酒店回复: Dear Jett,Thank you for sharing your feedback. We're truly sorry to hear about the surprise regarding the pet fee. We understand how frustrating it must have been to encounter an unexpected charge at check-in, especially one that significantly impacted your experience.While we do try to ensure our pet policy and associated fees are clearly communicated during the booking process, it's clear we missed the mark in your case. We’ll be revisiting how this information is displayed across platforms to help prevent similar situations in the future.If your travels bring you back our way, we’d love another opportunity to provide a smoother, more transparent stay.Best,David, GM.
酒店回复: Hi Tamara,Thanks so much for the lovely review! We're really glad you enjoyed the clean, peaceful vibe and that the fitness center hit the mark. While breakfast isn't bundled into all our rates, it’s great to hear it didn’t put a damper on your stay. Hope we get to welcome you again next time you're near the Domain!Best,David, GM.
5.0分
其他
原文
翻译提供方：Google
一切都非常棒，工作人员竭尽全力确保我们得到照顾。6 星，我们一定会再来的。
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酒店回复: Dear Roland,Wow—thank you for such a glowing review! We're absolutely thrilled to hear that everything about your stay felt exceptional, and that our team made a lasting impression with their care and dedication.Your kind words—and the unofficial 6 stars—mean the world to us. We can’t wait to welcome you back for another stay that’s just as memorable!Best,David, GM.
4.0分
商务出差
原文
翻译提供方：Google
乾淨且設備齐全。附近只有7-Eleven和星巴克，所以最好开车或者打Uber。
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酒店回复: Dear Masahiro,Thank you for your positive rating of your stay at Hilton Garden Inn Austin North-Near the Domain. We're delighted to hear you appreciated our well-maintained facilities and cleanliness, which are priorities for our team.We understand your comments about the surrounding area and transportation options. Our location near The Domain offers many amenities just a short distance away, and we agree that having access to a vehicle or rideshare service can enhance your exploration of everything Austin has to offer.We hope to welcome you back on your next visit to Austin, where we look forward to providing you with another comfortable and convenient stay.Best,David, GM.
位置很好，酒店比较新。套房很大。
干净、现代、安全！
干净、现代、安全。入住/退房手续便捷。电视支持Netflix和Disney+等。房间和浴室整体非常干净现代。我们从四楼可以看到Q2体育场的美景，您可以提出要求。酒店交通便利，可轻松前往停车场。附近有加油站和众多餐饮选择。对我们一家人来说，最重要的是，这里非常安全。
我觉得这种情况不常见，但我确实因为无钥匙设备故障无法进入房间，不得不暂时换房间，这说明工作人员对由此带来的不便很关心。虽然问题最终解决了，但还是麻烦了一个小时，实在让人不爽。工作人员对这个问题的关注度很高。
地理位置优越，靠近Domain区。步行可至Q2。车库提供自助停车。房间很棒。前台工作人员非常友好。早餐需要改进。早餐是付费的，可以选择自助餐或菜单。我们周六和周日都尝试了自助餐。所有食物都凉了，而且已经放了一段时间了。我们选择了菜单，点了煎饼和糖浆，直接从冰箱里拿出来的。服务员不太热情，也不太乐于助人。酒店很棒，但不要早餐。
步行即可到达Q2。双人特大床套房宽敞，床很舒服，枕头也很好。房间很安静。浴室设施齐全。唯一的问题是前台人手不足（办理入住时排了很长的队，只有一个人），而且好几个卫生间都坏了（前台附近和早餐区旁边的卫生间）。如果参加Q2的活动，我会再次入住。
新的停车费未公布，而且需要单独处理，金卡会员必须重新支付水费，而且没有将希尔顿的住宿积分计入。这家酒店不错，但去亚特兰大旅行的话，我会找另一家酒店。不应该出现斤斤计较的客人。
入住时意外被收取了150英镑的宠物费。这费用高得离谱。如果我在预订房间时就知道这一点就好了，否则我根本不会住在这里。
干净整洁，看起来很新
看起来很新。一切都很棒，安静又干净。健身中心非常棒。我不知道早餐不包含在房费里，不过没关系，我只是随便吃了点东西。
一切都非常棒，工作人员竭尽全力确保我们得到照顾。6 星，我们一定会再来的。
乾淨且設備齐全。附近只有7-Eleven和星巴克，所以最好开车或者打Uber。