It was nasty with bugs and they would not give me my money back because when I saw the room I refused to stay there
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酒店回复: Dear Brandon,We are very sorry to hear about your experience at Happy Stay Inn Madisonville I-69 By OYO. The cleanliness and pest issues you described are completely unacceptable and fall far below the standards we aim to provide our guests.Your feedback has been shared with our management team to ensure immediate corrective action is taken. We sincerely apologize for the distress and inconvenience you experienced and regret that we were unable to provide a satisfactory stay.Sincerely,KimHappy Stay Inn Madisonville I-69 By OYO Management
5.0分
其他
excellent clean room excellent customer service from Max and housekeeping my room request was honored safe place for senior women will be back
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酒店回复: Dear Guest,Thank you for sharing your experience with us. We are delighted to hear that you found the room to be clean and appreciated the excellent customer service provided by Max and our housekeeping team. It's wonderful to know that your room request was honored and that you felt safe during your stay. We are thrilled to hear that you plan to return, and we look forward to welcoming you back soon.Warm regards, Team OYO
1.0分
其他
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Worst place i have EVER stayed!! TV did not work, room keycard did not work, room was FILTHY, full of cockroaches, crickets, and other bugs (even in the dirty, grimy refrigerator), hot water took ten minutes to get warm, furniture was sparse and looked like it had been acquired from Goodwill, bathroom & shower were gross, etc., etc. If it had not been so late when we arrived and/or there had been other nearby options, we would have been out of there in a heartbeat! It was so bad that we took all our luggage back out to our vehicle so it would not get bug-infested during the night.
PLEASE DO NOT EVEN CONSIDER STAYING HERE!
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酒店回复: Dear Kenric,We sincerely apologize for the serious issues you encountered during your stay. Your feedback has been shared with management to ensure immediate improvements in cleanliness, maintenance, and service standards.Sincerely,EvaHappy Stay Inn Madisonville I-69 By OYO
1.0分
其他
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The ceiling was rotted it looks like it had a lot of water damage, it took the guy forever to come to the front desk to check us in. As we were leaving there was a giant spider on the inside of the door frame it was all around horrible
2.0分
情侣出游
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The bed was fantastic but that was really the only good thing about it besides being semi clean. I reserved a room a day before that was supposed to be on the bottom floor, when I arrived my room ended up being on the second floor, my tv didn't work, only volume and noise but no picture, my remote for the tv didn't work, I went to the office to tell them and he didn't believe my tv or remote didn't work and said to just get closer to the TV with the remote and that, that was the only room available. I'm pretty disappointed honestly considering I couldn't even watch tv. On top of that the toilet had a toilet paper roll floating in the water and dirty rags on the bedside table. There was no usable telephone in the room it was actually unplugged and inside a drawer of a dresser.
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酒店回复: Dear Warren,We apologize for the cleanliness and maintenance issues you experienced at Happy Stay Inn Madisonville I-69 By OYO. Your feedback is important and will help us improve our guest experience.Sincerely,LisaHappy Stay Inn Madisonville I-69 By OYO.
2.0分
其他
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Just wish it was little more newer ways like better bath stuff then what they had when people come in to stay. It makes it easy if the hotel does a little cute little shampoos, and the body wash and all that makes him feel like they’re doing good spending their money later.
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酒店回复: Dear Anthony,Thank you for sharing your feedback about your stay at Happy Stay Inn Madisonville I-69 By OYO. We appreciate your suggestion regarding the bath amenities, and we understand how those little touches can enhance the guest experience. We’re always looking for ways to improve and will take your comments into consideration.We hope to welcome you back for an even better stay in the future.Sincerely,JamesThe Happy Stay Inn Madisonville Team
2.0分
商务出差
The place was falling apart and dirty. Some of the staff was rude. Never again.
2.0分
商务出差
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Soaking wet floor.
The floor was soaking wet in both the bedroom area and the bathroom. The room was quite humid. The AC ran all night and did nothing to dry the floor.
2.0分
商务出差
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Nothing was unique about the property! It was old and musky smelling! No coffee pot, no Wi-Fi. I will never stay there again, of course you get what you pay for. we arrived 21/2 hrs early and had to pay an extra $20. to get checked in, even though the room was ready. First timew for that to happen. Usually if the room is ready early chgeck in is okay.
酒店位置对我来说非常方便，因为我正从一个公寓搬到另一个公寓。住在酒店让我能很顺利地在这两个地方之间过渡。
It was nasty with bugs and they would not give me my money back because when I saw the room I refused to stay there
excellent clean room excellent customer service from Max and housekeeping my room request was honored safe place for senior women will be back
Worst place i have EVER stayed!! TV did not work, room keycard did not work, room was FILTHY, full of cockroaches, crickets, and other bugs (even in the dirty, grimy refrigerator), hot water took ten minutes to get warm, furniture was sparse and looked like it had been acquired from Goodwill, bathroom & shower were gross, etc., etc. If it had not been so late when we arrived and/or there had been other nearby options, we would have been out of there in a heartbeat! It was so bad that we took all our luggage back out to our vehicle so it would not get bug-infested during the night.
PLEASE DO NOT EVEN CONSIDER STAYING HERE!
The ceiling was rotted it looks like it had a lot of water damage, it took the guy forever to come to the front desk to check us in. As we were leaving there was a giant spider on the inside of the door frame it was all around horrible
The bed was fantastic but that was really the only good thing about it besides being semi clean. I reserved a room a day before that was supposed to be on the bottom floor, when I arrived my room ended up being on the second floor, my tv didn't work, only volume and noise but no picture, my remote for the tv didn't work, I went to the office to tell them and he didn't believe my tv or remote didn't work and said to just get closer to the TV with the remote and that, that was the only room available. I'm pretty disappointed honestly considering I couldn't even watch tv. On top of that the toilet had a toilet paper roll floating in the water and dirty rags on the bedside table. There was no usable telephone in the room it was actually unplugged and inside a drawer of a dresser.
Just wish it was little more newer ways like better bath stuff then what they had when people come in to stay. It makes it easy if the hotel does a little cute little shampoos, and the body wash and all that makes him feel like they’re doing good spending their money later.
The place was falling apart and dirty. Some of the staff was rude. Never again.
Soaking wet floor.
The floor was soaking wet in both the bedroom area and the bathroom. The room was quite humid. The AC ran all night and did nothing to dry the floor.
Nothing was unique about the property! It was old and musky smelling! No coffee pot, no Wi-Fi. I will never stay there again, of course you get what you pay for. we arrived 21/2 hrs early and had to pay an extra $20. to get checked in, even though the room was ready. First timew for that to happen. Usually if the room is ready early chgeck in is okay.