酒店回复: Jeanette, gracias por compartir tu experiencia con nosotros. Lamentamos que algunos aspectos de tu visita no hayan sido tan fáciles como esperabas. Tus comentarios son importantes y los compartiremos con nuestro equipo para buscar maneras de mejorar. Agradecemos que te hayas tomado el tiempo de compartir tu opinión.
5.0分
朋友出游
Love this pet.friendly hotel. Rooms and modern and lovely. Lobby is beautiful. Nice rooftop restaurant with a view
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酒店回复: Thank you for sharing your kind feedback! We’re delighted to hear you enjoyed your stay at Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton and that our pet-friendly atmosphere, modern rooms, and rooftop restaurant made a great impression. We hope to welcome you back soon.
2.0分
情侣出游
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We like our room here at the Hotel Melby. Unfortunately we had a pretty horrible night as we were not able to sleep, the airhandler in the corner of the room is way too noisy!! Finally at 2 am we figured out how to turn it off and managed to get a few hours of sleep. Definitely not what we expected!! Unfortunately we had a pretty horrible night as we were not able to sleep, the airhandler in the corner of the room is way too noisy!! Finally at 2 am we figured out how to turn it off and managed to get a few hours of sleep. Definitely not what we expected!!
We appreciated the $50 brunch voucher after our sleepless night.
Our family met us at Hotel Melby, I am sorry to report that the brunch experience was horribly disappointing. The service was slow, the server finally brought our lattes on a tray, she had overfilled all cups and they had foot baths and the cups were all sticky, what a mess, not at all what you what expect from a fine dining establishment. As for my food the eggs were too salty, the chicken sausages cold and rubbery. My husband's latte, which he ordered to come with the food, arrived at the end of the meal in a to go cup, free of charge. We did order the usual complimentary glass of water with our meals and were charged $10 for a bottle of water.
As you can see this all was pretty awful and surely not what we expected.
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酒店回复: Thank you for sharing your experience. We’re sorry your stay didn’t meet expectations and that aspects of your overnight rest and brunch fell short of what you anticipated. Your feedback regarding room comfort and the dining experience has been shared with our team for review, and we clearly have opportunities to improve. We appreciate you letting us know and hope you’ll consider giving us another chance in the future.
5.0分
其他
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The staff was very nice and friendly. The room was really neat.
And I love the fact that we didn’t have to step out of the building to go eat breakfast and dinner
I will definitely book again
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酒店回复: Sandra, thank you for your wonderful feedback! We’re delighted you enjoyed your stay at Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton and appreciated the convenience of dining on-site. It’s great to hear our team made you feel welcome. We look forward to hosting you again soon.
3.0分
其他
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I paid a fee for breakfast. The food and service were very nice. Parking on site was full. The overflow lot down the road was not convenient, but free. The staff were all friendly and helpful. The street noise was very loud from the train and racers with loud cars or motorcycles in downtown. The DJ party was too loud and poorly attended.
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酒店回复: Stephen, thank you for sharing your feedback. It's great to hear you enjoyed our breakfast service and found our team members to be friendly and helpful. Nonetheless, we appreciate your patience with the parking situation and your comments about the noise level. Your insights will be invaluable in our ongoing efforts to enhance the guest experience. We hope to have the opportunity to better serve you in the future.
4.0分
其他
Clean, Spacious room. Friendly front desk staff. Nice views from roof and lovely rooftop restaurant (but slow service)
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酒店回复: Hi Julia, thank you for sharing your feedback. We’re glad you enjoyed your clean, spacious room and the rooftop views, and it’s great to hear our front desk team made a positive impression. We appreciate your note about service speed in the restaurant and will review this with our team to improve. We hope to welcome you back soon.
好酒店，员工很友好
这是我住过相同价位酒店里最差的一家。房间都没装修完，天花板就是光秃秃的水泥，什么都没刷。客房服务根本就没有，咖啡难喝得要命，餐厅服务也很差，食物也不怎么样。我不会向任何人推荐这家酒店。
又脏又旧
没有饮用水
超慢的电梯没有足够的停车位。
Love this pet.friendly hotel. Rooms and modern and lovely. Lobby is beautiful. Nice rooftop restaurant with a view
We like our room here at the Hotel Melby. Unfortunately we had a pretty horrible night as we were not able to sleep, the airhandler in the corner of the room is way too noisy!! Finally at 2 am we figured out how to turn it off and managed to get a few hours of sleep. Definitely not what we expected!! Unfortunately we had a pretty horrible night as we were not able to sleep, the airhandler in the corner of the room is way too noisy!! Finally at 2 am we figured out how to turn it off and managed to get a few hours of sleep. Definitely not what we expected!!
We appreciated the $50 brunch voucher after our sleepless night.
Our family met us at Hotel Melby, I am sorry to report that the brunch experience was horribly disappointing. The service was slow, the server finally brought our lattes on a tray, she had overfilled all cups and they had foot baths and the cups were all sticky, what a mess, not at all what you what expect from a fine dining establishment. As for my food the eggs were too salty, the chicken sausages cold and rubbery. My husband's latte, which he ordered to come with the food, arrived at the end of the meal in a to go cup, free of charge. We did order the usual complimentary glass of water with our meals and were charged $10 for a bottle of water.
As you can see this all was pretty awful and surely not what we expected.
The staff was very nice and friendly. The room was really neat.
And I love the fact that we didn’t have to step out of the building to go eat breakfast and dinner
I will definitely book again
I paid a fee for breakfast. The food and service were very nice. Parking on site was full. The overflow lot down the road was not convenient, but free. The staff were all friendly and helpful. The street noise was very loud from the train and racers with loud cars or motorcycles in downtown. The DJ party was too loud and poorly attended.
Clean, Spacious room. Friendly front desk staff. Nice views from roof and lovely rooftop restaurant (but slow service)