酒店回复: John Paul, thakn you for sharing your feedback with us and thank you for choosing to stay with us for your time in Charlotte. I am sorry that the wait for drinks took so long during your pool time. We have shared your feedback with our bar team and will work to ensure they are focused on quick drinks and not engaged in conversations. Thank you again for sharing, travel well this fall.
酒店回复: Dear Terry,Thank you for taking the time to share your experience. I’m truly sorry to hear about the incident with the ketchup bottle breaking and our teams slow response to remedy to ketchup and glass to keep the floor safe for your child. This is not the level of care or attention we strive to provide, and I sincerely apologize for the distress and inconvenience caused.Your feedback has been shared with our housekeeping and management teams to ensure this situation is thoroughly reviewed and addressed. We take safety and cleanliness very seriously, and it’s clear we fell short during your stay.We appreciate your feedback—it helps us improve. While I understand your decision not to return, I hope we can earn back your trust in the future.
酒店回复: Gracias por compartir tu experiencia. Nos alegra saber que disfrutaste de nuestras instalaciones impecables y de la terraza Aura. Lamentamos que no hayas podido cenar allí sin una reserva previa, pero tomaremos en cuenta tu comentario para mejorar. Nos complace que hayas disfrutado de nuestros restaurantes, café y pasteles. Esperamos verte de nuevo, especialmente si visitas el Bank of America Stadium, ya que estamos a solo unos pasos.
酒店回复: Denise, thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay and had a fantastic dining experience at Dean’s. It's great to know that our location and the beautiful rooms added to your positive experience. We look forward to welcoming you back soon!
酒店回复: Jan, thank you for taking time to share your experience and thank you for choosing the JW Marriott for your stay in Charlotte. I hope you had the opportunity to enjoy dinner reservations at one of our vibrant restaurants and bar during your visit. Thank you again and travel well this summer.
酒店回复: Farzaneh, thank you for taking time to share your experience with us and thank you for your kind words recognizing our associates for their hospitality. We are delighted to hear you were able to relax and reset after you long journey and we hope the rest of your travels were memorable.
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骗了我25美元
太糟糕了，前台工作人员告诉我和我女朋友我们有25美元的餐券，但事实并非如此。他们拒绝尊重员工
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酒店回复: Dear Ryan,We sincerely apologize for the inconvenience you experienced regarding the food voucher. This is certainly not the standard of service we aim to provide. We will investigate this matter further to ensure it does not happen again. Thank you for sharing your feedback.
房间干净舒服，员工很亲切
非常干净整洁干净整洁
位置好，环境不错
酒店员工办理入住很棒。住宿条件不错。泳池酒吧和服务糟糕透顶，非常不专业。非酒店客人在餐厅用餐比酒店客人在泳池用餐享有优先权。如果要等30分钟，他们就得给客人点酒。酒吧员工让客人等了太久，让人难以接受。酒吧人满为患的时候，他们要么和其他员工私下交谈，要么和客人进行冗长的对话，而其他10到15个人则在等着点酒。这里有很多地方可以改进。
我们叫了客房服务。在打扫房间的时候，番茄酱瓶子显然掉在地上摔破了。我们事先没有收到通知，是女儿被留下的一块玻璃碎片割伤脚后才发现的。仔细检查后，我发现地毯上有几块大玻璃碎片，有些有一英寸长，在发现玻璃碎片附近的踢脚板和地板上也有番茄酱。我把至少六块玻璃碎片放在一个碗里，拿到前台解释了情况。我要求用吸尘器清理地毯，并提到了番茄酱。我们出去的时候，回来时番茄酱还在，地毯上也仍然有玻璃斑点。他们派了一位客房服务人员，她站在我们的房间里打电话，用西班牙语和别人交谈，以为我们听不懂，就告诉他们没有看到任何玻璃碎片（我已经把大块的玻璃碎片捡起来了）。她吸完尘后离开了房间，踢脚板上仍然有番茄酱。整个周末，我至少和6名员工（包括一名经理）谈过，看来只要我道歉并用吸尘器清理地毯，他们就认为问题已经解决了，因为我女儿受伤了。我们被收取了预订的全额费用，然后又被额外收取了停车费，尽管停车费包含在*******的预订中。结果，我女儿因为员工的疏忽受伤了，我们被多收了150美元，现在我得争取退款了。以后不会再来了。
这家酒店的设施无可挑剔。它有一个非常漂亮的露台，名叫“Aura”，但你必须提前预订，否则即使是住客，也找不到座位吃晚餐。酒店的餐厅非常棒，咖啡和糕点也都很棒。
如果你要去美国银行体育场，住在这里是个不错的选择，因为步行很近。
太棒了！！地方太棒了。大堂餐厅“Dean’s”简直太棒了。牛排和意面美味无比，无与伦比。地理位置简直完美。步行即可到达体育场、博物馆、公园，一切都近在咫尺。房间也很棒。我们一定会再来的。
设施和位置都很棒。酒店门前的单行道已经从3车道改为2车道，由于交通拥堵，工作人员进出车辆非常困难。这是城市问题。
房间灯光很暗，尤其是在晚上。
不过，我们这次入住体验很棒，一定会再来的！！
我们在夏洛特JW万豪酒店的住宿体验棒极了！酒店维护得非常漂亮——干净、现代、设计精美。工作人员在我们入住期间都非常友好热情。我们早上8点左右就到了，令我们惊喜的是，他们竟然允许我们立即入住。长途旅行后，这样的服务真的让我们感觉很不一样。强烈推荐这家酒店给所有在夏洛特寻求舒适、便捷和顶级服务的人！
骗了我25美元
太糟糕了，前台工作人员告诉我和我女朋友我们有25美元的餐券，但事实并非如此。他们拒绝尊重员工