酒店回复: Estimado huésped,Gracias por tomarse el tiempo para compartir su experiencia en HomeTowne Studios Bordentown - Base Aérea McGuire. Agradecemos que haya destacado la amabilidad de nuestro personal de recepción y la comodidad de nuestras camas, y que haya encontrado el ambiente tranquilo. Sin embargo, lamentamos que el estado del baño haya afectado negativamente su experiencia.Estamos revisando estos aspectos para garantizar una mejor experiencia para nuestros huéspedes. Gracias por elegir Red Roof. Esperamos darle la bienvenida nuevamente en el futuro.Atentamente,ViktorGerencia de Red RoofEspecialista en RediResponse
5.0分
家庭亲子
Space for a hot plate, big fridge, and clean. Housekeeping staff was thorough and yhe front desk staff was cordial and professional.
展开
酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Bordentown - McGuire AFB. We appreciate you highlighting the convenience of having a hot plate and large fridge in your room, as well as the cleanliness you experienced. We are also happy to hear that you found our housekeeping and front desk staff to be both thorough and professional. It's wonderful to know that their service contributed positively to your stay.Your feedback is highly valued, and our dedication to delivering exceptional experiences for all guests at Red Roof remains steadfast. We appreciate your input and look forward to welcoming you back.Sincerely,JohnRed Roof Management RediResponse Specialist
3.0分
家庭亲子
展开
This is a big facility, it did feel a bit sketchy but overall the room was really nice. It had a mini kitchenette a large fridge and was extremely clean so I was very happy about it. There's parking right outside the room. The customer service could have been better I walked around the entire property till I found my room and I asked where it was they just pointed at the back of the property but didn't tell me where. Didn't show me a map nothing.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios Bordentown - McGuire AFB. It's wonderful to hear you enjoyed the cleanliness and amenities like the kitchenette and large fridge in your room. We apologize that the size of the facility felt unsettling and the interaction you had with our staff. Please accept our sincerest apologies for this matter. I have notified the property of your comments to ensure everything is as it should be.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,JannovemRed Roof ManagementRediResponse Specialist
3.0分
商务出差
Parking was ok but I didn't feel it was secure The building's exterior lights were strobing the entire stay.
展开
酒店回复: Dear Eric,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Bordentown - McGuire AFB. I'm sorry to hear that you didn't feel our parking area was secure and that the exterior lights strobing caused a disturbance during your stay. We strive to provide a safe and comfortable environment for all our guests and we regret that this impacted your overall experience. I will share this feedback with the rest of our team to have it looked into and addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,JonainaRed Roof ManagementRediResponse Specialist
2.0分
其他
展开
Not worth the money saved
The first room smelled like someone had just finished smoking in it. The desk person kindly switched me to another one, which was better. Until the people next to me spent all night screaming at each other and I could hear every word. Spare yourself. I have stayed here before and it was equally full of people who cannot keep their drama to themselves. It is also so full of people smoking pot that you can get a contact high walking through the parking lot. Never again.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Bordentown - McGuire AFB. I am very sorry to hear about the issues you may have encountered during your stay. It is disheartening to learn that the initial room odor and that you were disturbed by noise from other guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope you’ll consider visiting one of our other hotels within our brand family, where we are dedicated to ensuring a more enjoyable stay.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
1.0分
其他
展开
Very unhappy with this booking
Everything about this booking was a mistake I would like part of my fee refunded, the room conditions and the room itself was in unsatisfactory working condition and still was given to us to check in to with no choice of changing rooms or any other option able from the staff
5.0分
家庭亲子
Place is clean, safe, convenient, and spacious. Staff is courteous
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Bordentown - McGuire AFB. We are delighted to hear that you found our location clean, safe, convenient and spacious. Your positive feedback about our staff's courtesy is also greatly appreciated. We strive to provide a comfortable and pleasant experience for all our guests, and it's rewarding to know we succeeded during your stay.We hope to continue to provide great experiences for you. Red Roof and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,DevineRed Roof ManagementRediResponse Specialist
2.0分
家庭亲子
展开
The room was recently renovated, clean and fairly priced. People booking this property should know that the hotel has a large number of long-term guests, including families, who use the surrounding parking lot as their backyard.
展开
酒店回复: Dear David, Thank you for taking the time to leave a comment. We appreciate your comments regarding your recent stay at the HomeTowne Studios by Red Roof Bordentown - McGuire AFB. We appreciate you sharing your experience with us. It's great to hear you found the room clean, recently renovated, and fairly priced. We also acknowledge your observation regarding our long-term guests and their use of the parking area. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for leaving your review and we hope to see you again in the future.Sincerely, AnthonioRed Roof Management RediResponse Specialist
1.0分
其他
展开
Lax tournament nightmare
Room wasn’t “ready” until 7:30 at night
Filthy
Door wouldn’t open and then would lock
Smelled horrible of smoke
Walls were black with dirt
Blood on ceiling
Tv didn’t work
Bed table had sticky residue
Just lightbulb in light no fixture
Air conditioning emitted foul odor and dust
Wiped wall with Clorox wipe just to make sure I wasn’t crazy
No other options bc huge lax tournament in town and everything was booked
展开
酒店回复: Dear Lisa,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Bordentown - McGuire AFB. We sincerely appreciate your comments and we're deeply sorry to hear about the condition of your room. The issues you described, including malfunctioning door, smoke odor, dirty walls, blood on the ceiling, broken TV, missing light fixture, and foul-smelling air conditioning are far below our standards. Our goal is to provide a clean and comfortable stay for all our guests and we're disheartened that we did not achieve this during your visit.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JoeRed Roof ManagementRediResponse Specialist
风险自负
噪音大，破败不堪。房间电话坏了，墙壁沾满尼古丁，到处弥漫着**味。洗衣服很脏，上面还有头发。这可不是在空军基地。水压很差，马桶一直漏水，除非每次冲完水后都把盖子打开再塞进去。房间里甚至没有洗手液。每次暖气一开就很臭。门在外面，图片上没有显示。
接待人员很友好，床很舒服，气氛安静，浴室比较旧。
Space for a hot plate, big fridge, and clean. Housekeeping staff was thorough and yhe front desk staff was cordial and professional.
This is a big facility, it did feel a bit sketchy but overall the room was really nice. It had a mini kitchenette a large fridge and was extremely clean so I was very happy about it. There's parking right outside the room. The customer service could have been better I walked around the entire property till I found my room and I asked where it was they just pointed at the back of the property but didn't tell me where. Didn't show me a map nothing.
Parking was ok but I didn't feel it was secure The building's exterior lights were strobing the entire stay.
Not worth the money saved
The first room smelled like someone had just finished smoking in it. The desk person kindly switched me to another one, which was better. Until the people next to me spent all night screaming at each other and I could hear every word. Spare yourself. I have stayed here before and it was equally full of people who cannot keep their drama to themselves. It is also so full of people smoking pot that you can get a contact high walking through the parking lot. Never again.
Very unhappy with this booking
Everything about this booking was a mistake I would like part of my fee refunded, the room conditions and the room itself was in unsatisfactory working condition and still was given to us to check in to with no choice of changing rooms or any other option able from the staff
Place is clean, safe, convenient, and spacious. Staff is courteous
The room was recently renovated, clean and fairly priced. People booking this property should know that the hotel has a large number of long-term guests, including families, who use the surrounding parking lot as their backyard.
Lax tournament nightmare
Room wasn’t “ready” until 7:30 at night
Filthy
Door wouldn’t open and then would lock
Smelled horrible of smoke
Walls were black with dirt
Blood on ceiling
Tv didn’t work
Bed table had sticky residue
Just lightbulb in light no fixture
Air conditioning emitted foul odor and dust
Wiped wall with Clorox wipe just to make sure I wasn’t crazy
No other options bc huge lax tournament in town and everything was booked