酒店回复: Dear Chifanshuijuehululu,Thank you for sharing your detailed feedback with us. We’re delighted to hear that you enjoyed the balcony room and appreciated the quiet atmosphere away from the main road as well as the spacious layout. It’s also wonderful to know that you had a relaxing time at our rooftop pool and sundeck your tip about visiting in the evening sounds perfect 😊At the same time, we sincerely apologize for your experience regarding the restaurant’s smell. This is certainly not the impression we want to create. Please rest assured that we take your comments very seriously and will address this matter with our team to ensure a fresh and pleasant dining environment for all our guests.Thank you again for your recommendation and valuable feedback. We truly hope to welcome you back for an even better experience next time.Warm regards,Michelle HongGuest Experience Manager

酒店回复: Dear XiaomaguaEgo,Thank you for taking the time to share your detailed review of your recent stay with us.We are delighted to know that you found our location extremely convenient especially being within walking distance to Jonker Street with easy access to nearby shops, restaurants, and historical buildings. We are also glad that you appreciated the convenience of our back entrance for Grab services and the availability of parking facilities.It is wonderful to hear that you enjoyed the hotel’s unique local ethnic character and antique displays. As a heritage building, we strive to preserve its charm while providing a comfortable stay for our guests.At the same time, we sincerely apologize for the inconvenience caused by the intermittent Wi-Fi connection and the weak mobile signal in your room. Your feedback has been shared with our technical team to review and improve the connectivity, particularly for rooms near the elevator area.We also appreciate your comments regarding the towels. Please be assured that we are reviewing this with our housekeeping team to ensure better quality and guest comfort moving forward.Thank you once again for your constructive feedback. We truly value your comments and hope to welcome you back for an even more pleasant stay in the future.Warm regards,Michelle HongGuest Experience Manager

酒店回复: Dear Anonymous,Thank you for taking the time to share your detailed feedback following your recent stay with us.We are pleased to know that you were impressed with our hotel’s exterior and interior decor as well as the rooftop pool and public areas. Your kind remarks about these aspects are truly appreciated.However, we are sincerely sorry to learn that your room experience did not meet your expectations. Please accept our apologies regarding the condition of the bed and blankets. Cleanliness and guest comfort are our top priorities and your comments have been shared with our Housekeeping and Maintenance teams for immediate review and improvement. It is certainly not the standard we aim to provide.We regret that you found the room uncomfortable, particularly in relation to the bedding and layout. Your feedback is valuable to us, and we will take it seriously as we continuously work to enhance our facilities and guest experience.Thank you as well for acknowledging our service efforts. We truly appreciate your balanced comments.We hope to have another opportunity to welcome you back and provide you with a much more comfortable and satisfying stay in the future.Warm regards,Michelle HongGuest Experience Manager

酒店回复: Dear Guest,Thank you so much for your kind and detailed review.We’re delighted to hear that you enjoyed your courtyard facing room and found it comfortable with excellent facilities. It’s also wonderful to know that our team made a positive impression on you especially our young front desk colleague who speaks Chinese. We will be sure to pass along your compliments to him it will truly make his day!We appreciate your understanding regarding the soundproofing. As a heritage property, the building does come with certain structural characteristics but we are continuously looking for ways to improve our guests’ comfort while preserving its historical charm.Thank you again for your thoughtful feedback. We’re so pleased that you found the hotel beautiful and worth visiting, and we look forward to welcoming you back on your next trip.Regards,Michelle HongGuest Experience Manager

酒店回复: Dear Guest,Thank you for sharing your feedback with us.We are pleased to hear that you appreciated the design and renovation of our heritage building however we sincerely apologize for the inconvenience caused by the noise from the road during your stay.As our property is located in a lively area some rooms may experience external noise despite our efforts to minimize it. The earplugs are provided to help ensure a more comfortable rest but we understand that this may not have fully resolved the issue for you.For future stays, we would be happy to assist in arranging a room facing away from the main road subject to availability to provide a quieter environment.Thank you once again for your valuable feedback. We truly appreciate it and hope to have the opportunity to welcome you back for a more pleasant experience.Best regards,Michelle HongGuest Experience Manager

酒店回复: Dear Ms. Susie,Thank you for taking the time to share your kind feedback following your stay at Baba House Melaka.We’re delighted to hear that you found your stay to be good value for money and enjoyed the Nanyang-style ambiance of the hotel. It’s also wonderful to know that our front desk team’s ability to communicate in Chinese was helpful during your visit and that you appreciated the welcome drink tokens upon check-in.We apologise for the crowding you experienced at breakfast. During peak periods the dining area can become busy and we truly appreciate your understanding. Your feedback will help us continue improving the overall guest experience.Thank you again for your thoughtful review. We look forward to welcoming you back for another pleasant stay in the future.Warm regards,Michelle HongGuest Experience Manager

酒店回复: Dear Guest,Thank you very much for your amazing feedback.We are truly delighted to hear that you found our hotel to offer excellent value for money and enjoyed its Peranakan charm and photo-worthy atmosphere. It’s wonderful to know that our location made it convenient for you to explore nearby attractions such as the Baba & Nyonya Heritage Museum, Christ Church Melaka and Jonker Street.Being situated in the heart of Malacca’s historic district is something we are very proud of and we are glad it allowed you to make the most of your visit.Thank you once again for sharing your experience. We look forward to welcoming you back for another memorable stay.Best regards,Michelle HongGuest Experience Manager

酒店回复: Dear Luqiluc,Thank you very much for sharing your thoughtful feedback with us.We are delighted to hear that you enjoyed our design, facilities, and convenient location. Your kind words truly mean a lot to our team.At the same time, we appreciate your comments regarding the minor shortcomings in service and noise levels. Please rest assured that we will review these areas with the respective departments to further improve our guest experience.Thank you as well for recommending us as a worthwhile experience. We sincerely look forward to welcoming you back for an even more seamless and enjoyable stay in the future.Warm regards,Michelle HongGuest Experience Manager

酒店回复: Dear Guest,Thank you very much for your kind review.We are delighted to hear that you enjoyed our hotel’s location in the old town and the charm of our century-old house. It is wonderful to know that you found the rooms spacious and enjoyed relaxing in the courtyard in the evenings while watching movies.Your feedback is truly appreciated and we hope to welcome you back for another comfortable and memorable stay in the near future.Kind regards,Michelle HongGuest Experience Manager

酒店回复: Dear Mr. Yuqian,Thank you for taking the time to share your feedback with us.We’re pleased to hear that you enjoyed our Baba-style design, newly renovated facilities and overall cleanliness. Your positive comments truly encourage our team.We also appreciate your honest feedback regarding the room size and language preferences at the front desk. Your comments are well noted and we will continue working on improving our services to better accommodate guests from different backgrounds.Thank you once again for your valuable feedback. We’re glad to know you had a pleasant stay overall and hope to welcome you back again in the future.Warm regards,Michelle HongGuest Experience Manager