酒店回复: Dear Suobao1228,Warm greetings from The Samaya Ubud,Thank you very much for sharing your detailed feedback. We’re delighted to hear that you appreciated the privacy of our hillside villas and enjoyed the unique perspectives offered by our two restaurants—whether dining atop the mountain or beside the valley. It’s wonderful to know the cuisine pleased your palate and contributed to your overall experience.We are especially grateful for your kind recognition of our team’s swift response to the air conditioning issue during your stay. Ensuring our guests’ comfort is our highest priority, and it’s reassuring to hear that our efforts to promptly resolve the situation made a positive impact. Additionally, we’re glad that our complimentary shuttle service to the heart of Ubud added convenience to your travels.Thank you again for choosing The Samaya Ubud. We look forward to welcoming you back for another serene and memorable stay amidst the beauty of Ubud.Best regards,The Samaya Ubud's Team

酒店回复: 尊敬的 Five_， 萨玛雅乌布酒店向您致以诚挚的问候！ 感谢您抽出时间分享您近期入住体验的真诚反馈。对于您的部分体验未能达到预期，我们深感抱歉。感谢您的坦诚评价，这有助于我们不断改进。 关于酒店的使用年限和清洁度，如果这些方面未能完全满足您的标准，请接受我们的歉意。我们非常注重别墅和庭院的维护，并将您的反馈与我们的客房清洁和维护团队沟通，以确保更加注重细节。我们也理解您对野生动物的担忧；鉴于我们酒店坐落在乌布茂密丛林中的自然环境中，与当地动物的邂逅是我们努力保护的原始环境的一部分，但客人的舒适度仍然是我们的首要任务。 对于任何关于设施的疑问，我们深表歉意——虽然我们没有室内泳池，但我们的室外泳池旨在让您放松身心，保护您的隐私。我们感谢您对泳池深度的反馈，并将继续向我们的客人，尤其是家庭客人，清楚地传达这一点。对于停电造成的不便，我们深感抱歉；请放心，我们与当地政府密切合作，并已部署备用系统，以最大程度地减少停电造成的不便。 乌布的交通状况确实瞬息万变，我们建议您根据实际情况规划行程。尽管我们的班车服务状况不佳，但我们很高兴您觉得它很有帮助。我们也感谢您对早餐和水疗护理的评价，我们会与相关团队分享这些意见，以改进我们的服务。 再次感谢您的宝贵意见。我们希望未来有机会再次欢迎您，并为您提供真正体现我们高标准追求的体验。 此致， 萨玛亚乌布团队

酒店回复: 亲爱的HiaoHiao， 萨玛雅乌布酒店向您致以最诚挚的问候！ 感谢您在萨玛雅乌布酒店入住后抽出时间分享您的反馈。 我们很高兴得知您觉得别墅干净整洁，我们的服务热情友好。我们也很高兴得知您喜欢免费的下午茶、便捷的班车服务，以及您在我们水疗中心的体验。我们很高兴看到我们的双人按摩给我们留下了如此深刻的印象——我们的理疗师会非常高兴听到您的赞赏！ 我们也感谢您对别墅起居区灯光提出的建设性意见。您的反馈非常宝贵，我们一定会认真考虑，并继续努力提升宾客体验。 再次感谢您的入住。我们希望很快能再次欢迎您，再次享受轻松惬意的假期。 此致， 萨玛雅乌布酒店全体团队

酒店回复: Dear Valued Guest,Warmest greetings from The Samaya Ubud!Thank you very much for taking the time to share your feedback. We're delighted to hear that you enjoyed the à la carte breakfast, as well as the condition of your room and our swimming pool.We also appreciate your comments regarding our location and, most importantly, your note about the hygiene details. Please accept our sincere apologies for any inconvenience caused — your comfort and satisfaction are very important to us, and we will be addressing this with our housekeeping team to ensure improvements are made.We hope to have the opportunity to welcome you back and provide you with an even better experience.Best regards,The Samaya Ubud's Team

酒店回复: Dear Valued Guest,Thank you for sharing your review with us. We're glad to hear you appreciated the natural beauty and unique hillside setting of our property, especially the mountain and river villas.We also take note of your comments regarding the afternoon tea and dinner. Your input is valuable, and we will share it with our culinary team as we continuously strive to enhance our dining experiences.We hope to have the opportunity to welcome you back and provide an even more memorable stay.Best regards,The Samaya Ubud's Team

酒店回复: Dear Valued Guest,Warmest greetings from The Samaya Ubud. Thank you for your kind review! We're so glad to hear that you enjoyed the resort's unique village atmosphere, nestled in the mountains and next to the rice fields. We truly believe this location offers a serene and tranquil escape into nature.We completely understand that the steep roads around the resort can be a bit challenging, but we're happy to know that our golf carts made your movement around the property more convenient. We offer this service to ensure that all of our guests can enjoy the beautiful surroundings without any difficulty.We agree that 2-3 nights is ideal to fully immerse yourself in the resort's peaceful environment, and we hope you’ll have the opportunity to stay longer on your next visit. Thank you again for your feedback, and we look forward to welcoming you back soon for a more relaxed and extended stay!Best regards,The Samaya Ubud's Team

酒店回复: Dear Valued Guest,Warmest greetings from The Samaya Ubud!Thank you for taking the time to share your feedback. We truly appreciate your kind words about our service, and we’re especially glad to know our team could support your family during a difficult moment — your child’s well-being was our top priority.We’re also pleased that you enjoyed the private pool and the view, even though the weather didn’t allow you to make full use of it. We understand how disappointing that must have been.Regarding your comments about the room facilities and cleanliness, we sincerely apologize. Your observations have been shared with our housekeeping and maintenance teams for immediate follow-up and improvement. Ensuring a clean and comfortable environment is very important to us, and your feedback helps us do better.We hope to welcome you back under sunnier skies and in an even more comfortable setting. Please don’t hesitate to reach out if we can assist you with a future stay.Best regards,The Samaya Ubud's Team

酒店回复: Dear kornhill,Warmest greetings from The Samaya Ubud. Thank you very much for choosing our lovely resort as your accommodation in Bali!Thank you for sharing such a thoughtful and detailed review of your experience with us at The Samaya Ubud. We are delighted to hear that you found our service, staff, and villa to be highlights of your stay. It is truly rewarding to know that the friendly, personal service provided by our team, as well as the comfort of the villa, made a lasting impression on you. We pride ourselves on creating a warm, welcoming atmosphere, and we are so pleased that you felt that sense of local culture during your time with us.We also appreciate your feedback on the breakfast and dinner offerings. We strive to provide a unique and high-quality dining experience, and it’s wonderful to hear that you enjoyed the meals, especially the dinner dishes. Your comparison to larger, mass-market hotels is valuable to us, as we aim to provide a more intimate and personalized experience.We completely understand your thoughts on the congestion in Ubud. While it’s a beautiful and culturally rich area, we do acknowledge that traffic can be challenging at times. We hope that the beauty and charm of Ubud, along with the comfort of our resort, made up for the occasional inconvenience.Thank you again for your feedback and for choosing to stay with us. We would love to welcome you back for another stay in the future!Best regards,The Samaya Ubud’s Team

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share such a detailed and thoughtful review of your recent stay with us. We truly appreciate your feedback and are so pleased to hear that you had an overall enjoyable experience.We're glad you chose the our most favorite villa which is One Bedroom Hill View Villa —many of our guests enjoy the cooler breeze and peaceful ambiance it offers, along with the convenient access to the breakfast restaurant and front desk. It’s great to hear you enjoyed the serene mountain atmosphere and the beautiful views from up there.We're also happy you had such a positive experience with our breakfast selection. We take pride in offering a variety of international and Asian-inspired dishes, and it’s wonderful to hear that the Japanese-style breakfast and chicken porridge suited your taste. Your compliments on the fresh juices and welcome fruits are very much appreciated!Thank you as well for your kind words about our team and service—we always strive to ensure every guest feels truly cared for, and it’s rewarding to hear that you found our attention to detail and staff enthusiasm so genuine.We’re especially thrilled to hear that you enjoyed the SPA experience, and even found it more satisfying than other high-end options. We’re proud of our team of skilled therapists and the peaceful setting we’ve created. It’s great to know that the ability to choose your own essential oils and the cleanliness of the environment enhanced your relaxation.We do understand your feedback about the rain affecting your private pool experience—nature can be unpredictable, but we hope it still added to the ambiance of your villa. And thank you for your thoughts on the dinner; we’re always looking to improve and would love the chance to recommend dishes more suited to your preference next time.Regarding the shuttle to town, we appreciate your feedback. Since we aim to balance guest convenience with personalized service, we currently offer scheduled shuttles based on the hotel's schedule. That said, we’re continuously reviewing this and will consider ways to improve accessibility.Once again, thank you for your detailed review and for choosing to stay with us. We hope to have the pleasure of welcoming you back for another memorable stay—hopefully with some sunshine to enjoy the pool next time!Best regards,The Samaya Ubud's Team

酒店回复: Dear Viphia,Warmest greetings from The Samaya Ubud. Thank you very much for choosing our lovely resort as your accommodation in Bali!Thank you so much for your kind words and for sharing those stunning photos with us! We’re so happy to hear that you had a wonderful time and that you found the scenery and the room so relaxing. It truly means a lot to us that you felt at ease and enjoyed the peaceful, private atmosphere of our hotel.We’re also thrilled to know that our service met your expectations and helped make your stay even more special. Your feedback is invaluable, and we’re so grateful for your high recommendation!We hope to welcome you back to paradise again soon!Best regards,The Samaya Ubud's Team