Light switch on lamp in room was broke and I had to screw the bulb on or off, and the bathroom sink backed up fairly quickly. Otherwise, the stay was good and the staff was friendly.
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酒店回复: Hi William, Thank you for sharing your experience with us. We’re glad to hear that overall your stay was enjoyable and that our staff made a positive impression with their friendliness. We appreciate your feedback regarding the lamp switch and the bathroom sink, as it helps us identify areas for improvement in maintaining our rooms. It’s great to know that despite these issues, your stay was still comfortable and pleasant.
3.0分
家庭亲子
Property was in poor condition. Only three lights in your entire room so it was dark. Pool area had no lights besides what was in the pool.
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酒店回复: Hi Ryan, Thank you for sharing your feedback. We understand that proper lighting can greatly impact the comfort and overall experience of our guests. Our team takes care to maintain the property and ensure common areas like the pool are functional and safe. While we recognize that individual perceptions of lighting may vary, we appreciate your observations and the time you took to provide them. We value all guest input as it helps us understand different perspectives on our facilities.
3.0分
情侣出游
Couldn’t understand staff. Bottles in shower were filthy, carpet had spots that were sticky. Pillows flat. Coffee had grounds in it.
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酒店回复: Hi Heather, Thank you for sharing your impressions, though it’s important to provide some clarity. Our staff works hard to communicate with every guest, and while accents or phrasing may sometimes differ, many visitors find their service attentive and polite. The cleanliness of rooms, including carpets and shower amenities, is consistently maintained through thorough housekeeping standards, so isolated observations may not reflect the overall quality that most guests experience. Pillows and in-room coffee service are provided to meet general comfort and convenience, though personal preferences can vary. Many travelers appreciate the value and care offered, and it’s often recognized that experiences may differ based on expectations.
5.0分
情侣出游
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We were very pleased with every aspect of our room, the property and location. Our only concern was an unexplained sound and shaking of the elevator. We are very likely to choose to stay at the same Baymont location again.
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酒店回复: Hi Deb, Thank you for sharing your feedback. We’re delighted to hear that you were pleased with your room, the property, and our convenient location. We appreciate you noting your observation about the elevator, and we take all guest feedback seriously to ensure a comfortable experience. It’s wonderful to know that you would consider staying with us again, and we’re glad your overall stay was enjoyable.
3.0分
其他
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Not sure we’d come back
It was alright. The bed was incredibly uncomfortable. By the time we went down to get breakfast, most of it was gone and there weren’t many choices. The coffee could have been better.
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酒店回复: Hi Audrey, Thank you for sharing your feedback. We’re glad to hear that overall your stay was alright, and we appreciate your comments regarding the bed and breakfast. We strive to provide a comfortable and enjoyable experience for all our guests, and your observations about the breakfast options and coffee will be taken into consideration as we continue to evaluate our offerings. Guest input like yours helps us understand areas where we can focus attention, and we value the time you took to provide your perspective.
3.0分
其他
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The pool area was very hot, humid. The door to the fitness was bad condition because of the humidity in pool area. Asked for washclothes they had none to give out. Maid came into room to make up bed and left the pillow that was knocked on floor the night before. The hallway rug were worn-out in spots. Rooms, Tv when turned on was very loud, dirty bathroom door, walls.
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酒店回复: Hi Joanne, Thank you for sharing your feedback. We understand that the humidity in the pool area can affect nearby spaces, and we appreciate your observations regarding the fitness room door and the condition of hallway rugs. Our team strives to maintain cleanliness and service, and we recognize your concerns about room upkeep, including the pillow, bathroom, and TV. Guest experiences like yours help highlight areas where attention is needed, and we value the time you took to provide detailed input.
1.0分
其他
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Safety issues and complaints
No towels were available at 9pm (pool open until 11). Light switch didnt work. Only lighting was from the pool and hot tub. There were 3 lounge chairs available, which i couldnt use because im disabled. Only 1 small round table with 2 chairs, and 1 chair wasnt safe to sit on
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酒店回复: Hello Karen,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the pool area and the accessibility concerns you faced. Your insights about the lighting and seating arrangements will be shared with our team, as we continuously strive to enhance our facilities for all guests. We hope to provide a better experience in the future, where all guests can enjoy their time in full comfort and safety.
4.0分
家庭亲子
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The breakfast bar definately needs improvement. Both mornings I did not eat because there was nothing I liked. No oatmeal, no bananas and only peach yogurt. I think there should be more varieties to offer.
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酒店回复: Hello pamela,Thank you for your feedback regarding the breakfast bar. We appreciate your suggestions for more variety, including oatmeal and fruits, as it helps us understand our guests' preferences better. Your insights will be shared with the relevant team for their consideration in enhancing the breakfast experience for future guests. We hope to have the opportunity to welcome you back again soon.
我们一家来自香港， 因为出席女儿的毕业礼， 我们选择订了9天这家酒店。我们住了一晚的标准客房后， 发觉房间很小， 没有枱， 要求服务台转换， 服务台的小姐很贴心， 给我们换了开间房间， 面积大了很多， 真的非常感谢她！ 酒店有免费停车， 很方便， 早餐每天都一样， 没有变化， 这点希望酒店可改变一下！ 洗嗽用品要跟服务台取就可以， 服务台的服务也很不错啊！！
毛巾是脏的，墙壁上满是污渍（需要重新粉刷），最糟糕的是我们一整晚都没睡着，因为隔壁房间的人在开派对，里面有酒精、**，甚至还有**。我丈夫凌晨两点去前台投诉，但什么也没改变。我们有两个小女儿，所以那是一个噩梦般的夜晚。工作人员很友好，早餐也可以接受，但我不推荐这里给家庭入住。
Light switch on lamp in room was broke and I had to screw the bulb on or off, and the bathroom sink backed up fairly quickly. Otherwise, the stay was good and the staff was friendly.
Property was in poor condition. Only three lights in your entire room so it was dark. Pool area had no lights besides what was in the pool.
Couldn’t understand staff. Bottles in shower were filthy, carpet had spots that were sticky. Pillows flat. Coffee had grounds in it.
We were very pleased with every aspect of our room, the property and location. Our only concern was an unexplained sound and shaking of the elevator. We are very likely to choose to stay at the same Baymont location again.
Not sure we’d come back
It was alright. The bed was incredibly uncomfortable. By the time we went down to get breakfast, most of it was gone and there weren’t many choices. The coffee could have been better.
The pool area was very hot, humid. The door to the fitness was bad condition because of the humidity in pool area. Asked for washclothes they had none to give out. Maid came into room to make up bed and left the pillow that was knocked on floor the night before. The hallway rug were worn-out in spots. Rooms, Tv when turned on was very loud, dirty bathroom door, walls.
Safety issues and complaints
No towels were available at 9pm (pool open until 11). Light switch didnt work. Only lighting was from the pool and hot tub. There were 3 lounge chairs available, which i couldnt use because im disabled. Only 1 small round table with 2 chairs, and 1 chair wasnt safe to sit on
The breakfast bar definately needs improvement. Both mornings I did not eat because there was nothing I liked. No oatmeal, no bananas and only peach yogurt. I think there should be more varieties to offer.