酒店回复: Dear Miniyaa,Thank you so much for your wonderful review and for choosing to stay at Gusde Tranquil Villas. We are truly delighted to hear that you had an outstanding experience with us.It makes us very happy to know that you enjoyed the delicious breakfast each morning and that our team’s small gestures like preparing sandwiches when you couldn’t join breakfast—made your stay even more comfortable. Your kind words about our owner, staff, and the overall ambiance mean a lot to us.We sincerely appreciate you sharing your beautiful photos as well. It’s always a pleasure to see our guests enjoying the villa and its surroundings.We would be honored to welcome you back on your next visit to Ubud. Thank you once again for your trust and support.Warmest regards,Gusde Tranquil Villas Team
酒店回复: Dear Aaron Lai,Thank you very much for taking the time to share your wonderful feedback. We’re truly delighted to hear that you and your friends had such a pleasant stay at Gusde Tranquil Villas and enjoyed the pool view, cleanliness, and Balinese ambiance of our property.Your kind words about our attentive service and excellent facilities mean a lot to our team. We’re happy to know that your stay was relaxing and memorable.We sincerely appreciate your recommendation and hope to welcome you and your friends back again soon for another great experience in Bali.Warm regards,Gusde Tranquil Villas Team
酒店回复: Dear Valued Guest,Thank you for sharing your experience with us. We are truly sorry to hear that your stay did not meet your expectations, and we sincerely apologize for the inconveniences you faced during your visit to Gusde Tranquil Villas.We understand how important comfort, quiet, and timely service are, and we're truly sorry that you encountered issues with sound insulation, insects, and breakfast service. Please know that we take every guest’s feedback seriously and will be reviewing your concerns with our team to ensure we improve in all areas mentioned.Regarding breakfast service, we always aim to serve guests in the order of their arrival, but occasionally kitchen timing and meal complexity can create unintended delays. We will reinforce better communication among our staff to ensure smoother experiences moving forward. Your feedback about the room and water pressure has also been noted, and our maintenance team is actively working on improvements.We deeply regret that your impression of our service was not in line with the warm and welcoming hospitality we are known for. Despite this experience, we hope you will give us the opportunity to provide you with a much better stay in the future.With kind regards,Gusde Tranquil Villas
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4人觉得有用
0.5分
豪华别墅房
独自旅行
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❌❌❌❌避雷👎🚫
卫生极差床单被单蚊帐黑的,有各种污渍黄色的
跟前台沟通,态度很差而且不怎么说英语🙂↕️🙂↕️一交流就一脸迷茫反问you pay😧☺️☺️
马桶不能冲水,空调要按十遍才能打开食物也是苍蝇蚊子蚂蚁直接端给你不管你恶心🤢🤢👎👎👎
如果你看到这条评论,或者看到有人好评推荐,请速度避雷因为这个酒店是我住过最烂的promise🙏
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize if your experience did not meet expectations. Your comfort and satisfaction are our top priorities, and we take all guest concerns very seriously.Regarding cleanliness and service, we are surprised to hear about these issues as we strive to maintain high standards. Our housekeeping team ensures that all rooms are cleaned thoroughly before guest check-in. However, we regret if this was not reflected in your experience. We would have been more than happy to assist you had we been informed during your stay.We also apologize if there were any language barriers at the front desk. Our staff is always willing to assist, and we are continuously working on improving communication to better serve our international guests.We truly appreciate your feedback, as it helps us improve our services. If you would like to discuss this further, please reach out to us directly—we would love the opportunity to make things right.Best regards,Gusde Tranquils Villas.
酒店回复: Dear Guest User,Thank you for your wonderful review! We are delighted to hear that you enjoyed the lush, rainforest-like environment and the spacious room with a semi-open-air bathroom. Experiencing a storm while showering must have been a truly unique and refreshing moment!We’re also happy to know that our friendly staff could assist you and that you loved the breakfast at the restaurant in front of the villa. Your kind words mean a lot to us, and we hope to welcome you back to Gusde Tranquil Villas for another memorable stay.Best regards,Gusde Tranquil Villas Team
酒店回复: 尊敬的宾客:
非常感谢您亲切的评价。我们很高兴得知您在最后一刻预订时体验顺利,并且房间(包括浴室)非常干净。
虽然您的入住时间很短,但我们很高兴您享受了我们的热情款待。我们真诚地希望未来能再次欢迎您入住,享受更长久、更轻松的体验。
此致,
Gusde Tranquil Villa
点评来源 Trip.com
4.2分
池景豪华房
独自旅行
挺不错的,虽然早上外面的虫鸟有点吵,但是环境挺不错的,很推荐
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We’re delighted to hear that you found the overall environment pleasant and that you would recommend our property.We apologize for the inconvenience caused by the bird sounds in the early morning. Your comments are important to us, and we’ll look into ways to minimize such disturbances in the future to improve our guests’ experience.We truly appreciate your visit and hope to welcome you back soon for an even more enjoyable stay!Warm regards,Gusde Tranquil Villas Team
酒店回复: Dear Mr/s. Anonymous UserWarmest greetings from Gusde Tranquil Villas by EPSThank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We do apologize to hear there were some issues and for the rest please be assured we have addressed this with the team to ensure we improve on this. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience.Thank you and have a nice day ahead.Best regards,Gusde Tranquil Villas by EPSCorporate Management Team
真的非常非常非常满意 价格也很实惠!
每天早晨的早餐都超好吃
老板和店员都非常好 我们有两天不能在早餐时间用早餐 他们提出主动给我们准备三明治🥪
下次去还住这!
和朋友入住居思德宁静EPS别墅的池景豪华房,体验很不错。卫生干净整洁,环境充满巴厘岛风情,服务贴心周到,设施也很完善。池景view超赞,很适合朋友小聚放松,整体较满意,推荐给打算去巴厘岛游玩的朋友。
设施:很一般,洗澡的水忽大忽小,一会儿感觉就要断水了,马桶盖更是离谱,坐到马桶圈上盖子就要掉下来,还得扶着。。。房子周边绿植很多,但是驱虫做的不好,房间里有蚂蚁和蚊子。
环境:我住的房间是池景,小院子还是蛮漂亮的,但是房间临街和酒店大厅,隔音非常差,晚上吵到一点多,早上差不多六点又开始热闹了,反正睡不好
服务:非常非常不满意,早上吃饭我先来的,点了份fruit salad, tea, fried egg,几分钟吧先端上来查和沙拉,在我坐下来10分钟左右来了一家四口白人,他们的餐三分钟上齐了,有煎蛋面包水果等等,我等了20分钟,问那个男前台多久能好,他说2分钟,又过了5分钟,我又来问为什么这么慢,煎个蛋要半小时吗?都是鸡蛋,为什么隔壁桌来的比我晚,上的这么快,不应该按顺序?搞笑的来了,他们说鸡蛋是到隔壁超市刚买的,所以时间有点久!****答非所问胡扯八诌,我直接白眼你们就优先服务白人吧,一分小费别想拿!you don't deserve it,住了一晚我就撤了,本来也是因为和朋友一起碰头才选了这家,而且我几个朋友吃个早饭也等了半个多小时,就是故意的,永久拉黑!
❌❌❌❌避雷👎🚫
卫生极差床单被单蚊帐黑的,有各种污渍黄色的
跟前台沟通,态度很差而且不怎么说英语🙂↕️🙂↕️一交流就一脸迷茫反问you pay😧☺️☺️
马桶不能冲水,空调要按十遍才能打开食物也是苍蝇蚊子蚂蚁直接端给你不管你恶心🤢🤢👎👎👎
如果你看到这条评论,或者看到有人好评推荐,请速度避雷因为这个酒店是我住过最烂的promise🙏
环境很有雨林特色 植被旺盛 工作人员服务态度很好 会提前帮忙驱赶虫子 房间很大 浴室是半露天形式的 刚好有一天在洗澡的时候外面狂风暴雨 超级有感觉 别墅前面是餐厅早餐很好吃
我是前一天才临时预订的,但入住过程非常顺利。房间包括浴室在内都非常干净。虽然只住了一晚,但还是很感谢酒店的款待。谢谢!
挺不错的,虽然早上外面的虫鸟有点吵,但是环境挺不错的,很推荐
因为房子在树林里,生态环境比较好,所以虫子比较多。但泳池水太脏了,住了2天我们都没下水,原本还准备享受一下私人泳池的。
房间还行,就是泳池旁边在施工,但酒店没有提前告知,这点让我不太满意。工作人员都很有礼貌,很热情也乐于助人。早餐算不上是最好的,不过菜单上也有不错的菜品可以点餐。
性价比超高!不过空调有点不太给力。