酒店回复: Thank you for your honest feedback. We’re sorry that you did not feel completely comfortable during your stay. The safety and comfort of our guests are our top priority, so we take your comments about the room door very seriously and will review this immediately. We will also pass your feedback about breakfast directly to our team in order to make improvements. We hope we can provide you with a better experience on a future stay.

酒店回复: Thank you for your feedback. We're glad you found the hotel to be a fun getaway, but we're sorry to hear it didn’t match your expectations for a luxury experience. We understand how important comfort and amenities are, and we’re actively working on improvements across the property. We appreciate your honesty and hope you’ll see the upgrades if you choose to give us another shot.

酒店回复: Hola,¡Muchas gracias por quedarte con nosotros y compartir tu experiencia! Nos alegra saber que disfrutaron con los niños y que encontraron la piscina limpia. Esperamos tenerlos de vuelta pronto para que puedan vivir aún más de lo que ofrecemos.

酒店回复: Thank you for sharing your feedback! Yes, we are proudly part of the Choice Hotels brand, and we follow the Choice “Green Program.” This program helps reduce water and energy usage by offering housekeeping service every third night unless requested sooner. Of course, if guests would like daily cleaning or additional service, our team is always happy to provide it upon request. Many hotels across the industry have adopted this program, and we appreciate your understanding as we continue working toward more sustainable hospitality.

酒店回复: ¡Gracias por tu comentario! Nos alegra saber que encontraste todo bien, con buen precio y limpieza. ¡Esperamos darte la bienvenida de nuevo pronto! 😊

酒店回复: Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed our décor and pool, and that our amenities added something positive to your stay. However, I’m truly sorry for the inconsistency in room features and for the cleanliness issue you encountered. You should never have to request multiple times to be moved, and we apologize for the inconvenience this caused.We appreciate you bringing these concerns to our attention, as they help us improve. Our team is reviewing your comments to ensure better consistency and a higher standard of service moving forward. We hope you’ll consider giving us another opportunity to provide you with the comfortable, seamless experience you deserve.

酒店回复: Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our renovated spaces, comfortable rooms, and décor. It’s great to know our team made a positive impression as well. We’re sorry you didn’t get a chance to enjoy the pool and outdoor area this time, but we hope you’ll have the opportunity on your next visit. We’d love to welcome you back whenever your travels bring you to Houston!

酒店回复: Thank you for your review. We apologize for the room mix-up and for any frustration you experienced during check-in. This isn’t reflective of our service standards, and we’re looking into what happened. We’d welcome the chance to discuss this further and restore your confidence in us.

酒店回复: Thank you for your review. We’re happy to hear our team provided great service, but we’re sorry the style of our property wasn’t what you were looking for. We appreciate your honest feedback and would welcome the chance to discuss your experience further.