酒店回复: Dear valued guest,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are pleased to know that you were satisfied with your stay and found our hygiene standards to be good and the facilities complete and convenient. It is also great to hear that you enjoyed the surrounding environment with easy access to restaurants and convenience stores.We appreciate your comments regarding our service and front desk communication. Your feedback is valuable to us, and we will continue to work on improving our service to better meet the needs of all our guests.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back again in the near future.Warm regards,Ning SutinanOperations Manager

酒店回复: Dear Pinzaidengfeng,Greetings from Holiday Inn Express Singapore Serangoon!Thank you for taking the time to leave a review. We’re delighted to know you had a pleasant stay, enjoyed the cleanliness of your room, and appreciated the freshness and quality of our breakfast.We also appreciate your feedback regarding noise from the main road side and the workshop area. We regret the disturbance this caused and will review your comments with our team as we continue to look at ways to enhance guest comfort.We truly value your feedback and look forward to welcoming you back again soon.Warm regards,MaranAssistant Rooms Division Manager

酒店回复: Dear valued guest,Thank you for taking the time to share with us your valuable experience at Holiday Inn Express Singapore Serangoon! We’re delighted to hear that you found the hotel new and very clean. Your positive feedback is greatly appreciated and has been shared with our team as encouragement to continue maintaining high standards.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warm regards,Ning SutinanOperations Manager

酒店回复: Dear Valued Guest,Greetings from Holiday Inn Express Singapore Serangoon.Thank you for your kind feedback and for rating your stay with us. We’re delighted to hear that you found the service very good.Your support is truly appreciated, and we look forward to welcoming you back again for another pleasant stay in the future.Warm regards,MaranAssistant Rooms Division Manager

酒店回复: Dear Guest User,Greetings from Holiday Inn Express Singapore Serangoon!Thank you for taking the time to share such a detailed review of your stay. We’re delighted to know that our location, facilities, and services exceeded your expectations and met your needs as a business traveler. It’s wonderful to hear that you found our proximity to MRT stations and key business districts convenient, and that the nearby amenities added to the ease of your trip.We’re also pleased that you appreciated the design and practicality of our rooms, along with features such as wireless charging, stable Wi-Fi, and our 24-hour facilities that support both rest and productivity. Your recognition of our breakfast offering, multilingual front desk support, and additional amenities such as self-service laundry and luggage storage is greatly appreciated, and we’re glad these contributed to a smooth and hassle-free stay.We truly value your recommendation and look forward to welcoming you back again soon, whether for business or leisure.Warm regards,MaranAssistant Rooms Division Manager

酒店回复: Dear Guest,Greetings from Holiday Inn Express Singapore Serangoon.Thank you for taking the time to share your feedback. We are sorry to learn that your stay did not meet your expectations.With regard to room size, our Standard rooms measure approximately 19 square meters, inclusive of the bathroom area. The layout is designed to maximise functionality within the space. We understand that room configuration and personal expectations can influence how spacious a room feels, especially with twin bedding, and we regret that the layout did not feel comfortable for you.We would also like to clarify that the images displayed on our official channels reflect the actual room categories available at the property. That said, we acknowledge that perspective and photography angles can sometimes create different impressions.Regarding breakfast, as a select-service hotel, our dining area and offering follow a simplified concept focused on convenience and essential variety. We regret that it did not meet your expectations.We are especially sorry that your overall experience was disappointing. Guest satisfaction is very important to us, and we regret that we were unable to deliver the experience you had hoped for.Thank you again for your candid feedback.Warm regards,MaranAssistant Rooms Division Manager

酒店回复: Dear Guest,Thank you for taking the time to share your detailed feedback with us. We appreciate your comments regarding cleanliness and service, and we’re glad these aspects met your expectations.We understand your concerns about the room size and desk space. Our rooms are designed to be compact and efficient, focusing on comfort and functionality, which is consistent across our room categories. While this may feel limiting when traveling with larger luggage, we strive to ensure the space remains well-organized and comfortable for a pleasant stay.Your feedback is valuable to us, and we will certainly take it into consideration as we continue to review our guest experience. We hope to have the opportunity to welcome you back again in the future.Warm regards,MaranAssistant Rooms Division Manager