酒店回复: Dear Value Guest,Thank you very much for taking the time to share such a detailed and thoughtful review of your stay with us.We are delighted to know that you enjoyed your sea view room, especially the beautiful garden views and peaceful atmosphere. It is wonderful to hear that you found the room spacious and our team friendly and welcoming — your kind words truly mean a lot to us.We’re especially pleased that your child had such a great time at the Kids’ Club, with our childcare service and water park keeping them happily entertained. It’s also great to know that our convenient location, just across from the beach and close to Terminal 21, added to your overall experience. We are glad you enjoyed our breakfast selection, particularly the fresh squeezed juices, and that the festive Chinese New Year atmosphere made your stay even more special.At the same time, we sincerely apologize for the delay you experienced with room service. Your feedback is very important to us, and we will certainly share this with the team to review and improve our delivery time to ensure a smoother experience in the future.Thank you once again for your valuable feedback and for choosing to stay with us. We truly hope to welcome you and your family back again for another memorable stay soon.Best Regards,Amari Pattaya
酒店回复: Dear Valued guest, Thank you very much for taking the time to share such a detailed review of your recent stay at Amari Pattaya. We are truly delighted to hear that your three-night stay exceeded your expectations and that you and your family had a comfortable and enjoyable experience with us. 😊It is wonderful to know that you appreciated our convenient location near the beach and surrounding restaurants and shops, as well as our breakfast selection, fresh fruits, and variety of juices. We are especially happy to hear that the pool facilities were a highlight of your stay and that your kids had so much fun with the waterslides. Creating memorable experiences for families is something we always strive for, so your comments mean a lot to our team.At the same time, we sincerely appreciate your honest feedback regarding the air conditioning noise and the room orientation without a sea view. Your comments are very valuable and have been shared with the relevant team as we continuously look for ways to improve our facilities and enhance our guests’ comfort.Thank you again for choosing to stay with us and for sharing your experience. We are truly pleased to know that you and your family left happy, and we very much look forward to welcoming you back again for another enjoyable stay in the future. 🌴✨Best Regards,Amari Pattaya
酒店回复: Dear Valued Guest,Thank you very much for your review. We are delighted to hear that you enjoyed our beachfront location and appreciated the comfort of our common areas. It is always encouraging to know that our surroundings and facilities contributed positively to your stay.Regarding your concerns, we sincerely apologize for any inconvenience caused by the inconsistent housekeeping service, including the slippers and drinking water not being replenished, as well as the room allocation not meeting your request to stay away from the elevator. We also regret that the elevator noise affected your rest and that your check-in experience, particularly the room upgrade suggestion, did not feel fully aligned with your needs. Furthermore, we are sorry to hear about your concerns regarding the water quality. Please be assured that we take this matter seriously and will coordinate with our Engineering team to inspect and review the water system to ensure it meets our quality standards.Please rest assured that these improvements are being made to enhance the overall experience for all our guests. If you have any additional requests or suggestions, please don’t hesitate to reach out. We are always committed to improving our services and ensuring your satisfaction. To enhance your future stays, we invite you to explore our ONYX Rewards app, which allows you to communicate directly with our team for prompt assistance with any inquiries or concerns.Your satisfaction is our top priority, and we look forward to welcoming you back again soon.Best Regards,Amari Pattaya
酒店回复: Dear Valued Guest,Thank you very much for your review. We are delighted to hear that you enjoyed visiting Pattaya and that you chose to stay with us during your trip.Regarding your concerns, we sincerely apologize for any inconvenience caused by the delay in preparing your rooms upon arrival, the unpleasant odor you experienced in one of the rooms, and the housekeeping service that did not meet your expectations during your stay. Please be assured that your feedback has been shared with the relevant teams for careful review and improvement. We are continuously working with our housekeeping and engineering teams to ensure rooms are properly prepared on time and that maintenance concerns are resolved more effectively.Please rest assured that these improvements are being made to enhance the overall experience for all our guests. If you have any additional requests or suggestions, please don’t hesitate to reach out. We are always committed to improving our services and ensuring your satisfaction. To enhance your future stays, we invite you to explore our ONYX Rewards app, which allows you to communicate directly with our team for prompt assistance with any inquiries or concerns.Your satisfaction is our top priority, and we look forward to welcoming you back again soon.Best Regards,Amari Pattaya
酒店回复: Dear Valued guest, Thank you very much for your incredible and detailed review. We are truly delighted to know that your oceanfront experience far exceeded your expectations.It is wonderful to hear how much you enjoyed the stunning sea view, from watching the sunrise from your bed to relaxing on the balcony with the sunset and sea breeze. Moments like these are exactly what we hope our guests will cherish during their stay. We are also pleased that our convenient location near Terminal 21, Tiffany’s Show, the beach, and nearby amenities added to the ease and enjoyment of your holiday.We are glad that you found the room clean and comfortable, appreciated the bedding quality, and enjoyed the thoughtful layout with a separate bathroom and bathtub. Your kind words about our front desk team, especially regarding the warm service and room upgrade, will certainly be shared with them as great encouragement.It is equally rewarding to know that you loved our breakfast selection, particularly the freshly cooked local noodles. Providing both variety and authentic flavors is something we take pride in.Thank you once again for your high recommendation and for choosing to stay with us. Your recognition of our value for money and overall experience means a great deal to our entire team. We sincerely look forward to welcoming you back for another perfect ocean-view getaway in the future.Best Regards,Amari Pattaya
酒店回复: Dear Valued Guest,Thank you very much for your thoughtful review.We are truly delighted to hear that you appreciated the design and aesthetics of our public areas, especially the outdoor water park for children. Creating a fun and memorable environment for families is something we are very passionate about, so it is wonderful to know that this stood out during your stay.It is also great to hear that you enjoyed our convenient location within walking distance to Terminal 21, the beach, and nearby amenities. We are pleased that you found our room size spacious and comfortable, particularly in comparison to neighboring properties.At the same time, we sincerely appreciate your honest feedback regarding some dated details in the room. Please rest assured that we continuously review our facilities and improvement plans to ensure we maintain both comfort and modern standards while preserving the character of the property.We are especially grateful that you would consider staying with us again. That is truly the greatest compliment we can receive. We look forward to welcoming you and your family back for another enjoyable and memorable stay.Best Regards,Amari Pattaya
酒店回复: Dear Valued Guest,Thank you very much for your review and for sharing your detailed feedback. We are pleased to know that you were able to enjoy certain aspects of your stay, including our oceanfront location and the complimentary in-room refreshments provided for your comfort.Regarding your concerns, we sincerely apologize for any inconvenience caused by the room allocation process and the extended time it took to clarify your booking category. This is certainly not the experience we aim to deliver, and we regret any frustration this may have caused. Please be assured that room assignments are based strictly on confirmed booking categories, and we will review this matter carefully with our Front Office team to ensure clearer communication and a smoother check-in experience moving forward.We also apologize for the inconvenience related to language communication, bathroom maintenance issues such as the bathtub drain and sink, and the misunderstanding regarding the complimentary snacks. Your feedback has been shared with the respective department heads to reinforce service training, improve maintenance inspections, and ensure our team provides accurate and consistent information to all guests.With regard to the beach, our property is located directly across from the public beachfront in Pattaya, and while we do not have a private beach area, we strive to provide a relaxing pool and seaside atmosphere for our guests to enjoy.Please rest assured that these improvements are being made to enhance the overall experience for all our guests. If you have any additional requests or suggestions, please don’t hesitate to reach out. We are always committed to improving our services and ensuring your satisfaction. To enhance your future stays, we invite you to explore our ONYX Rewards app, which allows you to communicate directly with our team for prompt assistance with any inquiries or concerns.Your satisfaction is our top priority, and we hope to have another opportunity to welcome you back and provide a much-improved experience in the future.Best Regards,Amari Pattaya
酒店回复: Dear Qibaodaye,Thank you very much for your review. We are delighted to hear that you appreciated our beautiful garden surroundings and the lovely views, which are truly highlights of our property.Regarding your concerns, we sincerely apologize for any inconvenience caused by the air-conditioning noise, the room condition, cleanliness issues, and the unpleasant odor in the elevator area. Please be assured that your comments have been shared with our Engineering and Housekeeping teams for immediate inspection and corrective action. The air-conditioning system will be thoroughly checked to ensure proper functioning and minimal noise levels, and additional preventive pest-control measures have been reinforced to maintain the highest standards of cleanliness. We are also addressing the odor concern to ensure a more pleasant environment for all guests.We regret that your sleep and overall comfort were affected, as this is certainly not the experience we aim to provide. Guest comfort and satisfaction remain our highest priorities, and we truly appreciate you bringing these matters to our attention, as this allows us to improve.Please rest assured that these improvements are being made to enhance the overall experience for all our guests. If you have any additional requests or suggestions, please don’t hesitate to reach out. We are always committed to improving our services and ensuring your satisfaction. To enhance your future stays, we invite you to explore our ONYX Rewards app, which allows you to communicate directly with our team for prompt assistance with any inquiries or concerns.Your satisfaction is our top priority, and we hope to have the opportunity to restore your confidence in us during a future visit.Best Regards,Amari Pattaya
酒店回复: Dear Valued Guest,Thank you so much for taking the time to send us your feedback. We are pleased to hear that you find satisfaction during your stay with us. As we highly appreciate you sharing such a positive experience. We look forward to the pleasure of welcoming you back in the near future.Best Regards,Amari Pattaya
酒店回复: Dear Valued Guest,Thank you very much for your detailed review. We are delighted to hear that you enjoyed our swimming pool with the three slides, the convenient club car service to Terminal 21 Pattaya, and our beachfront location. It is always rewarding to know that families have a memorable time with us.Regarding your concerns, we sincerely apologize for any inconvenience caused by the service experiences you encountered, particularly at our beachfront restaurant and with our housekeeping team. Please be assured that courtesy, professionalism, and hygiene standards are fundamental expectations for all our associates. We are truly sorry that the service you received did not reflect the standards we strive to uphold. Your feedback regarding communication, staff attitude, cleanliness practices, as well as the lack of follow-up has been shared with the respective department heads for immediate review and corrective training.We also regret the inconvenience caused by the inconsistent shower water temperature, the cobwebs in the room, and the hallway lighting issue. These matters have been reported to our Engineering and Housekeeping teams to ensure more thorough inspections and preventive maintenance moving forward.Please rest assured that these improvements are being made to enhance the overall experience for all our guests. If you have any additional requests or suggestions, please don’t hesitate to reach out. We are always committed to improving our services and ensuring your satisfaction. To enhance your future stays, we invite you to explore our ONYX Rewards app, which allows you to communicate directly with our team for prompt assistance with any inquiries or concerns.Your satisfaction is our top priority, and we truly hope to have the opportunity to restore your confidence in us on your next visit.Best Regards,Amari Pattaya
海景房景观好望花园不吵，房间很大，工作人员都很友好，儿童乐园托管服务很赞，水上乐园娃玩的很开心，海滩在对面马路，离21航站楼也很近，早餐好吃品种多，还有鲜榨果汁，春节仪式感满满，唯一缺点就是客房服务送东西比较久
来之前做了很多关于Amari的功课，有说好的，也有说踩雷的。住了三晚后，我必须客观的说，酒店整体设施是多少老旧一些，但三天住下来还是很舒服的，超过预期的，非常好。
酒店位置在泰国湾的边上，走几步过马路就是海滩，而且出门就是好几家餐馆和711，吃喝实在太方便了。
酒店早餐也绝对比网上的一些帖子写的要好一些，种类蛮全的，有些口味确实差点，但挑到自己喜欢吃的并且吃饱肯定是没问题的。尤其是水果很新鲜，并且果汁种类很多。
泳池设施绝对是亮点，也是我选Amari的最重要原因。孩子确实玩的很开心，尤其是几个水滑梯，简直是玩不腻。
家庭房一个大床应该是两米，再加上一个上下床，2大2小住起来很舒服。需要吐槽的是空调确实太老旧了，声音特别大。 另外家庭房朝向确实不好，看不到海。但这些都可以克服。
整体还是很满意的，家人也都开心，还会考虑再来。
酒店临海是挺不错的，公共环境也不错，服务一般吧，第二天没有给新拖鞋和水，办理入住时前台说我们订的双床房不适合和孩子住想让升级房间，我说孩子还小没升级，备注了不要靠近电梯的房间，还特意给了贴着电梯的，电梯运行时声音挺明显的影响睡眠。水质不好，幸亏自己带了花洒和滤芯，才洗一会儿滤芯就变成如图那样了。
不带任何主观色彩，只说入住这4天在酒店发生的事情，客观陈述事实。
1. 入住办理：酒店明确写着15点以后可以办理入住，我们一行人当日15点10分到达酒店，告知其中一间房还需要15分钟才能办理，另一间房需要50分钟。结果16点了，两间房依旧没收拾出一间来，到了将近16点30，才收拾出一间房来，想问酒店，晚了一个半小时才办理一间房，那么客人能否退房的时候也延迟一个半小时呢？如果你们人手不够，是否应该提前增加人手呢？
2. 莫名的臭味：两间房其中的一间，从入住当晚深夜开始，就从空调口散出一股下水道的臭味，随后的几天里，工人反反复复来修，到我们最后退房，这个问题也没有彻底解决。到底是哪里出来的味道，不得而知，酒店也没有任何解释。
3. 打扫卫生的效率：一共入住4晚，只有第二天房间得到了充分的打扫，第三天我们一行人去格兰岛，早上8点从酒店出发，下午4点半回到酒店，一进屋，两个间房完成了0.7间的打扫，没错你们没看错，就是0.7间，一天的时间，连一间房都没收拾出来，这还是提前告知了前台我们不在酒店的时间（由于要修理房间异味的问题，前台问询我们不在酒店的时间）。到第三天，我们没出去，就在酒店里面休息，周边逛逛，让服务员5点再来收拾，结果也没来，这叫一个省事。
综上所述，芭提雅是个值得二刷或者N刷的城市，但这个酒店，还是留给有缘人刷去吧
这家海景酒店的体验远超预期！房间视野绝佳，推窗就是无边海景，清晨躺在床上就能欣赏海上日出，傍晚在阳台吹着海风看日落，简直治愈极了。
酒店地理位置优越，离21航站楼和蒂芙尼秀都很近。下楼步行几分钟就到沙滩，出酒店左面100米就是711，711隔壁就是兑换钱的地方。房间干净舒适，床品软硬适中，睡得非常踏实。设施也很贴心，干湿分离的卫生间、独立浴缸一应俱全。
服务方面更是加分，前台热情周到，还帮忙升级了房型。早餐丰富，现煮的当地特色粉面味道很棒。
总之是一次完美的度假体验，性价比高，下次来还会选择这里！强烈推荐给喜欢海景的朋友。
酒店的公区做了非常好，看得出美感和设计，尤其是户外水上儿童乐园。
带娃泡酒店是不错的选择，地理位置也优越，距离21航站楼、海滩、711园区步行都可到。
房间面积对比隔壁假日也大很多，只是细节之处明显陈旧，但是综合价格、公区观赏性、孩子游玩性还是可以再次考虑入住。
和普吉岛的阿玛瑞不能比 酒店实际对着海的开面不大 很细长 拖鞋差两个档次 我明明定的至尊海景房 却给我降了一级 变高级海景房了 沟通90分钟才搞定 给我低楼层 想蒙混过关 前台没有人会中文 只能英语交流 对华人不友好的 设施里面有点久浴缸的放水阀门要花很大力气打开 洗脸盆的水又放不掉了 离开的时候我把送的小吃拿着吃 前台又说要付费 后来又说免费 饮料免费 整体体验感一般 没有独立海滩 只有一个泳池 感觉运营的一班 下次不会再来
国人避雷，不推荐，这个酒店太老了，空调跟鼓风机一样，我还拍得有视频。
这是芭提雅一家花园式老五星级酒店，花园环境确实还不错，景观挺好，但除了这一点几乎全是槽点，整体体验非常差。
首先酒店年代实在太久了，设施老化严重。最要命的是空调噪音巨大，一整晚轰隆轰隆响个不停，根本没法睡。拔掉电源倒是安静了，可房间又闷又热，完全待不住，一晚上几乎没合眼。
其次卫生也让人失望，房间里居然发现了两只小蟑螂，只能自己动手处理。而且电梯里异味很重，味道难闻，每次等电梯都很煎熬。
泳池也不是封闭式的，实用性一般。
真心建议大家来芭提雅尽量别选这种老旧酒店，哪怕名气大、环境看着不错，实际住起来又吵又闹又不卫生，花钱买罪受，非常不推荐！
住了三晚，虽然过年期间价格相对较高，不过酒店环境服务这些都相当不错，酒店出门就是海滩，旁边就是711，距离21航站楼步行5分钟，工作人员服务热情且有主动服务意识，房间环境也不错，卫生干净，唯一的缺点就是泳池虽多，但大人娱乐的较少，不过基本符合预期，值得推荐。
酒店泳池真的挺好的 三个滑梯 孩子很爱玩 有club car可以给送到21航站楼附近 酒店对面是沙滩🏖 但是，但是啊 个别服务员很差劲 服务态度超级差 比如套房入住客人可以去靠近海边的餐厅吃早餐 那边有位叫GARFIELD的服务员态度很差 我想既然是特殊待遇 就应该让工作积极的人在那边服务。而不是冷着脸 说英文她听不懂 中文听不懂 翻译成泰文还是告诉我听不懂？有点太故意了吧。还有客房打扫卫生的 她在我餐桌旁边的水池里刷垃圾桶 还用擦了垃圾桶的抹布擦水池旁边桌子 而且还是我在屋里的情况下 都不避人了吗？ 这些我都有跟酒店反馈 第一个服务员态度问题 前台来给我解释说那个服务员怀孕了 但是我觉得她可以在家休息 不要把坏情绪带给客人，第二个客房打扫问题始终没给我反馈 ，差劲 携程但方面给我道歉了。club car的工作人员大多数都很好 也有一位是扑克脸 和他说话也不理人，总之住了八个晚上 遇到了三位培训不好的酒店人员 同一个酒店出现三位 一定是培训不到位，我住了这么多酒店都没有这种情况。并且洗澡水是忽冷忽热的 有蜘蛛丝 还有一天楼道都不给灯了 黑乎乎的吓**