The tv didn’t work in my room. Called down to figure it out, said they would get back to me, never did. Room next to me was up all night making a ton of noise. Called to complain, hotel did nothing about it
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酒店回复: Thank you for taking the time to share your feedback, and we understand how frustrating these issues must have felt during your stay. The staff genuinely works to address concerns as they are reported, and it appears the team attempted to assist with both the television matter and the noise complaint based on the information available at the time. Situations involving other guests can sometimes be challenging to resolve immediately, especially when staff must balance guest privacy and noise policies. Your comments are helpful, and they give the team valuable insight into how communication and follow-through can be strengthened for future guest experiences.
2.0分
其他
Stayed in a double queen, one of the beds didn’t have a blanket just sheets. The pool was closed within the hours posted it should have been open.
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酒店回复: Hello Amy,Thank you for sharing your feedback about your recent stay. We appreciate your comments regarding the bedding and the pool hours. While we strive to meet our guests' expectations, we understand that there were areas that fell short during your visit. Your input is valuable, and we will ensure it is communicated to the appropriate departments for review. Thank you again for your observations.
4.0分
朋友出游
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If you could put a notice on the front desk that says something like. Did you know in a hotel their are people other than you that are staying there. They are trying to sleep. Can you please have courtesy to the other guests. Not have loud debates at 3am. While waking up the entire hotel and not giving a care about it.
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酒店回复: Hello Roy,Thank you for your feedback regarding the noise during your stay. We appreciate your perspective on the importance of consideration among guests. Your comments will be noted and shared with management for future reference. We strive to create a comfortable environment for all our guests, and your input helps us improve our overall experience.
1.0分
家庭亲子
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It was around 2:39pm and I walked in to check in. I let the lady at the reception know I'm here to check in. She said, "I can't check you in until 3pm." I said, "Okay, we'll be back." I got back into my car in the parking lot and waited until 3pm since it was just about 20 more minutes. About 5 minutes went by, I saw other people parking and walking inside and saw that they were able to go in and check in. I was fuming by this time and upset that the receptionist turned me away but checked in the others after me when it wasn't even 3pm yet. I walked in around 2:45pm and I got in line with 2 customers in front of me. The receptionist was checking others in cheerily and I was mad. Then it was my turn and I checked the time was 2:50pm. What kind of treatment was this? Her name was Chasity. I want to lodge a complaint about how horrible this customer service was to treat others like this.
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酒店回复: Thank you for sharing your experience. We understand how frustrating it can feel to wait for check-in and perceive inconsistent treatment. Our team strives to follow standard check-in procedures and ensure a smooth process for all guests, but it seems there was a misunderstanding in timing during your visit. We appreciate your feedback regarding the interaction with our staff, as it helps highlight areas where communication can be clearer. Your comments will be carefully reviewed to reinforce our commitment to courteous and professional service for every guest.
3.0分
其他
The room was very tiny and not very clean. But we still got to pay the same price as I would have in another hotel
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酒店回复: Hello Kimm,We appreciate your feedback regarding your recent stay with us. We strive to provide a comfortable experience for all our guests, and we're sorry to hear that the room did not meet your expectations. Your comments will be shared with the team for their consideration as we continually work on improving our services. Thank you for sharing your thoughts, and we hope you found other aspects of your stay enjoyable.
1.0分
其他
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The Tzv didn't work. Front desk told me house keeping comes in at 6am. Nobody ever came to fix tv. The swimming pool had no lights i sat in the hot tub in the dark. The breakfast was for kids. Milk dripping into bowl on counter like they was saving it
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酒店回复: Hello WILLIAM,Thank you for sharing your feedback with us. We appreciate your comments regarding the TV issues and the pool lighting, as well as your breakfast experience. Your insights are valuable, and they assist us in enhancing the comfort and satisfaction of our guests. We encourage you to reach out to management directly to share your experience more thoroughly, as guest satisfaction is a top priority for us.
2.0分
其他
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There was someone's pants left in my room on the floor by the safe probably from a previous guess. And then the pool area was closed only reason I reserved this hotel is to enjoy the pool and hot tub
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酒店回复: Thank you for sharing your feedback. Our team works diligently to ensure rooms are thoroughly inspected and prepared for each guest, and we regret that an item from a previous stay was missed in your room. We also understand how much our guests value access to the pool and hot tub, and while closures can occur due to maintenance or safety requirements, our staff strives to maintain these amenities as much as possible. We appreciate your understanding and hope that other aspects of your stay, such as our comfortable rooms and attentive service, contributed positively to your experience.
3.0分
其他
The pool was closed, the ice machine didn’t work. The staff was not very helpful. The hotel was clean and the room was decent
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酒店回复: Thank you for sharing your feedback. We’re glad to hear that you found the hotel clean and your room decent, as maintaining a comfortable and tidy environment is a priority for our team. Our staff works hard to assist guests in a variety of ways, and we always strive to provide helpful service throughout each stay. While some amenities may not always be available, we appreciate your acknowledgment of the overall cleanliness and comfort of the property. Your input helps us understand guest experiences better and ensures we continue focusing on areas that matter most.
我每周都会因为出差入住城里不同的中档酒店，这家酒店还不错。
毛巾是脏的，墙壁上满是污渍（需要重新粉刷），最糟糕的是我们一整晚都没睡着，因为隔壁房间的人在开派对，里面有酒精、**，甚至还有**。我丈夫凌晨两点去前台投诉，但什么也没改变。我们有两个小女儿，所以那是一个噩梦般的夜晚。工作人员很友好，早餐也可以接受，但我不推荐这里给家庭入住。
The tv didn’t work in my room. Called down to figure it out, said they would get back to me, never did. Room next to me was up all night making a ton of noise. Called to complain, hotel did nothing about it
Stayed in a double queen, one of the beds didn’t have a blanket just sheets. The pool was closed within the hours posted it should have been open.
If you could put a notice on the front desk that says something like. Did you know in a hotel their are people other than you that are staying there. They are trying to sleep. Can you please have courtesy to the other guests. Not have loud debates at 3am. While waking up the entire hotel and not giving a care about it.
It was around 2:39pm and I walked in to check in. I let the lady at the reception know I'm here to check in. She said, "I can't check you in until 3pm." I said, "Okay, we'll be back." I got back into my car in the parking lot and waited until 3pm since it was just about 20 more minutes. About 5 minutes went by, I saw other people parking and walking inside and saw that they were able to go in and check in. I was fuming by this time and upset that the receptionist turned me away but checked in the others after me when it wasn't even 3pm yet. I walked in around 2:45pm and I got in line with 2 customers in front of me. The receptionist was checking others in cheerily and I was mad. Then it was my turn and I checked the time was 2:50pm. What kind of treatment was this? Her name was Chasity. I want to lodge a complaint about how horrible this customer service was to treat others like this.
The room was very tiny and not very clean. But we still got to pay the same price as I would have in another hotel
The Tzv didn't work. Front desk told me house keeping comes in at 6am. Nobody ever came to fix tv. The swimming pool had no lights i sat in the hot tub in the dark. The breakfast was for kids. Milk dripping into bowl on counter like they was saving it
There was someone's pants left in my room on the floor by the safe probably from a previous guess. And then the pool area was closed only reason I reserved this hotel is to enjoy the pool and hot tub
The pool was closed, the ice machine didn’t work. The staff was not very helpful. The hotel was clean and the room was decent