酒店回复: Dear crystallynn0723,We are absolutely thrilled to receive your detailed and glowing review of your stay at Patina Maldives, Fari Islands. It was an honor to welcome you back to the Maldives after 11 years, and we are delighted that you found our island paradise to be just as heavenly as before.Your kind words about our butler service, especially your Essentialist Naaish, truly warm our hearts. We are pleased to know that Naaish provided exceptional service, ensuring that your dinner reservations, activity arrangements, and any concerns were addressed promptly and effectively. It is wonderful to hear that you enjoyed the Dolphin Cruise, creating unforgettable memories of watching dolphins and the sunset.We are also delighted to learn that our dining experiences exceeded your expectations. Your feedback about the steak and the prompt action taken by our chef and waiter highlight our commitment to providing impeccable service. We are glad that the unexpected rain during your meal at Helio Restaurant was managed seamlessly by our team, ensuring that you could continue to enjoy your dining experience.Your appreciation of our efforts is immensely gratifying, and we will certainly share your compliments with Naaish and the entire team. Thank you for choosing Patina Maldives and for taking the time to share your wonderful experience. We eagerly await the pleasure of welcoming you back for another extraordinary stay.Best Regards,Antonio SaponaraGeneral Manager

酒店回复: Dear Guest,Thank you for taking the time to share your feedback about your stay at Patina Maldives, Fari Islands.We’re delighted to hear that you enjoyed the scenic views from your One Bedroom Sunset Water Pool Villa and appreciated the warm and friendly service provided by our Kids’ Club staff. It’s wonderful to know that families and multi-generational travelers find our resort to be a great choice for their vacations.We sincerely regret that the quality of the beach and some noise levels did not meet your expectations. Your feedback regarding the beach and dining experience has been noted, and we will take this into consideration to enhance the experience for all guests.We hope to have the pleasure of welcoming you back in the future, whether for a family getaway or another special occasion.Warm regards,Anthony GillGeneral Manager

酒店回复: 亲爱的 Fabinn， 感谢您对 Patina Maldives 住宿的精彩评价。我们很高兴听到您在我们的一卧室日落水池别墅 King 中获得了绝佳的体验，并且我们度假村的设计和天然材料超出了您的期望。 我们特别高兴听到您对我们员工的赞美。他们对提供卓越服务的热情和奉献精神是我们客人体验的核心，我们很高兴他们让您度过了难忘的时光。 非常感谢您对我们的设施和度假村整体风格的称赞。在 Patina Maldives，我们努力融合奢华、舒适和对自然环境的尊重，很高兴得知您喜欢这种平衡。 再次感谢您分享您的体验。我们期待着欢迎您再次光临 Patina Maldives，享受另一次难忘的住宿。 此致， Antonio Saponara 总经理

酒店回复: Dear Guest,It is with immense pleasure that we read your wonderful review of your recent stay at Patina Maldives, Fari Islands. We are delighted to learn that your time in our Water Sunset One-Bedroom Pool Villa was nothing short of perfect.Your kind words about our surroundings, amenities, cleanliness, and service warm our hearts. At Patina Maldives, we strive to create memorable experiences for all our guests, and it is incredibly gratifying to know that we succeeded in making your stay unforgettable.We eagerly await the opportunity to welcome you back to our island paradise for another extraordinary experience.Best Regards,Antonio SaponaraGeneral ManagerPatina Maldives, Fari Islands

酒店回复: Response to Guest ReviewDear Fenghuolinshaning,We are deeply sorry to hear about the disappointing experience you had during your stay at Patina Maldives, Fari Islands. Your feedback is very important to us, and we sincerely apologize for the inconveniences you faced.We regret to learn about the incident at the villa's pool and the delay in our response. Safety and prompt assistance are paramount, and we are disheartened to hear that we fell short in this regard. Rest assured, we will address this issue with our team to ensure such occurrences are prevented in the future.Additionally, we apologize for the presence of flies during breakfast. This is not reflective of the high standards we strive to maintain, and we will take immediate action to improve our hygiene practices and ensure a better dining experience for our guests.Your comments regarding the professionalism of our staff will be taken seriously, and we will provide additional training to ensure that all our team members can offer the exceptional service that we are known for.Thank you for bringing these matters to our attention. We hope you will consider giving us another opportunity to provide you with the high-quality experience that Patina Maldives is known for.Best Regards,Antonio SaponaraGeneral ManagerPatina Maldives, Fari Islands

酒店回复: Dear Amanda Ti,Thank you for taking the time to share your wonderful review of your stay at Patina Maldives, Fari Islands. We are delighted that you chose our resort as your first destination after the reopening of the borders, and it brings us great joy to know that your overall experience was highly satisfactory.We are pleased to hear that you and your family enjoyed the Sunset Beach Pool Villa, finding it perfect for your son’s sand and water activities. While we understand your feedback regarding the snorkeling environment, we appreciate your understanding that as a new hotel, the marine life around us is still developing. We are confident that it will become more vibrant in the coming years.We are thrilled to learn that our wide selection of restaurants, including the Chinese restaurant, catered to your tastes and provided delightful dining experiences. It's wonderful to know that you found our culinary offerings to be excellent and satisfying.Your enjoyment of the various activities and the overall atmosphere of our large island resort is very gratifying. It is our goal to ensure that our guests have a plethora of options to keep them engaged and entertained throughout their stay. We are glad that your eight-day stay was filled with fun and memorable moments.Thank you once again for your kind words and for choosing Patina Maldives. We hope to have the pleasure of welcoming you back for another unforgettable stay.Best Regards,Antonio SaponaraGeneral ManagerPatina Maldives, Fari Islands

酒店回复: Dear Cutepiggy62,We are deeply sorry to hear about your disappointing experience during your stay at Patina Maldives, Fari Islands. Your feedback is very important to us, and we sincerely apologize for any inconvenience caused.We understand your frustration regarding the room allocation, and we regret that it did not meet your expectations. It is our priority to ensure that all our guests have a comfortable and enjoyable stay, and it is disheartening to learn that we fell short in this instance.We take your comments seriously and will address these issues with our team and our booking partners to prevent such occurrences in the future. Your experience is not reflective of the high standards we strive to maintain at Patina Maldives.We hope that you will consider giving us another opportunity to provide you with the exceptional service and experience that we are known for. Please feel free to contact us directly for any assistance or special arrangements for your future stays.Thank you for bringing this to our attention.Best Regards,Antonio SaponaraGeneral ManagerPatina Maldives, Fari Islands

酒店回复: Dear Guest,Thank you for taking the time to share your wonderful review of your stay at Patina Maldives, Fari Islands. We are delighted to learn that you had a perfect honeymoon experience with us.It is incredibly rewarding to know that you found our Water Sunset One-Bedroom Pool Villa and our services to be exceptional. At Patina Maldives, we strive to create unforgettable memories for our guests, especially during such special occasions.We are honored to have been a part of your honeymoon journey and look forward to welcoming you back for more memorable moments in the future.Best Regards,Antonio SaponaraGeneral ManagerPatina Maldives, Fari Islands