酒店回复: Dear Valued Guest,Warm greetings from DoubleTree by Hilton Dubai M Square Hotel & Residences!Thank you for sharing such wonderful feedback about your recent stay with us. We are truly delighted to know that you had a great five-day experience and that both our facilities and service met your expectations of a 5-star hotel.It’s heartening to hear your kind words about our team members, especially the one who assisted you with your luggage upon arrival. We take great pride in providing warm, genuine, and attentive service, and your recognition means a great deal to us.We’re also pleased that you enjoyed our comfortable and well-designed rooms, as well as the peaceful environment enhanced by excellent sound insulation — ensuring a truly relaxing stay.Your appreciation is the best reward for our team’s efforts. We look forward to welcoming you back soon for another exceptional stay at your home in Dubai.Warm regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team
酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback. We are delighted to hear that your colleague had a pleasant stay and enjoyed the comfort of our rooms as well as the welcoming atmosphere of our lobby.It is wonderful to know that you found our hotel reliable and free of major issues, and we are thrilled to hear that you are considering booking with us again in the future. Your kind comments will be shared with our team, as they serve as great motivation to continue providing excellent service and memorable experiences for our guests.We look forward to welcoming you personally on your next visit to DoubleTree by Hilton Dubai M Square.With Warm Regards, Doubletree by Hilton Dubai M Square Hotel and Residences Team
酒店回复: Dear Valued Guest,Warm greetings from DoubleTree by Hilton Dubai M Square Hotel & Residences.First and foremost, thank you for taking the time to share your detailed feedback regarding your recent stay.We sincerely regret to learn that your experience did not meet your expectations, and we would like to extend our deepest apologies for the discomfort and inconvenience you encountered.Regarding your special request for a bathtub, we understand your frustration. While we do our best to accommodate all requests, room allocation is subject to availability, and it is clear that we fell short in this instance. We sincerely apologize for the miscommunication and the delay in providing the room type you had requested. Your feedback has been shared with our reservations team to ensure we take all necessary steps to prevent similar issues in the future.We are also extremely concerned about your experience with the tap water. Please rest assured that guest safety and health are of utmost importance to us, and we take such matters very seriously. We are truly sorry for any discomfort or distress this may have caused. Regarding the breakfast experience, we appreciate your honest input. Our aim is to offer a variety of options to suit all our guests, and we regret that the offerings did not meet your expectations.Your comments will be reviewed with our culinary team as we continuously strive to improve the variety and quality of our breakfast selections for international guests.We value your feedback greatly, as it helps us identify areas for improvement. We sincerely hope you will give us another opportunity in the future to provide you with the seamless, comfortable, and enjoyable experience that our guests have come to expect.Should you wish to discuss your stay further, please feel free to reach out to us directly and we would be happy to assist. Warm regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team
1人觉得有用
5.0分
特大床房
朋友出游
服务非常好,早餐选择也多
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酒店回复: Dear Valued Guest, Greetings from Doubletree by Hilton Dubai M Square Hotel and Residences!Thank you for taking a moment of your time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed the excellent service and the wide variety offered at breakfast. Providing attentive hospitality along with diverse and satisfying dining options is very important to us, and it is rewarding to know that this enhanced your experience.We look forward to welcoming you back again soon for another enjoyable stay. With Warm Regards, Doubletree by Hilton Dubai M Square Hotel and Residences Team
酒店回复: Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We are pleased to hear that our team assisted you promptly with your luggage, and that you found the room ready and the in-room facilities modern and comfortable.We also appreciate your comments regarding the bathroom design and the convenience of nearby amenities and transport. Your observations are valuable, and we will review them to see how we can improve functionality and guest comfort.We sincerely apologize for the inconvenience caused by the noise from the street-facing room on a lower floor. We understand how important a quiet and restful stay is, and we regret that this affected your experience. Please be assured that your feedback has been shared with our management team to help us better accommodate such requests in the future.We hope to have the opportunity to welcome you back and provide a more comfortable and peaceful stay.With Warm Regards, Doubletree by Hilton Dubai M Square Hotel and Residences Team
酒店回复: Dear Valued Guest, Thank you for sharing your feedback. We are glad to hear that you enjoyed the breakfast, room, view, and location during your stay.We sincerely apologize for the delay with your pre-ordered packed breakfast and for the way your request was handled. We understand how frustrating this must have been, especially with an early flight. Your comments have been shared with our team to ensure better service in the future.We hope to welcome you back to DoubleTree by Hilton Dubai M Square and provide a smoother, more enjoyable experience next time.Warm regards,Doubletree by Hilton Dubai M Square Hotel and Residences Team
酒店回复: Dear Valued Guest,Warm greetings from DoubleTree by Hilton Dubai M Square Hotel & Residences!Warm greetings once again and rhank you for taking the time to share your feedback.We are glad to hear that you found our location convenient and our rates reasonable. While your score rating does not reflect on the comments you have provided, we would like to thank you for sharing your thoughts following your stay experience. We appreciate your comments regarding the service, as they help us identify areas where we can improve to provide an even better experience for our guests.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. In the meantime, please do not hesitate to let us know should you require any further assistance. Warm regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team
酒店回复: Dear Valued Guest,Warm greetings from DoubleTree by Hilton Dubai M Square Hotel & Residences!Thank you for sharing such a wonderful review of your recent stay with us. We’re thrilled to know that you had a great overall experience and that you appreciated our industrial-style décor, luxurious ambiance, and convenient location surrounded by many dining options.It’s also a pleasure to hear your kind words about our friendly team and the extensive breakfast selection — we take great pride in ensuring our guests start their day on a delightful note.Your positive feedback means a lot to us, and we look forward to welcoming you back soon for another memorable stay.Warm regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team
酒店硬件设施很棒,服务态度和质量很好,办入 住有小哥主动帮忙送行李,服务人员态度热情诚恳,不愧为5星级酒店,住了五天,真的很棒,下次继续入住。隔音效果也很好。
替同事订的房间,据说是还不错的,看大堂啥的都还是挺好的。这家酒店基本上不是存在很大问题,看今后有机会再订吧。
这家酒店物超所值,我们对一切都非常满意!房间很大,浴室也很大。早餐很丰盛,所有食物都非常美味。我们还在这里吃过一次晚餐,同样很棒,每人55迪拉姆,就能享用从汤到甜点的丰盛美食。酒店的一大优点是步行10分钟即可到达地铁站,无论是红线还是绿线都很方便。我强烈推荐这家酒店!
酒店房型为随机浴缸或淋浴,大概率入住的时候都会给只有淋浴,备注了需要浴缸,入住时酒店告知当天已经没有有浴缸的房间了,想住就得第二天才能换,那我请问我备注的意义是什么?不就是为了让你提前留一间我需要的房型吗?第二点,酒店水龙头里的水味道极其怪,味道类似消毒水和洗牙的那个消毒泡沫水 ,当时还以为迪拜水质就这样,结果第二天去商场以及后面入住其他酒店的水龙头都是正常饮用水的味道,在该酒店当晚漱完口之后就觉得不舒服,又拿饮用瓶装水漱口多次,结果第二天早上感觉嗓子里有东西,吐出来一看全是血,酒店早餐也很难吃,全是印度菜,国人大概率吃不惯
服务非常好,早餐选择也多
我喜欢这家酒店,它的设计现代、令人愉悦且很有吸引力。前台工作人员很有礼貌,也很专业,服务态度当然也是一流的。游泳池的水有点凉,晚上看起来很美。
进门抢着拿行李, 房间收拾出来, 还没送房间,自己去取的, 屋内设施比较新, 厕所设计不合理, 空间很大, 但没浴缸, 也没个台面,洗手池边不好放东西, 周边有个小超市, 打车方便, 但是!但是给我们的事靠马路的, 低楼层超级超、 车一直过不停, 很难入睡!
早餐不错房间不错视野位置都不错,服务多少有些问题,为了赶飞机一天预订的打包早餐晚了快半小时还没准备好,催两次还不耐烦让我再等等,我要是能等半小时还需要预订打包早餐吗?
还行吧,这个价格过得去,服务一般。离机场还是方便的,离al seef 也近,旁边商业蛮多,超市,肯德基麦当劳都有。作为过的酒店还行吧
整体感觉不错哦,工业风的装修,周边也蛮多吃的,酒店看起来很豪华,服务员也很nice,早餐也挺丰富的。