酒店回复: Dear Suluobo,Greetings from Somerset Bencoolen Singapore.Thank you very much for your wonderful review and for choosing to stay with us. We are truly delighted to learn that you had such a fantastic experience and enjoyed the comfort and spaciousness of our serviced residence. It is a pleasure to know that our well-maintained facilities, including the rooftop pool, as well as our convenient location near the MRT station and various dining options, enhanced your stay. It brings us much joy to learn you will return to stay with us, and we will do all possible to be deserving of your valued support and trust.All of us sincerely thank you for giving us the great privilege and pleasure to have been of service to you, and we earnestly look forward to welcoming you back. We are at your service, and we wish you well. Kind regards,The management of Somerset Bencoolen Singapore

酒店回复: Dear Valued Guest,Greetings from Somerset Bencoolen Singapore.Thank you for your wonderful review and for sharing your experience staying with your lovely family. We are delighted to know that you appreciated the generous apartment size, excellent location, and overall value, as well as the layout of the One-Bedroom Deluxe apartment. It is especially pleasing to hear that the storage space was a pleasant surprise and that the rooftop swimming pool brought joy to your children.At the same time, we sincerely apologise for the inconvenience caused by the leak in the bathroom ceiling. This is certainly not the experience we wish to provide, and your feedback has been shared with the relevant team for review and rectification.We truly appreciate your recommendation and look forward to welcoming you and your lovely family back for another comfortable and enjoyable stay in the future.We are at your service, and we wish all of you well.Kind regards,The management of Somerset Bencoolen Singapore

酒店回复: Dear Nora, Greetings from Somerset Bencoolen Singapore.Thank you very much for taking the time to share your feedback following your recent stay with us. We are grateful for your positive comments regarding our convenient location and the assistance provided by our Guest Service team.At the same time, we are sorry for any disappointment caused by the condition of the sofa, bed and bathroom. Your observations are important to us, and we will share your feedback with the relevant parties so they can review and consider improvements as part of our ongoing efforts to enhance the overall guest experience.Regarding your feedback about the availability of mineral water, please be advised that in our go-green efforts and in achieving our sustainability goals as responsible lodging operators, we do not provide bottled mineral water for our guests due to the tremendous amount of plastic or paper waste generated by the industry daily. However, we have placed a water dispenser with filtering and heating functions in every apartment for our guests' convenience. We seek your kind understanding in this matter.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for a more seamless and comfortable stay in the future.We are at your service and we wish you well. Kind regards,The management of Somerset Bencoolen Singapore

酒店回复: Dear A Pi,Thank you very much for choosing to stay at Somerset Bencoolen Singapore and for taking the time to share such detailed and thoughtful feedback.We are delighted to hear that you found our location extremely convenient, especially with the proximity to Exit A of Bencoolen subway station. It is also wonderful to know that the in-room power outlets, USB ports, and fully equipped kitchen enhanced the comfort and practicality of your stay. Our team is equally pleased that the cleanliness of the residence met your expectations.Your comment regarding the sealed windows is truly appreciated. We are glad that our team was able to assist in opening them upon request, and we remain committed to ensuring that every guest enjoys a comfortable and personalised experience.Thank you once again for your kind feedback and for staying with us. We look forward to welcoming you back to Somerset Bencoolen Singapore for another pleasant and memorable stay.Warm regards,The management of Somerset Bencoolen Singapore

酒店回复: Dear Valued Guest, Greetings from Somerset Bencoolen Singapore. Thank you for staying with us with your lovely parents and for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed the spaciousness and amenities of our two-bedroom Deluxe apartment, and that the convenience of our location, nearby restaurants, shopping, and easy access to Bencoolen MRT station contributed positively to your stay.We also appreciate your kind words regarding our front desk assistance and are pleased that our team could help with your adapter. Your feedback on cleanliness has been noted, and we sincerely apologise for any discomfort caused. Please be assured that we will continue to enhance our housekeeping standards to ensure an even better experience for our guests.It was our pleasure to host you and your lovely parents at our serviced residence, and we look forward to welcoming all of you back on a future visit.We are at your service, and we wish your lovely parents and you well. Kind regards,The management of Somerset Bencoolen Singapore

酒店回复: Dear Valued Guest,Greetings from Somerset Bencoolen Singapore.We are delighted to learn that you had a pleasant stay with us and enjoyed the comfort and convenience of our two-bedroom Premier apartment. It brings us much joy to know that you found the apartment clean, spacious and well-equipped, as we continuously strive to provide a comfortable and homely environment for all our guests.We are also pleased that our central location in the Civic District added to the convenience of your stay, with easy access to public transport, parking and nearby attractions. Your kind compliments for our team’s warm and friendly service are truly appreciated, as they remain committed to creating memorable stays for every guest.All of us sincerely thank you for sharing your positive experience, and we look forward to welcoming you back for another enjoyable stay in the near future.We are at your service and we wish you well. Kind regards,The management of Somerset Bencoolen Singapore

酒店回复: Dear Apple0606,--Thank you for taking the time to share your recent experience at Somerset Bencoolen Singapore.--We are glad to hear that you found the size of the room comfortable and appreciated our convenient location, especially with nearby landmarks such as the National Museum of Singapore, Fort Canning Park, and the Bencoolen MRT Station.--However, we are truly sorry to learn that the cleanliness of the apartment and the quality of housekeeping services did not meet your expectations. Please accept our sincere apologies for any discomfort this caused. What you described is not reflective of the standards we aim to uphold, and we take your comments seriously.--Your feedback regarding the condition of the bed linens and the lack of thorough cleaning has been shared directly with our housekeeping team for immediate attention and improvement. –We understand how important hygiene is in creating a pleasant and restful stay, and we are reviewing our processes to ensure that proper daily servicing is consistently carried out.--We also regret that the appearance of the apartment did not match your expectations based on the photos. Transparency and trust are very important to us, and we will review our listings to ensure they accurately reflect the guest experience.--Thank you once again for bringing these matters to our attention. We truly value your feedback, and we hope to have the opportunity to welcome you again in the future, so we may provide you with the high standard of comfort and service that you deserve.--Warm regards,--Somerset Bencoolen Singapore

酒店回复: Dear Valued Guest,Greetings from Somerset Bencoolen Singapore.Thank you very much for taking the time to share your feedback following your recent stay with us. We are pleased to know that you appreciated our convenient location with proximity to many eateries, amenities and various public transport options, as well as the spacious layout of your apartment.We sincerely apologise if the level of service you experienced did not fully meet your expectations. Please allow us to share that we have Mandarin speaking colleagues in our Guest Service team, although they may have been on their rostered days off during your stay. However, should our guests require assistance in Mandarin, our Mandarin speaking colleagues from other departments will always be most glad to assist. We truly value your comments, as they help us improve the standard of service delivered to all guests.Please also allow us to explain that in our Go Green efforts which are in line with the Singapore Green Plan 2030 and our commitment to achieving sustainability goals as responsible lodging operators, we no longer provide bottles of mineral water. The hospitality industry generates a tremendous amount of plastic and paper waste daily, and we are dedicated to doing our part to reduce this impact. Hence, each apartment is equipped with a water dispenser with filtering function for the convenience of our guests. We sincerely seek your kind understanding in this matter.We have also noted your feedback regarding the slippers and the bathroom drainage. Your observations have been shared with the relevant teams so that they may review and address these areas promptly.Thank you once again for your valued feedback. We hope to have the opportunity to welcome you back for a more seamless experience in the future.Kind regards,The management of Somerset Bencoolen Singapore

酒店回复: 尊敬的 MinhNguyen43， 您好！ 感谢您选择入住新加坡盛捷明古连服务公寓并抽出时间分享您的反馈。 我们非常重视您对盛捷品牌的持续支持，很遗憾得知您最近的体验​​未能达到您的期望。对于您在入住期间遇到的不足之处，包括公寓状况以及您与我们员工的互动，我们深表歉意。 请放心，我们会将您的反馈与相关部门分享，以便我们审查公寓的状况和服务标准并考虑改进。 我们很高兴您认为公寓的大小和中心位置便利，适合您的出行需求。我们希望未来有机会再次欢迎您，并为您提供更舒适、更愉悦的体验。 我们竭诚为您服务，祝您一切顺利。 此致， 新加坡盛捷明古连服务公寓管理层

酒店回复: Dear Niyouxiaoyuganma,Warmest greetings from Somerset Bencoolen Singapore.Thank you very much for taking the time to share your wonderful feedback regarding your recent stay with us. We are truly delighted to know that you enjoyed your apartment, appreciated its spaciousness and cleanliness, and found our location to be exceptionally convenient for getting around the city. It is also gratifying to learn that you found your stay to be of great value.We sincerely appreciate your lighthearted comment regarding the availability of Chinese-speaking associates at the front desk. While we are pleased that communication was not a challenge during your stay, we understand the importance of offering multilingual support to enhance our guests’ comfort and convenience. Thank you once again for your kind review and for choosing to stay with us. It was our pleasure to host you, and we very much look forward to welcoming you back for another enjoyable stay in the near future.Warm regards,The management of Somerset Bencoolen Singapore