酒店回复: Thank you very much for your continued patronage of Mitsui Garden Hotel Ginza Premier.We sincerely appreciate you taking the time out of your busy schedule to share your impressions of your recent stay.The views from our upper floors are one of the features we are especially proud to offer our guests.We are truly grateful for your generous compliments regarding the staff who assisted you during your stay.We will continue our efforts to enhance our services so that all guests may enjoy a safe, comfortable, and truly memorable stay with us.We sincerely hope for your continued patronage.All of our staff look forward to welcoming you back again in the near future.Mitsui Garden Hotel Ginza PREMIER　Front Office Manager

酒店回复: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier and for taking the time to share your kind review.We are delighted to hear that you enjoyed our convenient location for shopping in Ginza, as well as the views of Tokyo Tower from our lobby and lounge area. We also truly appreciate you sharing your photos of the night view.While some of our guest rooms do offer views of Tokyo Tower, we apologize that the triple room you booked on this occasion did not have that specific view. Nevertheless, we are greatly encouraged by your comment that you were satisfied with the night scenery from the 21st floor.Furthermore, it is a great honor to know that you were pleased with our breakfast.Our entire staff will continue to strive to provide all our guests with a memorable stay. We look forward to welcoming you back to our hotel whenever your travels bring you to Ginza again.Mitsui Garden Hotel Ginza PREMIER Front Office Manager

酒店回复: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier and for sharing your detailed feedback regarding the surrounding area.We are delighted to read that you highly valued the access from Shimbashi Station and the Ginza area, as well as the convenience of the neighborhood.Furthermore, your specific information regarding transportation to the airports and various sightseeing spots will be extremely helpful for guests considering a stay with us in the future.Our entire staff will continue to strive to provide a comfortable and convenient stay for all our guests.We look forward to welcoming you back to our hotel the next time you visit Tokyo.Mitsui Garden Hotel Ginza PREMIER　Front Office Manager

酒店回复: Thank you very much for sharing your feedback with us.We were delighted to read that you enjoyed our location, the convenient access to transportation, our modern facilities, and the night views of Ginza. It is also a great encouragement to our entire team to hear your kind words regarding the cleanliness of the hotel.On the other hand, we apologize that the room size did not meet your expectations. We understand that many of our guests look for more spacious accommodations, and we will take your valuable feedback into account for future improvements.We hope you will choose to stay with us again the next time you visit Ginza.Our entire staff looks forward to welcoming you back.Mitsui Garden Hotel Ginza PREMIER Front Office Manager

酒店回复: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We are delighted to read your kind words regarding your satisfaction with the size of the room. On the other hand, we take your feedback seriously regarding the areas where we did not meet your expectations compared to international hotels, and we will use it as a reference for future service improvements. It is a great encouragement to our staff to hear that you would like to choose our hotel again on your next visit to Tokyo. We will continue to strive to be a hotel where all our guests can enjoy a comfortable stay.Mitsui Garden Hotel Ginza PREMIER Front Office Manager

酒店回复: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We sincerely appreciate you taking the time to share your feedback despite your busy schedule. However, we deeply apologize for the inconvenience caused by the room size and Wi-Fi environment. We are committed every day to ensuring our guests have a comfortable stay. All our staff look forward to welcoming you again.Mitsui Garden Hotel Ginza PREMIER Front Office Manager

酒店回复: Thank you very much for staying at our hotel and for taking the time to share your feedback.We sincerely apologize that the variety of our breakfast, the room size, and the dimensions of the washbasin did not meet your expectations. We take your valuable comments seriously and will strive to make improvements in the future.On the other hand, we were delighted to read that you enjoyed the view of Tokyo Tower and the complimentary drinks in the refrigerator.We will continue to work hard to become a hotel where our guests can enjoy an even more comfortable stay.Should you have the opportunity to visit us again, we will do our utmost to provide you with an even better experience.Mitsui Garden Hotel Ginza PREMIER　Front Office Manager

酒店回复: Thank you very much for choosing to stay at Mitsui Garden Hotel Ginza Premier.However, we sincerely apologize that the conduct of our staff on this occasion caused you to feel discomfort.Regarding the matter you pointed out, we conducted interviews with the relevant staff members, but we were unable to confirm any facts indicating that discriminatory treatment was directed at a specific guest.Our hotel is committed to providing equal and courteous service to all our guests, regardless of race or nationality.Furthermore, regarding our baggage delivery service, we provide information to all guests based on the same standards.Nevertheless, the fact that you felt this way is itself a problem, and we take it seriously and will strive to make improvements.We will further reinforce our staff training to ensure that similar misunderstandings or feelings of discomfort do not occur in the future.We sincerely hope we can continue to enjoy your patronage.Mitsui Garden Hotel Ginza PREMIER front office manager