酒店回复: Dear Valued Guest,Warmest greetings from Tanadewa Nusa Dua by Cross Collection.Thank you for taking the time to share your feedback. We are delighted to hear that you found the room spacious, comfortable, and of great value. At Tanadewa, we aim to create an environment where our guests can fully relax and feel at home, and we are pleased to know we succeeded in doing so during your stay.We look forward to welcoming you back in the future. Should you need anything during your next visit, please don’t hesitate to reach out.Warmest regards,Ika YuliariCluster Villa ManagerTanadewa Villas and Resorts by Cross Collection

酒店回复: Dear Valued Guest,Warm greetings from tanadewa Villas Nusa Dua by Cross Collection.Thank you very much for taking the time to share such a detailed review of your recent stay. We truly appreciate your honest feedback.We are pleased to know that you found your villa clean and well valued for the price paid. It is also encouraging to hear that, overall, you had a good stay and appreciated the unique duplex layout of your villa with the private pool and living area.At the same time, we sincerely appreciate your constructive comments regarding the hotel layout, steep access, breakfast selection, and overall facilities. Our property is designed as an intimate boutique villa complex, focusing on privacy and tranquility rather than large public facilities. However, we fully understand that this concept may not meet every guest’s expectations, especially for those seeking more extensive public amenities.Your feedback regarding the breakfast variety and portion options has been carefully noted and will be reviewed internally, as we continuously look for ways to improve our guest experience.Thank you once again for sharing your balanced and valuable insights. We truly hope to have the opportunity to welcome you back and provide an even more satisfying experience in the future.Warm regards,Ika YuliariCluster General Managertanadewa Villas & Resorts by Cross Collection

酒店回复: Dear Michael013,Warm greetings from tanadewa Villas Nusa Dua by Cross Collection.Thank you very much for taking the time to share such detailed feedback regarding your recent stay. While we are pleased to hear that you appreciated the beauty of the environment and the helpful service provided by our front desk team on your first day, we sincerely regret that several aspects of your experience did not meet your expectations.We would like to extend our sincere apologies for the discomfort caused by insects and wildlife around the open-air areas. As you rightly mentioned, our villas are set within a natural, tropical environment, and while this design offers a sense of serenity and connection to nature, we fully understand that it may not be ideal for all guests. Your comments have been shared with our pest-control and housekeeping teams so preventive measures can be further strengthened.We are particularly concerned to learn about your feedback regarding towel condition and breakfast quality. Please accept our apologies for this shortfall, as this is certainly not the standard we strive to uphold. Your comments have been taken seriously and will be addressed internally with the relevant departments to ensure improvements are made.We also regret your disappointment with the service you experienced on your second day, especially during check-out. While our procedures are in place to ensure accuracy and fairness for all guests, we apologize for the inconvenience and delay this caused and for how it made you feel. This feedback will be reviewed with our front office team to ensure service remains consistent, flexible where possible, and always delivered with courtesy.Thank you once again for sharing your honest experience. We truly value feedback such as yours, as it allows us to reflect and improve. While we regret that your stay was not entirely seamless, we appreciate the opportunity to learn from it and hope to provide a much better experience should you choose to stay with us again in the future.Warm regards,Ika YuliariCluster General Managertanadewa Villas & Resorts by Cross Collection

酒店回复: 尊敬的女士， 巴厘岛努沙杜瓦塔纳德瓦别墅（Cross Collection）向您致以最诚挚的问候。 非常感谢您亲切周到的评价！我们很高兴您在别墅拥有如此美好的体验。很高兴您不仅享受了宁静的氛围和放松的按摩，还享用了美味的餐点和漂浮下午茶——这是我们最喜欢的体验之一！ 我们每天都致力于为宾客提供卓越的服务，创造难忘的回忆，听到您的赞赏，我们倍感欣慰。 我们希望很快再次欢迎您再次入住，享受轻松惬意的住宿！ 此致， Ika Yuliari 别墅群经理 塔纳德瓦别墅及度假村（Cross Collection）

酒店回复: 亲爱的 Channarong， 来自 Tanadewa Villas Nusadua Bali by Cross Collection 的最热烈问候 感谢您分享您最近入住我们泳池别墅的周到和详细的评论。我们很高兴听到您度过了一段轻松愉快的体验。得知您发现这里的氛围宁静而私密，别墅的设施（包括游泳池）符合您的期望，我们感到非常欣慰。 我们非常感谢您对我们员工服务的称赞。我们的团队致力于提供卓越的款待，您的善意话语无疑会激励他们继续提供高标准的服务。 我们也感谢您对餐厅的反馈，我们一定会考虑您的反馈，因为我们不断努力提升客人的体验。 再次感谢您的推荐。我们期待有机会在未来再次欢迎您来此度过难忘的时光。 诚挚问候， Ika Yuliari Cluster 总经理 Tanadewa Villas and Resort by Cross Collection

酒店回复: Dear Rosalind_19990416,Thank you for taking the time to share your feedback with us. While I’m pleased to hear that your overall experience was good, I truly regret that certain aspects of your stay did not meet your expectations.Please accept our apologies regarding the condition of the swimming pool. We understand how important cleanliness is, especially in recreational areas, and I’ve shared your comments with our housekeeping and maintenance teams to ensure more timely and consistent upkeep.We also appreciate your thoughts on our breakfast offerings. I'm glad you enjoyed the noodles, though I’ve noted your comment about the saltiness and the portion limitations. We continuously review our menu and service model, and your feedback will certainly be taken into consideration as we look for ways to enhance the dining experience.Regarding the surrounding area, I understand how it can feel quiet, especially in the evenings. In the future, our team would be more than happy to recommend nearby spots or arrange guided walks to help you explore the neighborhood with ease.We truly value your input as it helps us improve. I hope we’ll have the opportunity to welcome you back and provide you with a more seamless and enjoyable stay.Warm regards,Ika YuliariCluster General Managertanadewa Villas and Resort Bali by Cross Collection

酒店回复: 亲爱的 Anton Str， 非常感谢您花时间留下如此热情洋溢的评价，感谢您的入住体验。我们很高兴得知您在这里过得很愉快。 我们与整个团队一起期待在不久的将来再次欢迎您的到来。 诚挚的问候， Ika Yuliari 集群总经理 tanadewa Villas and Resorts Bali By Cross Collection

酒店回复: 感谢您抽出时间分享您最近入住我们酒店的详细反馈。我们很高兴听到您喜欢别墅的宽敞、私人泳池、干净的床上用品和美味的早餐，以及我们健身房的便利。您对这些方面的好评对我们意义重大。 对于虫子和窗户缝隙给您带来的不便，我们深表歉意。我们了解这可能会影响您的整体舒适度。请知悉，我们正在与维护团队密切合作解决这些问题，包括加强虫害控制措施和检查窗户配件以改善客人体验。 至于交通，我们感谢您关于扩大接送服务的建议。您的意见非常宝贵，我们会考虑您的意见，努力为没有私家车的客人提高度假村的便利性。 再次感谢您客观而有建设性的评价。我们希望有机会在未来再次欢迎您，为您提供更加愉快的住宿体验。 诚挚问候， Ika Yuliari tanadewa Villas & Resort Bali By Cross Collection

酒店回复: Dear Valued Guest,Warm greetings from tanadewa Villas Nusa Dua by Cross Collection.Thank you very much for sharing your kind feedback. We are pleased to know that you found your room clean and our service attentive throughout your stay.We also appreciate your understanding regarding the occasional small insects, as our villas are set within a tropical environment. At the same time, we continuously work on preventive measures to ensure guest comfort.It is especially wonderful to hear that you noticed and valued our water purification system and the cleanliness of the shower water. Providing a safe, comfortable, and high-quality environment for our guests is one of our key priorities.We truly look forward to welcoming you back for another relaxing and enjoyable stay in the future.Warm regards,Ika YuliariCluster General Managertanadewa Villas & Resorts by Cross Collection

酒店回复: 亲爱的 Jasmine Tan， 来自 Tanadewa Villas Nusa Dua Bali by Cross Collection 的最热烈问候 非常感谢您详细的反馈。 非常感谢您精彩的评论！我们很高兴听到您在我们这里获得了如此积极的体验。很高兴得知我们的团队为您准备了早餐，让您早晨更加轻松，我们也很高兴您喜欢水疗！我们非常感谢您的善意评价，也很高兴听到您选择再次入住我们巴厘岛酒店。我们期待着很快再次欢迎您。感谢您的推荐！ 诚挚问候， Ika Yuliari Tanadewa Villas and Resort Bali by Cross Collection 集群总经理