酒店回复: Thank you for your honest feedback. We’re sorry that you did not feel completely comfortable during your stay. The safety and comfort of our guests are our top priority, so we take your comments about the room door very seriously and will review this immediately. We will also pass your feedback about breakfast directly to our team in order to make improvements. We hope we can provide you with a better experience on a future stay.
酒店回复: Thank you for your feedback. We're glad you found the hotel to be a fun getaway, but we're sorry to hear it didn’t match your expectations for a luxury experience. We understand how important comfort and amenities are, and we’re actively working on improvements across the property. We appreciate your honesty and hope you’ll see the upgrades if you choose to give us another shot.
酒店回复: ¡Gracias por tu comentario! Nos alegra saber que encontraste todo limpio, con camas cómodas y un buen aroma. Actualmente ofrecemos un bar de pasteles gratuito junto con café, y también contamos con un restaurante completo en el lugar. Agradecemos tu observación sobre el baño, y la compartiremos con nuestro equipo de mantenimiento para futuras mejoras. ¡Esperamos darte la bienvenida nuevamente pronto!
4.0分
家庭亲子
原文
翻译提供方：Google
我们带着孩子一起去的，游泳池很干净，非常好的酒店
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酒店回复: Hola,¡Muchas gracias por quedarte con nosotros y compartir tu experiencia! Nos alegra saber que disfrutaron con los niños y que encontraron la piscina limpia. Esperamos tenerlos de vuelta pronto para que puedan vivir aún más de lo que ofrecemos.
4.0分
家庭亲子
原文
翻译提供方：Google
如果没有要求的话，每 3 晚清洁一次。
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酒店回复: Thank you for sharing your feedback! Yes, we are proudly part of the Choice Hotels brand, and we follow the Choice “Green Program.” This program helps reduce water and energy usage by offering housekeeping service every third night unless requested sooner. Of course, if guests would like daily cleaning or additional service, our team is always happy to provide it upon request. Many hotels across the industry have adopted this program, and we appreciate your understanding as we continue working toward more sustainable hospitality.
3.0分
情侣出游
原文
翻译提供方：Google
一切都很好，价格合理，干净
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酒店回复: ¡Gracias por tu comentario! Nos alegra saber que encontraste todo bien, con buen precio y limpieza. ¡Esperamos darte la bienvenida de nuevo pronto! 😊
5.0分
其他
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The room was excellent and the whole stay was wonderful but they have some of the best staff ever I want to thank them for my wonderful stay one of my favorite hotel now definitely will be back
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酒店回复: Hi Tina,Thank you so much for the amazing review! We’re thrilled you enjoyed your stay and our team made such a great impression. You’re officially part of the Heights House family now — we can’t wait to welcome you back soon!
4.0分
朋友出游
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The hotel is cute and easy to navigate. It is close to downtown Houston. Just about 6 minutes to Main Street. There's an overall lively vibe. And the staff was friendly. The bar and restaurant were not currently open, but everything else was nice. They had a good DJ on Saturday.
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酒店回复: Thank you, Jessica! We’re so glad you enjoyed the friendly staff, lively vibe, and convenient location near downtown. 🎶 We’re excited you got to experience the DJ on Saturday, and we look forward to welcoming you back once our bar and restaurant are open too!
1.0分
其他
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It was a motel!!! The internet was misleading! The area wasn’t the greatest with the homeless people around the property! There was no restaurant/bar . The staff was nice and made us feel welcome. It needs a lot of work! The outside area with the pool seems like it would be nice if everything was up and running.
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酒店回复: Thank you for sharing your feedback. We’re pleased to hear that our staff made you feel welcome during your stay. We do want to clarify that our property is an exterior-corridor hotel, and our online photos accurately depict this style so guests can book with a clear understanding of what to expect.We’re continuing to improve the property and amenities, including the pool and common areas, and we hope you’ll consider visiting us again in the future.
还不错，但早餐很一般。
住一晚还行。然而，我们感觉不太安全，因为感觉更像是汽车旅馆而不是酒店。我们的门不够结实，看起来像是被撬过一样。带着一个6岁的孩子住，感觉很不舒服。早餐简直糟透了；甚至没有热水和茶。黄油和奶油奶酪没有冷藏。没有普通牛奶。只有吐司、贝果和现成的华夫饼。抱歉，这不能算作欧陆式早餐。熨斗和吹风机只能在前台索取。
这家酒店是个很酷的度假胜地，但照片并不能完全展现它的魅力。照片看起来很奢华，这正是我所期待的，但对于我支付的价格，我感到很失望。我们的酒店房间没有冰箱，床很薄，只有两个枕头，哈哈。房间很冷，所以这算是个优点。但我不会再浪费时间了。如果你想寻找奢华的乐趣，这里不适合您。这就是我们所说的✨贫民窟般的美妙✨
干净，床很舒服，气味很好，浴室需要改造浴缸，水槽功能不太好，水龙头很短，水流出来会弄湿一切......早餐只有咖啡和面包，仅此而已。
我们带着孩子一起去的，游泳池很干净，非常好的酒店
如果没有要求的话，每 3 晚清洁一次。
一切都很好，价格合理，干净
The room was excellent and the whole stay was wonderful but they have some of the best staff ever I want to thank them for my wonderful stay one of my favorite hotel now definitely will be back
The hotel is cute and easy to navigate. It is close to downtown Houston. Just about 6 minutes to Main Street. There's an overall lively vibe. And the staff was friendly. The bar and restaurant were not currently open, but everything else was nice. They had a good DJ on Saturday.
It was a motel!!! The internet was misleading! The area wasn’t the greatest with the homeless people around the property! There was no restaurant/bar . The staff was nice and made us feel welcome. It needs a lot of work! The outside area with the pool seems like it would be nice if everything was up and running.