酒店回复: Dear crystallynn0723,We are absolutely thrilled to receive your detailed and glowing review of your stay at Patina Maldives, Fari Islands. It was an honor to welcome you back to the Maldives after 11 years, and we are delighted that you found our island paradise to be just as heavenly as before.Your kind words about our butler service, especially your Essentialist Naaish, truly warm our hearts. We are pleased to know that Naaish provided exceptional service, ensuring that your dinner reservations, activity arrangements, and any concerns were addressed promptly and effectively. It is wonderful to hear that you enjoyed the Dolphin Cruise, creating unforgettable memories of watching dolphins and the sunset.We are also delighted to learn that our dining experiences exceeded your expectations. Your feedback about the steak and the prompt action taken by our chef and waiter highlight our commitment to providing impeccable service. We are glad that the unexpected rain during your meal at Helio Restaurant was managed seamlessly by our team, ensuring that you could continue to enjoy your dining experience.Your appreciation of our efforts is immensely gratifying, and we will certainly share your compliments with Naaish and the entire team. Thank you for choosing Patina Maldives and for taking the time to share your wonderful experience. We eagerly await the pleasure of welcoming you back for another extraordinary stay.Best Regards,Antonio SaponaraGeneral Manager
酒店回复: Dear Guest,Thank you for taking the time to share your feedback about your stay at Patina Maldives, Fari Islands.We’re delighted to hear that you enjoyed the scenic views from your One Bedroom Sunset Water Pool Villa and appreciated the warm and friendly service provided by our Kids’ Club staff. It’s wonderful to know that families and multi-generational travelers find our resort to be a great choice for their vacations.We sincerely regret that the quality of the beach and some noise levels did not meet your expectations. Your feedback regarding the beach and dining experience has been noted, and we will take this into consideration to enhance the experience for all guests.We hope to have the pleasure of welcoming you back in the future, whether for a family getaway or another special occasion.Warm regards,Anthony GillGeneral Manager
酒店回复: 亲爱的 Fabinn,
感谢您对 Patina Maldives 住宿的精彩评价。我们很高兴听到您在我们的一卧室日落水池别墅 King 中获得了绝佳的体验,并且我们度假村的设计和天然材料超出了您的期望。
我们特别高兴听到您对我们员工的赞美。他们对提供卓越服务的热情和奉献精神是我们客人体验的核心,我们很高兴他们让您度过了难忘的时光。
非常感谢您对我们的设施和度假村整体风格的称赞。在 Patina Maldives,我们努力融合奢华、舒适和对自然环境的尊重,很高兴得知您喜欢这种平衡。
再次感谢您分享您的体验。我们期待着欢迎您再次光临 Patina Maldives,享受另一次难忘的住宿。
此致,
Antonio Saponara
总经理
点评来源 Trip.com
5.0分
水景日落双床一卧室泳池别墅
家庭亲子
值得回忆的一次度假
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酒店回复: Dear Guest,It is with immense pleasure that we read your wonderful review of your recent stay at Patina Maldives, Fari Islands. We are delighted to learn that your time in our Water Sunset One-Bedroom Pool Villa was nothing short of perfect.Your kind words about our surroundings, amenities, cleanliness, and service warm our hearts. At Patina Maldives, we strive to create memorable experiences for all our guests, and it is incredibly gratifying to know that we succeeded in making your stay unforgettable.We eagerly await the opportunity to welcome you back to our island paradise for another extraordinary experience.Best Regards,Antonio SaponaraGeneral ManagerPatina Maldives, Fari Islands
酒店回复: Response to Guest ReviewDear Fenghuolinshaning,We are deeply sorry to hear about the disappointing experience you had during your stay at Patina Maldives, Fari Islands. Your feedback is very important to us, and we sincerely apologize for the inconveniences you faced.We regret to learn about the incident at the villa's pool and the delay in our response. Safety and prompt assistance are paramount, and we are disheartened to hear that we fell short in this regard. Rest assured, we will address this issue with our team to ensure such occurrences are prevented in the future.Additionally, we apologize for the presence of flies during breakfast. This is not reflective of the high standards we strive to maintain, and we will take immediate action to improve our hygiene practices and ensure a better dining experience for our guests.Your comments regarding the professionalism of our staff will be taken seriously, and we will provide additional training to ensure that all our team members can offer the exceptional service that we are known for.Thank you for bringing these matters to our attention. We hope you will consider giving us another opportunity to provide you with the high-quality experience that Patina Maldives is known for.Best Regards,Antonio SaponaraGeneral ManagerPatina Maldives, Fari Islands
酒店回复: Dear Amanda Ti,Thank you for taking the time to share your wonderful review of your stay at Patina Maldives, Fari Islands. We are delighted that you chose our resort as your first destination after the reopening of the borders, and it brings us great joy to know that your overall experience was highly satisfactory.We are pleased to hear that you and your family enjoyed the Sunset Beach Pool Villa, finding it perfect for your son’s sand and water activities. While we understand your feedback regarding the snorkeling environment, we appreciate your understanding that as a new hotel, the marine life around us is still developing. We are confident that it will become more vibrant in the coming years.We are thrilled to learn that our wide selection of restaurants, including the Chinese restaurant, catered to your tastes and provided delightful dining experiences. It's wonderful to know that you found our culinary offerings to be excellent and satisfying.Your enjoyment of the various activities and the overall atmosphere of our large island resort is very gratifying. It is our goal to ensure that our guests have a plethora of options to keep them engaged and entertained throughout their stay. We are glad that your eight-day stay was filled with fun and memorable moments.Thank you once again for your kind words and for choosing Patina Maldives. We hope to have the pleasure of welcoming you back for another unforgettable stay.Best Regards,Antonio SaponaraGeneral ManagerPatina Maldives, Fari Islands
酒店回复: Dear Cutepiggy62,We are deeply sorry to hear about your disappointing experience during your stay at Patina Maldives, Fari Islands. Your feedback is very important to us, and we sincerely apologize for any inconvenience caused.We understand your frustration regarding the room allocation, and we regret that it did not meet your expectations. It is our priority to ensure that all our guests have a comfortable and enjoyable stay, and it is disheartening to learn that we fell short in this instance.We take your comments seriously and will address these issues with our team and our booking partners to prevent such occurrences in the future. Your experience is not reflective of the high standards we strive to maintain at Patina Maldives.We hope that you will consider giving us another opportunity to provide you with the exceptional service and experience that we are known for. Please feel free to contact us directly for any assistance or special arrangements for your future stays.Thank you for bringing this to our attention.Best Regards,Antonio SaponaraGeneral ManagerPatina Maldives, Fari Islands
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37人觉得有用
5.0分
水景日落特大床一卧室泳池别墅
朋友出游
原文
翻译由AI提供
很棒的酒店
点评来源 Trip.com
1人觉得有用
5.0分
水景日落特大床一卧室泳池别墅
情侣出游
满分的的蜜月度假酒店
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酒店回复: Dear Guest,Thank you for taking the time to share your wonderful review of your stay at Patina Maldives, Fari Islands. We are delighted to learn that you had a perfect honeymoon experience with us.It is incredibly rewarding to know that you found our Water Sunset One-Bedroom Pool Villa and our services to be exceptional. At Patina Maldives, we strive to create unforgettable memories for our guests, especially during such special occasions.We are honored to have been a part of your honeymoon journey and look forward to welcoming you back for more memorable moments in the future.Best Regards,Antonio SaponaraGeneral ManagerPatina Maldives, Fari Islands
相隔11年,再次造访马尔代夫,真的是天堂依旧,Patina的服务也绝对为此行锦上添花。Patina是全程管家式服务,到达后不用在大堂等check in,直接进房间,然后管家就已经把所有的事情安排好。我们的Essentialist是Naaish,一个非常好的管家小哥,每天的晚饭预定,每天的活动安排,都通过essentialist,遇到任何问题他们都会努力解决。我们到达当晚觉得户外淋浴区外围的围栏稍稍有点缝隙,隐私不够,跟Naaish说了以后,第二天一早就安排了工人来加固。想参加酒店的各种活动,Naaish会给出很中肯都建议,最终我们去了Dolphin Cruise,看到了海豚和夕阳,一个值得铭记一生的壮美时刻。酒店其他的服务也非常完美,有一天晚上吃的牛排,要的medium熟度,上来以后有点难切,觉得是牛排刀不大好使,但是waiter完全不这么认为,拿到后厨给我重做了一份,然后chef还出来解释说,因为medium的熟度是不应该不好切的,所以一定是他们的问题或者是肉的问题,这个操作真的让我有点目瞪口呆。最后一晚在Helio餐厅吃的饭,雨季的马代天气突变是很常见的,头盘和主菜吃完以后忽然下大雨,waiter帮我们搬进室内餐区,我们匆匆吃了甜点就回了房间,其实一切都很正常,但是不到半小时又有waiter送来一份新做的甜品,因为觉得我们之前没有吃好。在Patina的每一天真的都很美好,非常非常感谢每一位员工的服务。
房间景色不错,但是沙滩质量太差,很多小贝类,容易划伤脚。儿童乐园工作人员十分热情友好,亲子,老人出行首选。度蜜月不推荐,孩子实在太多,用餐游玩比较吵。
太棒的体验了。度假村本身就像一个潘多拉的盒子,充满了惊喜。我一踏上这片土地,就立刻感受到了积极和美好的氛围。无论是外部还是内部设计,都表达了对岛屿原始壮丽自然的尊重。我喜欢设计中使用的天然材料,比如木材、皮革、大理石等等。但更特别的是这里的工作人员。每个人都对自己的工作和这座岛屿充满热情,他们都真诚地关心客人!六星级服务!我也喜欢这里的风格和设施!
值得回忆的一次度假
这家酒店的服务真的很差,不建议选择
强烈建议大家在选择这酒店时慎重再慎重,服务人员完全不专业。
1。我们在房间前的泳池受伤了,因为别墅门口的石头太尖锐了,设施的不安全导致脚底割破了,我们当场就打了电话给紧急呼叫。没有人来,我只能自己清洁,贴了创可贴,足足等了半小时才有人来,然后也是一问三不知。
2。早餐满桌子的苍蝇,食物放在桌子上都被苍蝇环绕着,
非常好 服务周到 风景好
国门放开以后的第一站,这次选择了柏典,总体来说还是很满意。硬要找一个缺点就是浮潜环境不够好。为了方便儿子玩沙玩水,这次入住的是日落沙屋,整体都很满意,可能是新酒店的原因,浮潜看到的鱼品种不是很多,应该再过两年会好很多。酒店餐厅选择很多,还有一家中餐厅,满足我们中国人的味蕾😋我们去的餐厅味道都很不错。不在乎浮潜的宝可以直接冲。酒店有付费出海浮潜项目,我们这次没有参加。岛比较大,游玩的项目也很多,我们这次待了8天,一点都没有觉得无聊,觉得时间不够用,不想离开🙃
携程一生黑!真的太离谱了,完全就是诈骗!居然拿一个studio房型出来打包,这个房型在网站上压根都没出现,根本就无从得知是一个跟员工宿舍一样的小楼房!千里迢迢去到马尔代夫住进这么一间房简直是要晕倒。见过**的但没见过这么**的!
很棒的酒店
满分的的蜜月度假酒店