酒店回复: Dear Froilan,Thank you for the perfect rating! We're absolutely delighted that you found everything so comfortable and clean during your stay with us. It's wonderful to hear that our team made such a positive impression with their friendly service.We appreciate you taking the time to share your experience, and we look forward to welcoming you back to Holiday Inn Express & Suites Vidalia soon!Warm regards,Guest Experience Team
5.0分
家庭亲子
原文
翻译提供方:Google
超级友好的工作人员
5.0分
其他
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The facility was very nice and very clean. The surroundings were safe with a couple of eateries in walking distance. The breakfast was a little less than desired but continental breakfast was acceptable.
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酒店回复: Dear Marva,Thank you so much for the fantastic review! We're delighted to hear you found our facility nice and clean, and that you felt safe and comfortable during your stay. It's great to know the nearby dining options added convenience to your visit.We truly appreciate your feedback about our breakfast offerings. We're always looking for ways to enhance our guests' experience, and your comments are valuable as we continue to evaluate our morning service.We'd be delighted to welcome you back on your next trip to Vidalia. Thank you for choosing Holiday Inn Express & Suites!Warm regards,Guest Experience Team
4.0分
其他
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Disappointed that a charge of $25.00 was put on each of the 2 rooms rrserved. Not sure why this was necessary. Rooms were paid for in advance and processed on my credit card. Was not advised when reservation made that there would be additional charge of $25.00 per room. Also aggravated that at 9:30 pm, on day of checkin, received a call from the front desk stating there was a complaint that running and jumping complaint was received from the room below us in one of the rooms. There was no “running and jumping in the room!!!
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酒店回复: Dear Mary,Thank you for taking the time to share your experience and for your rating. We're glad you chose to stay with us and appreciate you bringing these concerns to our attention.We understand your surprise regarding the room charges, and we appreciate your feedback about our communication during the reservation process. We strive to ensure all guests have clear information about their stay details. Regarding the evening call you received, we recognize this wasn't the kind of interruption you expected during your visit, and we appreciate you letting us know about this situation.Your feedback helps us focus on enhancing our guest communication and ensuring a more seamless experience for everyone. We're committed to providing our guests with exceptional service and comfort throughout their stay.We hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Guest Experience Team
3.0分
其他
Coffee so weak could see through. Room next to laundry so heard machines running while trying to sleep.
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酒店回复: Dear Julia,Thank you for taking the time to share your experience and for your feedback. We appreciate you bringing these concerns to our attention regarding your stay with us.We understand that the coffee quality and room location weren't what you expected for a comfortable visit. Your comments about the laundry room proximity help us better understand how room assignments can impact our guests' rest. We take your feedback seriously as we're always looking for ways to enhance the guest experience.We hope to have the opportunity to provide you with a much better experience on your next visit and would love the chance to regain your trust.Warm regards,Guest Experience Team
5.0分
其他
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Will Stay Here Again
We stayed at the Holiday Inn Express in Vidalia, GA for one night following a football game we were in town for. Check-in was great, the desk clerk was professional and friendly, the hotel was clean, and the breakfast was delicious.
The only negatives were as follows:
1) Only two towels in a room that sleeps 4
2) When taking a shower, water spurted from where the shower head was attached to the wall, over the curtain, and onto the floor.
Each of the negatives were easily dealt with and, overall, our stay was pleasant.
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酒店回复: Dear Sandra,Thank you so much for the fantastic review and perfect rating! We're absolutely delighted you chose to stay with us during your football weekend in Vidalia.It's wonderful to hear you had such a positive experience with our front desk team and that you enjoyed our complimentary breakfast. We're so glad the hotel's cleanliness met your expectations and that our staff provided the professional, friendly service we strive for with every guest.We really appreciate you taking the time to share the details about your room, and we're pleased that these didn't detract from your overall pleasant stay. Your feedback helps us continue improving our guest experience.We'd be delighted to welcome you back on your next trip to Vidalia, whether it's for another exciting football game or any other occasion that brings you to our area!Warm regards,Guest Experience Team
5.0分
家庭亲子
Good breakfast, nice and clean breakfast area, quite room and convenient location
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酒店回复: Dear Guest,Thank you so much for the excellent rating! We're delighted to hear that you enjoyed our breakfast and found the breakfast area clean and inviting. It's wonderful to know that your room was quiet and that our location worked well for your travel needs.We appreciate you taking the time to share your positive experience with us. Your feedback means a great deal to our team, and we're so glad we could provide you with a comfortable and convenient stay.We look forward to welcoming you back on your next visit to Vidalia. Thank you for choosing Holiday Inn Express & Suites!Warm regards,Guest Experience Team
3.0分
其他
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fire alarm
Our first night, the fire alarm went off 11:00 pm. The clerk on duty, told us to ignore the alarm and go back to bed. The fire department was not called and made us uncomfortable about going back to bed. The room was partially comped. The second night was much better.
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酒店回复: Dear Brenda,Thank you for taking the time to share your experience with us. We're glad to hear that your second night was much better and that we were able to provide some compensation for the inconvenience during your first evening.We understand how unsettling an unexpected alarm can be, especially late at night, and we appreciate you bringing this to our attention. Guest safety and peace of mind are our top priorities, and we take all feedback seriously to ensure we're providing the secure, comfortable environment our guests expect.We're pleased that the remainder of your stay was more enjoyable and hope this experience reflects the quality service we strive to deliver consistently. We remain committed to providing our guests with exceptional experiences and would love the opportunity to welcome you back for a more restful stay.Warm regards,Guest Experience Team
3.0分
家庭亲子
The fire alarm kept going off!!!! Hard to sleep when the alarm is going off and no one cared!!!
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酒店回复: Dear Rhonda,Thank you for taking the time to share your experience with us. We truly appreciate you bringing this to our attention regarding the fire alarm disruptions during your stay.We understand how important a good night's rest is when you're traveling, and we sincerely regret that your sleep was interrupted. Guest comfort and safety are our top priorities, and we take all feedback seriously as we work to enhance our service and ensure every guest has a peaceful stay.We hope to have the opportunity to regain your trust on your next visit to Vidalia. We remain committed to providing our guests with the restful, comfortable experience you deserve.Warm regards,Guest Experience Team
5.0分
其他
We only stayed one night but everything was great. The breakfast is also very good.
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酒店回复: Dear Michael,Thank you so much for the fantastic review! We're absolutely delighted that everything was great during your stay, even though it was just for one night.It's wonderful to hear that you enjoyed our breakfast as well. We take pride in starting our guests' days off right with quality options and great service.We'd be thrilled to welcome you back on your next visit and look forward to providing you with the same excellent experience.Warm regards,Guest Experience Team
一切都非常舒适和干净!...工作人员非常友好!!
超级友好的工作人员
The facility was very nice and very clean. The surroundings were safe with a couple of eateries in walking distance. The breakfast was a little less than desired but continental breakfast was acceptable.
Disappointed that a charge of $25.00 was put on each of the 2 rooms rrserved. Not sure why this was necessary. Rooms were paid for in advance and processed on my credit card. Was not advised when reservation made that there would be additional charge of $25.00 per room. Also aggravated that at 9:30 pm, on day of checkin, received a call from the front desk stating there was a complaint that running and jumping complaint was received from the room below us in one of the rooms. There was no “running and jumping in the room!!!
Coffee so weak could see through. Room next to laundry so heard machines running while trying to sleep.
Will Stay Here Again
We stayed at the Holiday Inn Express in Vidalia, GA for one night following a football game we were in town for. Check-in was great, the desk clerk was professional and friendly, the hotel was clean, and the breakfast was delicious.
The only negatives were as follows:
1) Only two towels in a room that sleeps 4
2) When taking a shower, water spurted from where the shower head was attached to the wall, over the curtain, and onto the floor.
Each of the negatives were easily dealt with and, overall, our stay was pleasant.
Good breakfast, nice and clean breakfast area, quite room and convenient location
fire alarm
Our first night, the fire alarm went off 11:00 pm. The clerk on duty, told us to ignore the alarm and go back to bed. The fire department was not called and made us uncomfortable about going back to bed. The room was partially comped. The second night was much better.
The fire alarm kept going off!!!! Hard to sleep when the alarm is going off and no one cared!!!
We only stayed one night but everything was great. The breakfast is also very good.