I assumed the hotel standards would have been top notch as it is in the heart of Baltimore's Inner Harbour but I was wrong.
The breakfast needs to have a little more effort, including keeping the food warm. The elevator was janky & broken. The carpets throughout were dirty. Both ice machines were broken and very dirty. The bathrooms are very small and the toilet is unusually low to the ground, almost like a kids toilet, lol. Our bathroom shower had a hole in the ceiling. The best part of our stay was the cookies, fruit & coffee in the entrance lounge.
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酒店回复: We are thankful for your feedback. I’m sorry to hear that you were unable to enjoy a memorable stay with us. Your comfort and satisfaction are very important to us, and I apologize for falling short in this regard. Please know that your input is valued and will be communicated to the hotel management for improvements. We hope for an opportunity to properly host you in the future.
1.0分
其他
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DON'T GO!!
HORRIBLE!!! Worst hotel ever. Freezing cold in room. Took two days to get warm!! TV service ridiculous..............TV in living area had limited viewing. TV in bedroom had no sound on MOST channels. Contacted desk multiple times with no response.
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酒店回复: We are thankful for your feedback.I’m sorry to hear that you were unable to enjoy a memorable stay with us. And I understand your disappointment regarding the overall condition of the hotel. Your comfort and satisfaction are very important to us, and I apologize for falling short in this regard. Please know that your input is valued and will be communicated to the hotel management for improvements.We look forward to seeing you on your next trip!
2.0分
商务出差
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The linens were clean, the front desk lady was nice, but the bathtub was disgusting. It needs renovating. The bathroom needs work. The floor was gross throughout the unit. I’m glad I showered before I came because I wasn’t going to shower in that tub. The bed was decent but the bedroom curtains could use better light blocking material. The walls of the bedroom need repairing; lots of dings, and missing paint. The inside of the elevator smelled like smoke and was really old with peeling paint everywhere. I checked in around 9pm and no one was at the front desk so I tried walking around because the sliding door was locked. Might want to put a sign to let people know they have to wait to get into the lobby if no one is at the front desk. I’m glad I only booked one night stay because I do not plan on staying there again.
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酒店回复: So sorry you had a bad experience with us, we are working on these issues as much as possible. And hope in the near future you can give us another chance. Thanls for you feedback.
2.0分
商务出差
Go elsewhere
Old, loud, inconvenient parking arrangement, and indifferent staff
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酒店回复: Sorry for your experience at Comfort Inn, we strived to give the best service to our guest to make them feel at home away from home, due to circumstances beyond are control were not able solve. but most definity customers service is number #1 priority. Thanks for your feedback.
5.0分
家庭亲子
Bkft view on top floor was very nice.
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酒店回复: We would like to thank you for taking the time to complete our online survey about your recent stay. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.
5.0分
其他
Everything
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酒店回复: We would like to thank you for taking the time to complete our online survey about your stay at our property. Feedback from our Choice Privileges members is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.
请另寻他处入住吧。
我只能用“脏乱不堪”来形容这家酒店，方方面面都如此。我真不敢相信康福特茵酒店的高层管理人员竟然对这家酒店的运营漠不关心。
距离内湾很近，观光很方便。早餐很丰盛。
合理又好的酒店
厕所排水不太好，但位置很好，早餐价格也合理。
工作人员也很友好。
Guests in Room 302
I assumed the hotel standards would have been top notch as it is in the heart of Baltimore's Inner Harbour but I was wrong.
The breakfast needs to have a little more effort, including keeping the food warm. The elevator was janky & broken. The carpets throughout were dirty. Both ice machines were broken and very dirty. The bathrooms are very small and the toilet is unusually low to the ground, almost like a kids toilet, lol. Our bathroom shower had a hole in the ceiling. The best part of our stay was the cookies, fruit & coffee in the entrance lounge.
DON'T GO!!
HORRIBLE!!! Worst hotel ever. Freezing cold in room. Took two days to get warm!! TV service ridiculous..............TV in living area had limited viewing. TV in bedroom had no sound on MOST channels. Contacted desk multiple times with no response.
The linens were clean, the front desk lady was nice, but the bathtub was disgusting. It needs renovating. The bathroom needs work. The floor was gross throughout the unit. I’m glad I showered before I came because I wasn’t going to shower in that tub. The bed was decent but the bedroom curtains could use better light blocking material. The walls of the bedroom need repairing; lots of dings, and missing paint. The inside of the elevator smelled like smoke and was really old with peeling paint everywhere. I checked in around 9pm and no one was at the front desk so I tried walking around because the sliding door was locked. Might want to put a sign to let people know they have to wait to get into the lobby if no one is at the front desk. I’m glad I only booked one night stay because I do not plan on staying there again.
Go elsewhere
Old, loud, inconvenient parking arrangement, and indifferent staff
Bkft view on top floor was very nice.
Everything