酒店回复: Dear Chrisxianglvxing, -- Greetings! Thank you for taking the time to share your detailed feedback about your recent stay with us. -- We are thrilled you liked the exquisite design of our boutique hotel and found our location proximity to many eateries and Jalan Besar MRT station convenient and ideal for your holiday in our city-state. -- We sincerely apologize for the issues you encountered during your stay, particularly with the air conditioner in the room and the luggage storage deposit. We understand how these can impact your comfort and overall experience. We will share your feedback with the relevant people so they can review improvements when refurbishment plans for our rooms are being considered. Additionally, we will review our policies to better accommodate our guests in the future. -- Thank you for sharing your feedback on the amenities in our rooms. As part of our commitment to sustainability and Singapore’s Green Plan 2030, we have revised our current practices. We no longer provide single use amenities or bottled water in our rooms. Instead, there is a kettle in every room and guests can refill with filtered water at our Level 2 lobby. For any additional amenities, our guests can either approach or contact our Guest Service team for the items. We appreciate your understanding as we work towards being more sustainable. -- Once again, thank you for your feedback. We'll use it to make improvements and provide a better experience for our future guests. -- It has truly been our great pleasure and privilege to have been of service to you and we sincerely look forward to welcoming you back in the future for an improved stay. -- Kind regards, -- The management of Wanderlust by The Unlimited Collection

酒店回复: Dear EllaChris,Thank you for taking the time to share your candid feedback regarding your recent stay at Wanderlust by The Unlimited Collection.We are truly sorry to hear that your experience fell far below your expectations, and we sincerely apologise for the many aspects of your stay that caused you disappointment and frustration. Your comments regarding the condition of the room, including the cleanliness of the windows, lack of curtains, unpleasant odour, and the view are deeply concerning to us. This is certainly not the standard of quality and comfort we strive to provide to our guests.We also regret the challenges you faced with the cancellation policy and the lack of flexibility and support from our front desk team during your arrival. We understand how distressing this must have been, especially after making your concerns known in advance. Your experience does not reflect the service excellence we aim to deliver.Please be assured that your feedback has been escalated to our management team. We are committed to addressing these issues thoroughly to prevent such occurrences in the future.We would appreciate the opportunity to discuss your stay in more detail and explore how we might make amends for your unsatisfactory experience. Please feel free to contact us directly at your convenience.Once again, we apologise for the inconvenience you endured, and we thank you for bringing these matters to our attention.With sincere regards,The Wanderlust Team

酒店回复: Dear baoyukele,Greetings from Wanderlust by The Unlimited Collection.Thank you for staying with us and for sharing such a wonderful review. We are thrilled to hear that you and your lovely partner had a perfect 4-night experience staying with us and that our team, particularly Paru from Guest Services, went above and beyond to assist you in recovering your computer. Her dedication and commitment to helping our guests is truly commendable, and your kind words will be shared with her as encouragement.We are also pleased that you found the 2nd level room spotless and appreciated the convenience of the nearby ice machine and laundry facilities. Your feedback reinforces our efforts to provide attentive service and a comfortable stay for every guest.It was our pleasure to host you and your lovely partner at our boutique hotel, and we look forward to welcoming both of you back for another exceptional experience.We are at your service and we wish you and your lovely partner well. Kind regards,The Wanderlust Team

酒店回复: Dear Valued Guest,Warm greetings from Wanderlust by The Unlimited Collection.Thank you for taking the time to share your thoughtful feedback following your recent stay with us. We are pleased to know that you enjoyed a cozy and clean stay and appreciated our convenient location near Little India, as well as the availability of kitchen facilities in your room.At the same time, we acknowledge your comments regarding the room lighting and the steepness of the stairs. Your feedback is important to us, and we appreciate you bringing these observations to our attention as we continuously look for ways to enhance comfort and accessibility for our guests.We truly value your balanced feedback and are glad to know that, overall, your stay was a pleasant one. We hope to have the opportunity to welcome you back to Wanderlust by The Unlimited Collection for another enjoyable and memorable experience.Warm regards,The Wanderlust Team

酒店回复: Dear wfmss,Greetings! Thank you very much for your perfect rating and for sharing your experience at Wanderlust by The Unlimited Collection.We are delighted to hear that you enjoyed your stay in our Junior Studio Loft room and appreciated its unique layout, thoughtful design, and well-equipped amenities. Your detailed review, along with the amazing photos you uploaded, truly brings your stay to life and will undoubtedly be very helpful to future guests considering a visit to Singapore.It is wonderful to know that you found our location convenient, with easy access to both Jalan Besar and Bugis MRT stations, making travel around the city and to the airport seamless. We are also pleased that you enjoyed the peaceful atmosphere of our hotel despite its vibrant surroundings, and that our facilities met your expectations.Thank you once again for your generous feedback and for choosing to stay with us. We look forward to welcoming you back on your next visit to Singapore.We are at your service, and we wish you well. Kind regards,The Wanderlust Team

酒店回复: Dear Linouni,Greetings from Wanderlust by The Unlimited Collection! Thank you very much for your perfect rating and for sharing your experience at our boutique hotel.We are delighted to know that you appreciated our convenient location near Little India and the MRT station. It is also heartening to hear your kind words about our front desk team, especially the lady who assisted you. Your compliments will certainly be shared with her as they will mean a great deal.We appreciate your feedback regarding the in-room amenities. As part of our sustainability efforts, some items are available upon request and we are always happy to provide them whenever needed.Thank you once again for your support. We hope to have the pleasure of welcoming you back soon.We are at your service and we wish you well. Kind regards,The Wanderlust Team

酒店回复: 尊敬的宾客：-- 感谢您在近期入住 Wanderlust by The Unlimited Collection 酒店后分享您的反馈。-- 我们很高兴听到您对我们毗邻捷运站的便利位置表示赞赏，这也是我们宾客在探索这座城市时经常发现的众多便利之处之一。-- 然而，我们很遗憾地了解到您发现酒店的设施有所欠缺。对于由此造成的任何不适，请接受我们最诚挚的歉意。虽然我们致力于支持可持续发展，但我们深知舒适度不容妥协。-- 您关于仅提供一套枕头和毛巾的反馈非常重要，因为我们在坚持可持续发展目标的同时，始终致力于满足所有宾客的期望。-- 再次感谢您的宝贵意见。我们希望未来有机会再次欢迎您光临，享受更加舒适便捷的住宿体验。-- 此致， Wanderlust 团队

酒店回复: 尊敬的客人：-- 非常感谢您在近期入住 Wanderlust by The Unlimited Collection 酒店后抽出时间分享您的反馈。-- 我们很高兴得知您觉得酒店干净整洁，员工热情友好且服务周到。确保每位客人都感到舒适并得到周到的服务是我们的首要任务，我们很高兴我们的团队能够及时满足您对额外毛巾和拖鞋的要求。-- 我们也非常感谢您关于交通便利性的评价。虽然我们酒店地理位置优越，靠近新加坡许多热门旅游景点，但我们理解，实际交通便利程度可能会因出行偏好和交通需求而异。您的反馈非常宝贵，将有助于我们更好地向未来的客人提供交通选择。-- 再次感谢您的周到评价。我们希望您下次来新加坡时能再次光临 Wanderlust by The Unlimited Collection。—— 诚挚的问候—— Wanderlust 团队

酒店回复: 尊敬的 Ndlicious：-- 感谢您选择入住 Wanderlust by The Unlimited Collection，并与我们分享您的入住体验。-- 我们很高兴得知您首次入住体验愉快。很高兴您喜欢干净舒适的阁楼，尤其欣慰的是，我们的前台团队热情友好的服务给您留下了深刻的印象。-- 我们非常感谢您的好评，并将与我们的团队分享，以鼓励我们继续为所有宾客提供卓越的服务。-- 我们期待再次欢迎您入住，享受舒适难忘的住宿体验。如果您以后有任何预订或特殊要求，请随时与我们联系。-- 此致，-- Wanderlust 团队

酒店回复: Dear Jiejie,--Warm greetings from The Wanderlust by The Unlimited Collection!--Thank you for choosing to stay with us on such a spontaneous and exciting occasion. We hope you had an amazing time at the Lady Gaga concert!--We’re delighted to hear that you enjoyed the clean environment and the quality of our service. Your kind mention of our night duty team member, especially the “little boy with glasses,” truly made our day — we’ll be sure to pass along your compliments to him!--It was a pleasure having you with us, and we look forward to welcoming you back for your next city escape or concert adventure.--Warm regards,--The Wanderlust Team