酒店回复: Dear Valued Guest,Warm greetings from DoubleTree by Hilton Dubai M Square Hotel & Residences!Thank you for sharing such wonderful feedback about your recent stay with us. We are truly delighted to know that you had a great five-day experience and that both our facilities and service met your expectations of a 5-star hotel.It’s heartening to hear your kind words about our team members, especially the one who assisted you with your luggage upon arrival. We take great pride in providing warm, genuine, and attentive service, and your recognition means a great deal to us.We’re also pleased that you enjoyed our comfortable and well-designed rooms, as well as the peaceful environment enhanced by excellent sound insulation — ensuring a truly relaxing stay.Your appreciation is the best reward for our team’s efforts. We look forward to welcoming you back soon for another exceptional stay at your home in Dubai.Warm regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback. We are delighted to hear that your colleague had a pleasant stay and enjoyed the comfort of our rooms as well as the welcoming atmosphere of our lobby.It is wonderful to know that you found our hotel reliable and free of major issues, and we are thrilled to hear that you are considering booking with us again in the future. Your kind comments will be shared with our team, as they serve as great motivation to continue providing excellent service and memorable experiences for our guests.We look forward to welcoming you personally on your next visit to DoubleTree by Hilton Dubai M Square.With Warm Regards, Doubletree by Hilton Dubai M Square Hotel and Residences Team

酒店回复: 尊敬的宾客： 迪拜M广场希尔顿逸林酒店及公寓向您致以诚挚的问候！ 感谢您抽出宝贵时间分享如此精彩的反馈。我们很高兴听到您对此次入住体验的方方面面都感到满意——从宽敞的客房和浴室，到美味的早餐和晚餐。 我们酒店地理位置优越，交通便利，地铁线路便利，为您的入住体验增添了便利，对此我们倍感欣慰。 您的好评激励着我们的团队继续为所有宾客提供卓越的服务和难忘的体验。我们期待着很快再次欢迎您，再次享受愉快的入住体验，并希望您的下次光临更加精彩。 此致， 迪拜M广场希尔顿逸林酒店及公寓团队

酒店回复: Dear Valued Guest,Warm greetings from DoubleTree by Hilton Dubai M Square Hotel & Residences.First and foremost, thank you for taking the time to share your detailed feedback regarding your recent stay.We sincerely regret to learn that your experience did not meet your expectations, and we would like to extend our deepest apologies for the discomfort and inconvenience you encountered.Regarding your special request for a bathtub, we understand your frustration. While we do our best to accommodate all requests, room allocation is subject to availability, and it is clear that we fell short in this instance. We sincerely apologize for the miscommunication and the delay in providing the room type you had requested. Your feedback has been shared with our reservations team to ensure we take all necessary steps to prevent similar issues in the future.We are also extremely concerned about your experience with the tap water. Please rest assured that guest safety and health are of utmost importance to us, and we take such matters very seriously. We are truly sorry for any discomfort or distress this may have caused. Regarding the breakfast experience, we appreciate your honest input. Our aim is to offer a variety of options to suit all our guests, and we regret that the offerings did not meet your expectations.Your comments will be reviewed with our culinary team as we continuously strive to improve the variety and quality of our breakfast selections for international guests.We value your feedback greatly, as it helps us identify areas for improvement. We sincerely hope you will give us another opportunity in the future to provide you with the seamless, comfortable, and enjoyable experience that our guests have come to expect.Should you wish to discuss your stay further, please feel free to reach out to us directly and we would be happy to assist. Warm regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

酒店回复: Dear Valued Guest, Greetings from Doubletree by Hilton Dubai M Square Hotel and Residences!Thank you for taking a moment of your time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed the excellent service and the wide variety offered at breakfast. Providing attentive hospitality along with diverse and satisfying dining options is very important to us, and it is rewarding to know that this enhanced your experience.We look forward to welcoming you back again soon for another enjoyable stay. With Warm Regards, Doubletree by Hilton Dubai M Square Hotel and Residences Team

酒店回复: 尊敬的宾客： 迪拜M广场希尔顿逸林酒店及公寓向您致以诚挚的问候！ 感谢您分享您的宝贵反馈。我们很高兴得知您喜欢酒店现代而迷人的设计，以及我们接待团队提供的热情专业的服务。我们也很高兴听到您对我们泳池的优美氛围赞不绝口，尤其是在夜晚。 我们已记录下您关于泳池温度的反馈，并将与我们的工程团队分享，以确保我们继续为宾客提供最舒适的体验。 您的好评激励着我们继续提供卓越的服务。我们期待着很快再次欢迎您，享受难忘而轻松的住宿体验。 此致， 迪拜M广场希尔顿逸林酒店及公寓团队

酒店回复: Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We are pleased to hear that our team assisted you promptly with your luggage, and that you found the room ready and the in-room facilities modern and comfortable.We also appreciate your comments regarding the bathroom design and the convenience of nearby amenities and transport. Your observations are valuable, and we will review them to see how we can improve functionality and guest comfort.We sincerely apologize for the inconvenience caused by the noise from the street-facing room on a lower floor. We understand how important a quiet and restful stay is, and we regret that this affected your experience. Please be assured that your feedback has been shared with our management team to help us better accommodate such requests in the future.We hope to have the opportunity to welcome you back and provide a more comfortable and peaceful stay.With Warm Regards, Doubletree by Hilton Dubai M Square Hotel and Residences Team

酒店回复: Dear Valued Guest, Thank you for sharing your feedback. We are glad to hear that you enjoyed the breakfast, room, view, and location during your stay.We sincerely apologize for the delay with your pre-ordered packed breakfast and for the way your request was handled. We understand how frustrating this must have been, especially with an early flight. Your comments have been shared with our team to ensure better service in the future.We hope to welcome you back to DoubleTree by Hilton Dubai M Square and provide a smoother, more enjoyable experience next time.Warm regards,Doubletree by Hilton Dubai M Square Hotel and Residences Team

酒店回复: Dear Valued Guest,Warm greetings from DoubleTree by Hilton Dubai M Square Hotel & Residences!Warm greetings once again and rhank you for taking the time to share your feedback.We are glad to hear that you found our location convenient and our rates reasonable. While your score rating does not reflect on the comments you have provided, we would like to thank you for sharing your thoughts following your stay experience. We appreciate your comments regarding the service, as they help us identify areas where we can improve to provide an even better experience for our guests.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. In the meantime, please do not hesitate to let us know should you require any further assistance. Warm regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team

酒店回复: Dear Valued Guest,Warm greetings from DoubleTree by Hilton Dubai M Square Hotel & Residences!Thank you for sharing such a wonderful review of your recent stay with us. We’re thrilled to know that you had a great overall experience and that you appreciated our industrial-style décor, luxurious ambiance, and convenient location surrounded by many dining options.It’s also a pleasure to hear your kind words about our friendly team and the extensive breakfast selection — we take great pride in ensuring our guests start their day on a delightful note.Your positive feedback means a lot to us, and we look forward to welcoming you back soon for another memorable stay.Warm regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team