酒店回复: Thank you so much for your lovely feedback. We are thrilled to hear that you enjoyed the room upgrade and had such a memorable honeymoon with us. It is wonderful that you appreciated the housekeeping service and the variety of minibar drinks, we love adding those little touches.Seeing the monkeys and enjoying our restaurant sounds like a perfect blend of nature and indulgence. It means the world to us to be your favorite hotel in Bali. We hope to welcome you back for more unforgettable experiences in the future.Kindest regards,Dudik WidiarsanaFront Office Manager
酒店回复: Dear Valued Guest,We are all thrilled to learn that you enjoyed the peaceful surroundings, beautiful scenery, and relaxing spa experience during your stay with us at COMO Shambhala Estate. Your kind words about Hendra are truly appreciated, we will be sure to share your compliments with him and the team. We also value your constructive feedback regarding our service, which helps us continue to refine and enhance the guest experience.It’s wonderful to hear that you felt our sincerity in caring for our guests , that means a great deal to us. We look forward to welcoming you and your loved ones back for another rejuvenating stay in Ubud.Kindest regards,Dudik WidiarsanaFront Office Manager
酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience with us. We deeply regret to hear that your stay did not meet expectations, and we sincerely apologize for the discomfort and inconvenience you encountered.Your feedback is incredibly valuable, and we take each point you raised seriously, from the condition of the room and the balcony door lock to the level of housekeeping service and lack of amenities. Please be assured that we are actively working with our teams to address these concerns as a priority, particularly in enhancing the safety features, improving pest control measures, and upgrading in-room facilities.We are also reviewing our service standards and response times to ensure that our guests feel safe, comfortable, and well cared for throughout their stay. What you experienced falls far short of the service we aim to deliver, and we are truly sorry for that.We appreciate your constructive feedback and your willingness to share it. Your comments will help us create a better experience for all future guests. We hope to have the opportunity to welcome you back in the future so we can provide you with the stay you originally envisioned.Warm regards,Kindest regards,Dudik WidiarsanaFront Office Manager
酒店回复: Dear Valued Guests,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the jungle environment and felt immersed in nature during your stay. We are also pleased that you appreciated the birthday flowers and the warm send-off from our tema members.We have noted your comments regarding the Personal Assistant service and we will use this to improve our training and ensure our team provides a more attentive and excellent service. We have also noted your comment regarding the turn down service. It is a standard procedure for us to cover the outdoor furniture during the turndown service to protect the furniture from the night dew and to ensure it is clean and dry for your use in the morning. However, we understand that this may have caused confusion and we will be sure to communicate this better to our guests in the future.We truly value your insights and hope to have the opportunity to welcome you back for a truly exceptional experience.Kindest regards,Dudik WidiarsanaFront Office Manager
酒店回复: Dear Valued Guests,Thank you for your thoughtful and detailed review! We’re delighted you enjoyed the natural beauty, luxurious environment, and the exceptional service from our team, especially Zara. Your kind words about our care and attention mean the world to us.We appreciate your feedback regarding hygiene details and the shower head. Rest assured, we will review these areas to enhance our guest experience. It’s wonderful to hear you relished the fresh and healthy breakfast, spa, and our unique daily activities.We can’t wait to welcome you back for another rejuvenating stay in our serene retreat!Kindest regards, Dudik WidiarsanaFront Office Manager
5.0分
套房（带露台）
情侣出游
环境真的太好了！
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酒店回复: Dear Doris 9394,We are delighted to learn that you enjoyed your recent stay with us. Most importantly, we are thrilled that you found how amazing our surrounding area is, with green scenery all around the property. We sincerely hope to have another opportunity to have you again in future to create another outstanding memory with us.Kindest regards,Dudik WidiarsanaFront Office Manager
酒店回复: Dear Valued Guest,Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the beautiful surroundings and our Personal Assistant service. Your kind words are a great encouragement to our team.We are sorry to hear about the discomfort caused by the bugs. Being located in the midst of nature, we strive to balance preserving the natural environment with providing a comfortable experience for our guests. We will review our pest control measures and explore ways to further minimize such inconveniences.Your feedback is invaluable, and we sincerely appreciate your understanding. Should you decide to return, we’d be happy to make special arrangements to ensure your stay is even more enjoyable. Please feel free to contact us directly for any assistance.Kindest regards,Dudik WidiarsanaFront Office Manager
酒店回复: Dear Valued Guests,Thank you so much for your thoughtful feedback. We are delighted to hear you found our forest setting both charming and meticulously designed, and that you appreciated our attentive Personal Assistant service. We do understand that walking through nature and the presence of mosquitoes can be less than ideal. Your perspectives matter a lot, and we are committed to enhancing the overall experience, whether that is refining our value proposition, exploring ways to ease mobility on-site, or helping manage those pesky bugs.We hope to welcome you back and make your next stay even better.Kindest regards,Dudik WidiarsanaFront Office Manager
蜜月升级了房型真的有赚到！！！酒店管家服务超好，每天minibar都有新口味的饮品。环境超赞还看到了好多猴子，餐厅也很好吃！巴厘岛最最最最喜欢的酒店没有之一
如果你想来乌布地区度假，追求安静舒适的环境，就来这里吧。抛开个人的一些习惯问题，这家酒店的位置相当不错，景色也很大气，SPA手法舒服。服务上有一些小问题，但他们夜班的员工Hendra态度很好。尤其是在和Amandari安缦黛宁对比后，更感觉COMO虽然存在一些问题，但至少真诚地对待客人，下次我还是将这家风景卓著的酒店推荐给我的朋友和家人。
房间非常差，建议不要入住自讨苦吃。房间非常老，房间晚上特别阴森，环境极差。很多蚊虫，设施老旧，备品极差。
更可笑的是主卧的阳台门锁是坏的，半夜三点开始有动物撞门，朋友一整晚都没有休息好。幸好提前发现叫师傅来修门，等了四十分钟修门师傅才过来。
有很大的安全隐患，淋雨全在室外，晚上也没有灯，一整晚都在担惊受怕，所有人都没有休息好。
管家服务差劲，酒店不提供充电器，想借一个直接说不提供此服务。很难想象这么偏远的酒店一晚一万五。住过很多酒店，第一次写着么长的评论，劝退同胞们，千万别来受罪😓
这个价格至少como不值、服务很差、当晚喝的饮料、第二天不给你扔掉换新的、竟然还放在冰箱里、热带地方，水果汁能不馊吗？很差…这酒店大可不必住…
环境真的很不错，置身于jungle中。服务其实也不错，有私人管家，但不能说很好很贴心就还过得去。有些细节满意，有些细节会让人失望，比如我们在阳台的沙发/桌椅在前一晚就被盖毯封起来了，但第二天才退房，还有一个上午的时间，但就是无法使用了，所以不明白此举是什么用意。但也准备了生日的花花，包括退房时，工作人员也都很热情欢送。环境大于一切，还是挺好的体验。
这里的自然风光真是令人惊叹。
这是我第一次住森林度假村，它和海边度假有不同的魅力。
工作人员很友善，设施古典雅致，同时又干净现代。
美味健康的食物让这里更加出彩。
下次有机会的话，我一定会再来的。
卫生：
不去扣细节还是没有任何问题的，毕竟是野奢酒店，我说的细节类似于，在洗手台发现金色头发，就还是有卫生盲区。
环境：
山里，应该算是在一个山头上吗？酒店自带徒步路线（1hr）和spring pool，总之环境非常棒，在这只想加快呼吸频率哈哈哈。离ubud市区大概30分钟车程。
服务：
要给1000分，每一位员工都很专业。这个星级的酒店服务魅力在于他们会提前为你多想一步，且为你安排好。在这里扔掉脑袋就好了，会被照顾的好好的。比如下雨从餐厅回房间，会默认为你安排好球车接送，你步行到上车点，车就已经在等你了，一秒都不带耽误的。也感谢管家zara, 我总说她像魔法小精灵一样在我们最需要的时候闪现在我们身边。
设施：
酒店分为不同area，每一area里面大概是5间房，有共享的区域（泳池，客厅休息室等等）。还有spa，恒温泳池，两家主打有机概念的餐厅。 早餐非常好吃，因为什么都敌不上新鲜健康的食材！staff也一直关心有没有睡好，有没有吃好，贯彻落实康养理念，比如有没有cheese的cheesecake. 每日有不同的课程可以参与，记得提前报名。
唯一一点建议，希望可以考虑换个shower head，或者加个花洒。shower head出水较小，且水流不集中，洗长头发有些郁闷。
总之会再来的💖
环境真的太好了！
环境是非常好的，而且是管家服务，图片里是我们的管家小哥，能帮助我闷解决所有问题（甚至开着小车带我们去附近小卖部采购）。
有一点很难评……就是因为在山里，虫实在太多，回去就过敏了……
森林的环境不错也精致，酒店服务也不错有专门的管家。只不过需要走上走下和蚊虫多一点。但感觉性价比不算太高。