Very bright hotel, friendly staff. Room was very spacious, bed was very soft in my younger days wouldve been great but not so much in my now older days. Don't get me wrong was still very comfortable. Pool and hot tub could've been cleaned better. Only major complaint i have is none of the outer doors can be opened from outside except main door in lobby.
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酒店回复: Hello Randy,Thank you for sharing your feedback regarding your recent stay. We're glad to hear that you appreciated the bright atmosphere and friendly staff, and that you found your room spacious and comfortable. Your comments about the pool, hot tub cleanliness, and the outer doors will be noted for our team to review, as we aim to continually improve our guest experience. We value your input and hope you’ll consider staying with us again in the future for an even better experience.
2.0分
其他
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People above us had terrible, loud music and were stomping around like elephants! They were “partying” in the parking lot near our room too. We had to call front desk.
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酒店回复: Hello Judy and Dave,Thank you for sharing your experience. We understand that noise can impact the quality of your stay, and we appreciate your efforts in reaching out to the front desk to address the situation. Your feedback is valuable, as it helps us identify areas for improvement in our guest experience. We hope to welcome you back for a more enjoyable stay in the future.
2.0分
其他
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Staff was great but everything else was pretty bad. Room for 4 was no way for 4. We were on top of one another. Just wouldn’t go back. Way overpriced for the accommodation.
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酒店回复: Hello Dianna,Thank you for your feedback about your recent stay. We appreciate your compliment regarding our staff. We continuously strive to improve our accommodations, and your comments regarding the room size and pricing will be noted for future considerations. We understand that comfort is a key priority for our guests and thank you for sharing your experience.
2.0分
其他
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the room was not particularly clean--needed a good vacuum and there wasn't a full complement of towels. The walls were extremely thin and both nights I was awakened by drunk, yelling neighbors after 2 am. The front desk staff member said he would call and ask them to quiet down but I'm not sure that happened. The breakfast lacked healthy alternatives and the decaf coffee carafe was cold and not refilled across my 2 day stay. There's no access to outside doors near the parking areas so you have to walk around to get in the front door, making parking near your room useless.
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酒店回复: Hello Alissa,Thank you for sharing your feedback regarding your recent stay. We appreciate your observations, as they help us understand areas that may need improvement. Our team is committed to providing a comfortable experience for all guests, and we regret that certain aspects did not meet your expectations. Please rest assured that your comments will be shared with management for their review and consideration moving forward. We hope to have the opportunity to serve you better in the future.
4.0分
其他
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Please fix the broken hot water machine, at breakfast! It’s not acceptable to have broken things at a hotel.
Also, there’s no overhead light in room 302. There’s one light where you enter, that’s it. The nightstand lights are not enough to light the room at night. It’s dark.
Thank you
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酒店回复: Hello Marit,Thank you for sharing your feedback regarding the hot water machine and the lighting in your room. We understand how important these amenities are for a comfortable stay. Your comments have been noted and will be forwarded to the appropriate departments for review and consideration in future improvements. We appreciate your input as it helps enhance the overall guest experience at our hotel.
1.0分
其他
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Poor management, lots of unacceptable issues. We returned last night to find our room unlocked/not latched, the cleaner had been in there to take out trash... thankfully nothing was taken! What the heck is up with no lights in the pool area (plus, no towels or chairs) and low light in the room to hide blessmishes and stained and thin sheets and other gross conditions.
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酒店回复: Hello Aaron,Thank you for sharing your feedback regarding your recent stay. We take all comments seriously and appreciate your insights into the maintenance and cleanliness of the facilities. Your concerns about the room security, pool area, and room conditions will be shared with our management team for review. We hope that your future travels will provide a more enjoyable experience.
3.0分
其他
Drapes were heavily stained and carpet worn. Room fridge needs to be defrosted and room’s heat/ac temp wasn’t operating properly. Common areas not vacuumed.
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酒店回复: Hello Alan,Thank you for sharing your feedback regarding your recent stay. We appreciate your observations about the room's condition and are committed to maintaining our facilities to the highest standards. Your comments will be relayed to our management team for further review to ensure we continually enhance our guests' experiences. We value your input as it helps us improve and provide a better environment for our future guests.
5.0分
商务出差
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The hotel was very clean and cute! Breakfast was also good, it would be nice to get more towels but I did read the mirror sign. Also our full body mirror was missing but overall great stay! For the first time it was a good hotel I will be staying again soon! And close to restaurants and felt safe ! Nice staff too!
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酒店回复: We’re delighted to hear that you enjoyed your stay and appreciated the cleanliness, atmosphere, and breakfast selection. It’s great to know that you found the location convenient and felt safe throughout your visit, as our team strives to maintain a welcoming and comfortable environment for all guests. We also value your understanding regarding the towel policy and your observation about the mirror, as such feedback helps us maintain high standards. Your kind words about the staff are truly appreciated, and we’re glad your first experience was such a positive one.
毛巾是脏的，墙壁上满是污渍（需要重新粉刷），最糟糕的是我们一整晚都没睡着，因为隔壁房间的人在开派对，里面有酒精、**，甚至还有**。我丈夫凌晨两点去前台投诉，但什么也没改变。我们有两个小女儿，所以那是一个噩梦般的夜晚。工作人员很友好，早餐也可以接受，但我不推荐这里给家庭入住。
我每周都会因为出差入住城里不同的中档酒店，这家酒店还不错。
Very bright hotel, friendly staff. Room was very spacious, bed was very soft in my younger days wouldve been great but not so much in my now older days. Don't get me wrong was still very comfortable. Pool and hot tub could've been cleaned better. Only major complaint i have is none of the outer doors can be opened from outside except main door in lobby.
People above us had terrible, loud music and were stomping around like elephants! They were “partying” in the parking lot near our room too. We had to call front desk.
Staff was great but everything else was pretty bad. Room for 4 was no way for 4. We were on top of one another. Just wouldn’t go back. Way overpriced for the accommodation.
the room was not particularly clean--needed a good vacuum and there wasn't a full complement of towels. The walls were extremely thin and both nights I was awakened by drunk, yelling neighbors after 2 am. The front desk staff member said he would call and ask them to quiet down but I'm not sure that happened. The breakfast lacked healthy alternatives and the decaf coffee carafe was cold and not refilled across my 2 day stay. There's no access to outside doors near the parking areas so you have to walk around to get in the front door, making parking near your room useless.
Please fix the broken hot water machine, at breakfast! It’s not acceptable to have broken things at a hotel.
Also, there’s no overhead light in room 302. There’s one light where you enter, that’s it. The nightstand lights are not enough to light the room at night. It’s dark.
Thank you
Poor management, lots of unacceptable issues. We returned last night to find our room unlocked/not latched, the cleaner had been in there to take out trash... thankfully nothing was taken! What the heck is up with no lights in the pool area (plus, no towels or chairs) and low light in the room to hide blessmishes and stained and thin sheets and other gross conditions.
Drapes were heavily stained and carpet worn. Room fridge needs to be defrosted and room’s heat/ac temp wasn’t operating properly. Common areas not vacuumed.
The hotel was very clean and cute! Breakfast was also good, it would be nice to get more towels but I did read the mirror sign. Also our full body mirror was missing but overall great stay! For the first time it was a good hotel I will be staying again soon! And close to restaurants and felt safe ! Nice staff too!