酒店回复: Dear Valued Guest, Thank you for your wonderful review. We are delighted to hear that you enjoyed the environment, experienced the friendliness of our team, and found communication in English smooth and convenient. It is also our pleasure to know that you consider us a trustworthy choice for both business and leisure travel. We truly appreciate your recommendation and look forward to welcoming you back at Oakwood Premier Cozmo Jakarta. Sincerely, Oakwood Management

酒店回复: Dear Valued Guest, Thank you for the amazing rating! We are glad to hear that you found our location convenient, with nearby amenities such as the supermarket and retails. We appreciate your feedback regarding our facilities. While some of our rooms reflect an older design, we are pleased to share that several of our units have recently been refurbished to offer a more updated and comfortable experience. We also appreciate your remarks regarding service and cleanliness. While we are pleased that the cleanliness met your expectations, regarding the service our team strives to deliver warm and attentive hospitality, and we will use your feedback to strengthen our training and consistency. Thank you again for your valuable input. We hope to have the opportunity to welcome you back at Oakwood Premier Cozmo Jakarta. Sincerely, Oakwood Management

酒店回复: 尊敬的宾客，感谢您的好评。我们很高兴得知您觉得雅加达 Cozmo 奥克伍德豪景酒店是一个不错的住宿选择。我们也非常感谢您就客房隔音设施提出的建设性建议。您的意见非常宝贵，我们一定会认真考虑，持续提升宾客的舒适度和私密性。我们期待您再次光临雅加达 Cozmo 奥克伍德豪景酒店。此致，奥克伍德管理层

酒店回复: Dear Valued Guest, Thank you for the Outstanding rating! We’re thrilled to hear you enjoyed our service and the birthday surprise prepared by our team. It’s always our pleasure to make special moments even more memorable. We look forward to welcoming you back at Oakwood Premier Cozmo Jakarta. Sincerely, Oakwood Management

酒店回复: Dear Valued Guest, Thank you for sharing your feedback. We would like to clarify that bottled water has been replaced with an in-room water dispenser, offering fresh drinking water at any time, which many of our guests find more convenient and environmentally friendly. We also sincerely apologize for the confusion with the front desk phone number. Clear in-room communication is essential, and your comments highlight an area where we need to improve. We will immediately review our room instructions and labeling to ensure they are intuitive and easy to follow for all guests. We’re equally sorry that the buffet did not meet your expectations. Guest feedback is invaluable in helping us refine our offerings, and we will share your comments with our culinary team to evaluate how we can enhance both variety and overall experience. We regret that we fell short during your stay. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Oakwood Management

酒店回复: 尊敬的宾客，感谢您对雅加达 Cozmo 奥克伍德豪景酒店公寓的好评。感谢您抽出时间就我们的早餐和位置提供反馈。我们理解您第一次入住可能会有点困惑，找不到入口。不过，我们设有前后两个入口。后门靠近奥克伍德商场（零售区），正门（主入口）与描述一致。期待您的再次光临！此致，奥克伍德管理层

酒店回复: 尊敬的宾客，感谢您对雅加达科兹莫奥克伍德豪景酒店的好评。感谢您抽出时间提供反馈。我们很高兴您在这里度过了愉快的时光，很高兴得知自助早餐、用餐体验和健身设施也符合您的期望。期待您再次光临奥克伍德。此致，奥克伍德管理层

酒店回复: 尊敬的宾客，感谢您的好评。感谢您抽出时间提供反馈。我们很高兴您喜欢我们优越的地理位置、完善的设施、丰富的早餐选择以及客房内的便利设施，尤其是饮水机。对于您在使用Toto卫浴洁身器时遇到的不便，我们深感抱歉。对于您在安排网约车时遇到的不便，我们深表歉意。如果您使用网约车，我们建议您在大堂入口处留言。我们期待您再次光临雅加达科兹莫奥克伍德豪景酒店。此致，奥克伍德管理层

酒店回复: Dear Valued Guest, Thank you for the excellent rating! We are delighted to hear that you enjoyed your stay in our spacious, clean with a good view of our One Bedroom Executive King Apartment also it is a great to know that our location added a convenience to your stay. We appreciate your kind mention of the breakfast and your recommendation of the porridge with chicken and scrambled eggs was to be your favourite. We thank you for the review and we look forward to welcoming you back at Oakwood Premier Cozmo Jakarta. Sincerely, Oakwood Management

酒店回复: Dear Valued Guest, Thank you for your excellent rating and for sharing your experiences at Oakwood Premier Cozmo Jakarta. We are glad you enjoyed your stay and we look forward to welcoming you back at Oakwood. Sincerely, Oakwood Management