our team, and we hope to have the pleasure of welcoming you back again soon.Warm regards,Alit TenayaGeneral Manager

酒店回复: Dear Mr/s. Wu,Warmest Greeting from Amora Ubud Boutique Villas "A temple of love". Thank you for taking the time to share your detailed feedback. We truly appreciate your comments and are pleased to know that you enjoyed the natural jungle setting and the private pool with forest views, which are indeed part of our unique charm.We sincerely apologize that certain aspects of your stay did not meet your expectations, particularly regarding service, facilities, and cleanliness. Your feedback has been shared with our management and housekeeping teams as we continuously work to improve our standards.As our property is located in a mountain jungle environment, the presence of insects is sometimes unavoidable. However, we appreciate your note regarding mosquito repellents, and this will be reviewed to enhance guest comfort.Regarding transportation, for safety and accessibility reasons due to our location and road conditions, we currently manage transportation arrangements for our guests. We regret if this policy caused any inconvenience or misunderstanding during your stay.Thank you once again for your valuable feedback. We hope you will allow us the opportunity to welcome you back in the future and provide a more comfortable and enjoyable experience.Best Regards, Alit TenayaGeneral ManagerAmora Ubud Boutique Villas

酒店回复: 尊敬的 Kevin Lim 先生， 感谢您选择我们作为您的蜜月之选并分享您的反馈。 我们很高兴听到您喜欢我们的服务和整体入住体验。同时，我们对私人泳池的清洁问题深表歉意。请您知悉，我们非常重视此事，并已开始努力提升标准，以确保为所有客人提供一尘不染、令人愉悦的环境。 我们非常感谢您的好评，并希望在不久的将来再次欢迎您，享受更美好的体验。 此致， Alit Tenaya 总经理