酒店回复: Dear Valued Guest,Greetings from Ascott Raffles Place Singapore.Thank you for staying with us and for sharing your kind review. We are delighted to know that you found our location convenient and enjoyed the surrounding environment, with easy access to tourist attractions and the MRT station.We are also pleased that you found the facilities clean and that your stay offered good value. Your feedback is greatly appreciated and motivates us to continue providing a comfortable and welcoming experience for all our guests.All of us sincerely thank you for giving us the great pleasure and privilege to have been of service to you and we truly look forward to welcoming you back.We are at your service, and we wish you well.Kind regards,The management of Ascott Raffles Place Singapore

酒店回复: Dear Valued Guest,Greetings from Ascott Raffles Place Singapore.Thank you for taking the time to share your detailed feedback following your stay with us at our serviced residence. We sincerely appreciate your candid comments, and we are grateful for the opportunity to understand your experience in greater depth.Please accept our sincere apologies for the unfriendly impression during check-in and for the discomfort caused by the communication challenges you encountered. We are truly sorry to learn that our team’s manner and speaking pace made you feel unapproachable and unsupported. This is certainly not reflective of the warm, patient, and respectful service we strive to provide, especially to guests who may require additional clarity or assistance.We are also very concerned to learn about the clothes that were accidentally left behind in your suite and that you were not informed while your luggage was stored with us. We regret the disappointment and distress this has caused. We would like to invite you to write to us directly with details of your stay, including your reservation name, stay dates, and a description of the items left behind, so that we may investigate this matter thoroughly and update you accordingly. Please be assured that we will look into this with care and seriousness.At the same time, we appreciate your positive remarks regarding the cleanliness, excellent location, and satisfactory room facilities. While we are encouraged that our hardware and surroundings met your expectations, we take your comments about the lack of human touch and service awareness very seriously. Your feedback will be shared with our management and team for review, retraining, and improvement, as service excellence is a core value of our serviced residence.Thank you once again for your valuable feedback. We hope you will allow us the opportunity to restore your confidence in us in the future.Kind regards,The management of Ascott Raffles Place Singapore

酒店回复: Dear Valued Guest,--Thank you very much for taking the time to share such a detailed review of your recent stay at Ascott Raffles Place Singapore. –We are truly grateful for your thoughtful comments, as they help us better understand both the strengths of our property and the areas where we can improve.--We are pleased to hear that you enjoyed the convenience of our central location and that you were able to take in views of Marina Bay and the National Day stage from your apartment. –It is also heartening to know that you found the in-room facilities, such as the dishwasher, washing machine, and drying rack, helpful and functional during your stay. Your description of your experience at Lau Pa Sat also paints a vivid picture of the vibrant local dining scene, and we are glad you had the opportunity to enjoy it fully.--We are especially appreciative of your kind words about our housekeeping team member, whose welcoming attitude left a positive impression. We have shared your compliments with her and the rest of the team. –We also take note of your comment regarding the front desk’s language limitations and the doorman’s role. We will continue working on staff training to ensure clarity in responsibilities and a consistently helpful experience for every guest.--Regarding your experience at breakfast, we sincerely apologise for the misunderstanding and any discomfort it may have caused. We appreciate your patience in clarifying the situation. We have also noted your feedback about the menu variety and the preparation of the omelette, which we will share with our culinary team for improvement.--We are concerned to learn about your experience with the water dispenser on the 19th floor. The presence of an unusual scent in the water is not acceptable, and we sincerely apologise for any worry this may have caused you and your child. --Please rest assured that your feedback is being taken seriously. While we are glad that you had an overall pleasant stay, we truly value your observations and are committed to making the necessary improvements. --We hope to have the pleasure of welcoming you and your lovely family back to Ascott Raffles Place Singapore in the future, where we will strive to offer an even more seamless and enjoyable experience.--Kind regards,The management of Ascott Raffles Place Singapore

酒店回复: 尊敬的宾客 新加坡雅诗阁莱佛士坊服务公寓向您致以问候 非常感谢您近期入住后抽出时间分享您的评价。我们很高兴得知您赞赏我们优越的地理位置，方便前往众多餐厅、热门旅游景点和便捷的公共交通选择，包括距离公寓仅几步之遥的莱佛士坊地铁站。 很高兴得知您拥有满意的入住体验，并且服务式公寓的理念符合您的期望。在新加坡雅诗阁莱佛士坊服务公寓，我们的团队致力于为所有宾客提供舒适愉悦的入住体验，我们很高兴能够满足您的需求。 我们非常感谢您的好评和宝贵的反馈。如果您在规划未来住宿方面需要任何帮助，请随时与我们联系。我们期待很快再次欢迎您再次入住，享受难忘的体验。 我们竭诚为您服务，祝您一切顺利。 此致， 新加坡雅诗阁莱佛士坊服务公寓管理层

酒店回复: Dear Valued Guest,Greetings from Ascott Raffles Place Singapore.Thank you for taking the time to share your detailed feedback following your stay with us. We are delighted to know that you had an excellent experience and that our team made a positive impression. Special recognition for our front desk colleagues is truly appreciated, and we will be sure to share your kind words with them. Our team takes great pride in providing attentive, professional, and personalized service, and it is extremely rewarding to hear that your needs were promptly met throughout your stay.We are also pleased that you found our facilities, including the gym and high-speed Wi-Fi, to be of a high standard and that they enhanced your experience for both work and leisure. It is wonderful to hear that you felt our serviced residence provided great value in terms of location, comfort, and service.Thank you once again for your generous feedback and recommendation. We look forward to welcoming you back to Ascott Raffles Place Singapore on your next visit and providing another memorable stay.We are at your service, and we wish you well.Kind regards,The management of Ascott Raffles Place Singapor

酒店回复: Dear David,--Thank you very much for taking the time to share your kind review following your recent stay at Ascott Raffles Place Singapore.--We are truly pleased to hear that you had an enjoyable experience with us. It is wonderful to know that our central location, just steps from Raffles Place Mass Rapid Transit station and within walking distance of Merlion Park, added convenience to your stay.--We also appreciate your kind comments about our team’s polite service, as well as your satisfaction with the spaciousness and comfort of your room. We are glad that the generously sized shower area and bathtub contributed to your overall experience, and that you found your stay to be of great value.--Your positive feedback means a great deal to us, and it was our pleasure to host you. We look forward to welcoming you back to Ascott Raffles Place Singapore in the near future.--Warm regards,--The management team of Ascott Raffles Place Singapore

酒店回复: 亲爱的JUNI， 来自新加坡雅诗阁莱佛士坊服务公寓的问候。 非常感谢您分享您近期入住我们公寓的完美评价。我们很高兴得知您拥有美好的体验，并由衷感谢您的赞赏。 我们尤其感谢您对我们客房服务团队成员在毛巾艺术创作中展现的创造力给予的认可，并分享了这张照片。您的认可对我们团队成员意义重大，这无疑会鼓励他和他的同事们继续提供如此贴心周到的服务，为我们的住客带来难忘的入住体验。 我们很高兴您能入住我们公寓，并真诚期待您再次光临，享受愉快的住宿体验。 此致， 新加坡雅诗阁莱佛士坊服务公寓管理层

酒店回复: 亲爱的 Kresh，-- 您好！-- 非常感谢您周到的反馈，也感谢您选择入住新加坡雅诗阁莱佛士坊服务公寓。--- 我们非常高兴您和您的家人在我们宽敞且设施齐全的芬利森套房度过了一段美好的时光。--- 很高兴得知套房为如此特别的场合提供了完美的环境。我们很高兴您哥哥的未婚妻的30岁生日庆祝活动圆满成功，并且套房能够舒适地容纳您的宾客。--- 我们也感谢您就扬声器和空调提出的建设性反馈。请放心，我们正在改进这些方面，以确保您未来的入住体验更加顺畅。您的意见对我们非常宝贵，我们将继续努力提升我们的服务。--- 我们希望很快能再次欢迎您和您的家人再次光临，享受另一次难忘的入住体验。--- 我们竭诚为您服务，祝您一切顺利。 -- 诚挚的问候，-- 新加坡雅诗阁莱佛士坊服务公寓管理层

酒店回复: Dear jason_xiao,Thank you for choosing to stay with us at Ascott Raffles Place Singapore and for taking the time to share your feedback. We sincerely apologise for the inconvenience and dissatisfaction you experienced during your stay.We regret that our service did not meet your expectations, particularly regarding your request to change rooms in advance and the lack of Chinese language support. We understand how important it is to provide a seamless and accommodating experience for all our guests, and we are sorry that we fell short in this regard.Please be assured that we take your feedback seriously. We will review our procedures and training to ensure that our team can better assist guests with room changes and provide the promised Chinese language service. Your comments also highlight the need for us to ensure consistent and respectful service to all our guests, regardless of their background. We will address this with our team to improve our service standards.We appreciate your understanding and patience as we work to address these issues. Your comfort and satisfaction are our top priorities, and we are committed to providing a better experience for all our guests.Once again, we apologise for any inconvenience and disappointment caused and thank you for your valuable feedback. We hope to have the opportunity to welcome you back to Ascott Raffles Place Singapore in the future, providing you with a more enjoyable and seamless experience.We wish you well. Kind regards, The management of Ascott Raffles Place Singapore

酒店回复: Dear Valued Guest,--Thank you for choosing to stay at Ascott Raffles Place Singapore and for taking the time to share your feedback with us.--We sincerely regret to hear that your experience did not meet your expectations, and we truly apologise for the inconveniences you encountered during your stay. --Please allow us to express our deepest apologies for the condition of the room facilities, the lack of information provided at check-in regarding the water heater, and the layout of the room, which did not offer the comfort and practicality you had anticipated. These matters certainly do not reflect the standards we strive to maintain.--While we are pleased to know that our location was convenient for your needs, we fully understand that this alone was not enough to make your stay a satisfactory one. Your comments are extremely valuable to us, and please be assured that they have been shared with the relevant teams for immediate improvement.--We are genuinely sorry that we did not provide the experience you were expecting, especially after a recommendation from a friend. We hope to have the opportunity to regain your trust in the future and deliver the high level of service and comfort that Ascott is known for.--Thank you once again for your honest feedback.--Warm regards,The management of Ascott Raffles Place Singapore