Staff were very friendly and helpful. Shared information about the area, local train service to Charlotte city, and food options.
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酒店回复: It’s truly wonderful that you enjoyed your stay at The Home2 Suites by Hilton in Belmont, North Carolina! Thank you so much for sharing your positive experience and for the generous rating. If you have any additional feedback or suggestions, please don’t hesitate to let me know—we're always eager to ensure every guest’s visit is exceptional. We look forward to welcoming you back soon for another memorable stay!
3.0分
其他
Room was not very clean. ******* booking did not advise of pet charge.
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酒店回复: Thank you for being our guest and taking the time to share your feedback. I’m truly sorry to hear about the cleanliness issues you encountered during your stay — this is not the standard we strive to provide, and we will be addressing your comments with our housekeeping team immediately.Regarding the pet charge, we apologize for any confusion caused by the ******* booking process. While our pet fee is listed in our hotel policies, it should always be clear at the time of reservation, and I regret that this was not your experience.We appreciate you bringing these concerns to our attention and would welcome the opportunity to make things right. If you would like to discuss your stay further, please feel free to reach out to us directly.Warm regards,The Home2 Suites Charlotte/Belmont Team
5.0分
其他
Staff in the morning when you had breakfast absolutely fabulous
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酒店回复: Thank you for your wonderful compliments and for giving us a five-star rating! We’re happy to know you enjoyed your stay with us at The Home2 Suites Charlotte/Belmont. We welcome any additional suggestions, as your feedback helps us continue improving for all our guests. We hope to welcome you back again soon! Thanks again!
5.0分
其他
Front desk man assisted me as I walked in late. Room is spectacular. Amenities are very good. Bed is comfy. Large rooms. Beautiful walk in shower.
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酒店回复: We are so grateful to you for leaving a positive review for your recent experience at The Home2 Suites by Hilton Charlotte/Belmont. Our dedicated team appreciates your acknowledgment of our commitment to delivering friendly service, cozy accommodations, and exceptional amenities.Please don't hesitate to let me know if you have any further feedback regarding your stay. We eagerly anticipate the opportunity to welcome you back on your next visit to the Belmont area. Once again, thank you for being our guest.With kind regards
3.0分
其他
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Family Hiking Trip
The pool was closed until Memorial day, that was a disappointment, especially for kids and the weather being 80 degrees. The breakfast was awesome & offered a variety for everyone. Overall nice and convenient location for our stay.
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酒店回复: Dear Artenia, Thank you for taking the time to share your feedback. We're so glad to hear you enjoyed our breakfast and found our location convenient for your stay! We appreciate your kind words.We do apologize for the disappointment regarding the pool closure. We understand how much families, especially children, look forward to swimming—especially on warm days. Our seasonal pool schedule follows safety and maintenance guidelines, but we’ll certainly take your comments into consideration as we plan for the future.We hope to welcome you back again soon—and that next time, you’ll be able to enjoy everything we have to offer.Warm regards,Margie Rainey -General Manager
工作人员非常友善，房间也很宽敞干净。早餐很好。唯一有点困扰的是暖气发出的噪音。
酒店很漂亮也挺干净的。但门口的吸烟区位置太糟糕了，一走出酒店门就闻到烟味。房间很干净。床非常不舒服，一点都不好睡。我觉得这两点需要改进一下。
高速公路噪音 高速公路噪音 高速公路噪音 高速公路噪音 高速公路噪音
房间清洁感觉很匆忙。水里有黑色焦油，而且味道很脏。我觉得房间清洁得不太好，因为浴室有异味，床单上还有脏东西。因为这个，我提前一天退房了，前台工作人员态度很好。
到达后发现他们超额预订，没有提前通知就把我送到了另一家酒店。我没有车，还和一起出差的同事分开了。这给每个人都带来了额外的负担——太荒谬了。
Staff were very friendly and helpful. Shared information about the area, local train service to Charlotte city, and food options.
Room was not very clean. ******* booking did not advise of pet charge.
Staff in the morning when you had breakfast absolutely fabulous
Front desk man assisted me as I walked in late. Room is spectacular. Amenities are very good. Bed is comfy. Large rooms. Beautiful walk in shower.
Family Hiking Trip
The pool was closed until Memorial day, that was a disappointment, especially for kids and the weather being 80 degrees. The breakfast was awesome & offered a variety for everyone. Overall nice and convenient location for our stay.