酒店回复: Dear Miniyaa,Thank you so much for your wonderful review and for choosing to stay at Gusde Tranquil Villas. We are truly delighted to hear that you had an outstanding experience with us.It makes us very happy to know that you enjoyed the delicious breakfast each morning and that our team’s small gestures like preparing sandwiches when you couldn’t join breakfast—made your stay even more comfortable. Your kind words about our owner, staff, and the overall ambiance mean a lot to us.We sincerely appreciate you sharing your beautiful photos as well. It’s always a pleasure to see our guests enjoying the villa and its surroundings.We would be honored to welcome you back on your next visit to Ubud. Thank you once again for your trust and support.Warmest regards,Gusde Tranquil Villas Team

酒店回复: Dear Aaron Lai,Thank you very much for taking the time to share your wonderful feedback. We’re truly delighted to hear that you and your friends had such a pleasant stay at Gusde Tranquil Villas and enjoyed the pool view, cleanliness, and Balinese ambiance of our property.Your kind words about our attentive service and excellent facilities mean a lot to our team. We’re happy to know that your stay was relaxing and memorable.We sincerely appreciate your recommendation and hope to welcome you and your friends back again soon for another great experience in Bali.Warm regards,Gusde Tranquil Villas Team

酒店回复: Dear Valued Guest,Thank you for sharing your experience with us. We are truly sorry to hear that your stay did not meet your expectations, and we sincerely apologize for the inconveniences you faced during your visit to Gusde Tranquil Villas.We understand how important comfort, quiet, and timely service are, and we're truly sorry that you encountered issues with sound insulation, insects, and breakfast service. Please know that we take every guest’s feedback seriously and will be reviewing your concerns with our team to ensure we improve in all areas mentioned.Regarding breakfast service, we always aim to serve guests in the order of their arrival, but occasionally kitchen timing and meal complexity can create unintended delays. We will reinforce better communication among our staff to ensure smoother experiences moving forward. Your feedback about the room and water pressure has also been noted, and our maintenance team is actively working on improvements.We deeply regret that your impression of our service was not in line with the warm and welcoming hospitality we are known for. Despite this experience, we hope you will give us the opportunity to provide you with a much better stay in the future.With kind regards,Gusde Tranquil Villas

酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize if your experience did not meet expectations. Your comfort and satisfaction are our top priorities, and we take all guest concerns very seriously.Regarding cleanliness and service, we are surprised to hear about these issues as we strive to maintain high standards. Our housekeeping team ensures that all rooms are cleaned thoroughly before guest check-in. However, we regret if this was not reflected in your experience. We would have been more than happy to assist you had we been informed during your stay.We also apologize if there were any language barriers at the front desk. Our staff is always willing to assist, and we are continuously working on improving communication to better serve our international guests.We truly appreciate your feedback, as it helps us improve our services. If you would like to discuss this further, please reach out to us directly—we would love the opportunity to make things right.Best regards,Gusde Tranquils Villas.

酒店回复: Dear Guest User,Thank you for your wonderful review! We are delighted to hear that you enjoyed the lush, rainforest-like environment and the spacious room with a semi-open-air bathroom. Experiencing a storm while showering must have been a truly unique and refreshing moment!We’re also happy to know that our friendly staff could assist you and that you loved the breakfast at the restaurant in front of the villa. Your kind words mean a lot to us, and we hope to welcome you back to Gusde Tranquil Villas for another memorable stay.Best regards,Gusde Tranquil Villas Team

酒店回复: 尊敬的宾客： 非常感谢您亲切的评价。我们很高兴得知您在最后一刻预订时体验顺利，并且房间（包括浴室）非常干净。 虽然您的入住时间很短，但我们很高兴您享受了我们的热情款待。我们真诚地希望未来能再次欢迎您入住，享受更长久、更轻松的体验。 此致， Gusde Tranquil Villa

酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We’re delighted to hear that you found the overall environment pleasant and that you would recommend our property.We apologize for the inconvenience caused by the bird sounds in the early morning. Your comments are important to us, and we’ll look into ways to minimize such disturbances in the future to improve our guests’ experience.We truly appreciate your visit and hope to welcome you back soon for an even more enjoyable stay!Warm regards,Gusde Tranquil Villas Team

酒店回复: Dear Mr/s. Anonymous UserWarmest greetings from Gusde Tranquil Villas by EPSThank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We do apologize to hear there were some issues and for the rest please be assured we have addressed this with the team to ensure we improve on this. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience.Thank you and have a nice day ahead.Best regards,Gusde Tranquil Villas by EPSCorporate Management Team

酒店回复: 尊敬的太太。雷菲尔韦 EPS 古斯德宁静别墅致以最诚挚的问候 感谢您入住我们酒店并与其他旅客分享您的体验。 首先，感谢您的反馈。 得知存在一些问题，我们深表歉意，其余问题请放心，我们已与团队一起解决此问题，以确保我们对此进行改进。 对于给您带来的不便，我们再次表示歉意。 我们期待您下次访问时回到我们的住宿，我们相信您下次访问我们的住宿将是一次难忘的经历。 谢谢您，祝您有美好的一天。 此致， EPS 古斯德宁静别墅 企业管理团队

酒店回复: 尊敬的克莱门特： 感谢您抽出时间与我们分享您的入住体验。我们很高兴得知您在古斯德宁静别墅 (Gusde Tranquil Villas) 的住宿体验中享受到了干净整洁的环境，并获得了物超所值的体验。 对于您因空调问题而遇到的不便，我们深表歉意。请放心，我们的团队将调查此事，以确保为未来的客人提供更舒适的住宿体验。 我们非常荣幸地接待了您，并希望再次欢迎您，享受更加愉快的住宿体验。 此致， 古斯德宁静别墅团队