酒店回复: Dear Valued Guest,Thank you very much for choosing to stay with us at Amari during the Chinese New Year holiday and for sharing your detailed feedback.We’re delighted to hear that you enjoyed the family room layout, our clean environment, the BBQ buffet, and the evening performance. It’s especially wonderful to know our team’s service made a positive impression on your family.Regarding the sea conditions, we truly understand your expectations. The color and clarity of the ocean in Koh Samui can vary depending on the season, tides, and weather conditions, especially during certain times of the year. While we are fortunate to have a well-maintained beachfront, natural sea conditions are beyond our control. That said, we always strive to keep our beach area clean and comfortable for all our guests.We sincerely appreciate your honest comments and hope to have the opportunity to welcome you and your family back again for another relaxing stay.Kind regards,Christopher AdamsResort Manager
酒店回复: Dear Valued Guest,Thank you for sharing your review following your recent stay at Amari Koh Samui. We are pleased to hear that your children enjoyed the swimming pool and beach, and that you found our location convenient.We sincerely regret to learn that certain aspects of your stay did not meet your expectations. Your feedback regarding the room condition, charges, and service experience is truly valuable, and we will share your comments with our team to ensure we continue enhancing the guest experience.We look very much forward to welcoming you back on your next visit to Koh Samui!With our best wishes,Management Team, Amari Koh Samui
4.0分
家庭豪华房
家庭亲子
原文
翻译由AI提供
这家酒店非常干净整洁，是家庭出游的好选择，但是泳池设施不够完善。在沙滩上时也没有点餐服务。
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酒店回复: 感谢您的反馈，并感谢您对我们度假村清洁卫生和家庭友好环境的肯定。很遗憾听到您觉得泳池空间不足，以及缺乏海滩服务。我们非常重视您的反馈，并已将您的意见分享给我们的团队，以便我们不断改进和提升宾客体验。我们期待您再次光临，享受更美好的住宿体验。
此致，
Alexander M Willmann
总经理
酒店回复: Dear Valued Guest, Thank you for sharing your excellent review following your recent stay at Amari Koh Samui. We are delighted to read you enjoyed staying with us. We look very much forward to welcoming you back on your next visit to Koh Samui! With our best wishes, Management Team, Amari Koh Samui
酒店回复: We were genuinely surprised to read your comments regarding the garden, as this area typically receives a great deal of care and very positive feedback from our guests for its lush tropical setting and regular maintenance. Nevertheless, we truly appreciate you bringing your concerns to our attention, as guest comfort and wellbeing are always our priority.While we were not able to determine the exact cause of the red spots mentioned, such reactions can sometimes occur in tropical destinations and may be linked to factors such as sand fleas from a beach or the body’s adjustment to a new climate and environment. These can be quite common when travelling to warmer, more humid regions.Please be assured that hygiene and cleanliness standards across the resort are very important to us, and your feedback has been shared with the relevant teams for immediate review.Should you require any assistance or wish to share more details about your experience, we would be very glad to support you further.Warm regards,Alexander M WillmannGeneral Manager
过年去的阿玛瑞酒店，订的是家庭房，有两层，带阳台，很适合一家四口入住。整体环境比较干净，沙滩不算大，对比旁边的低档次一点的酒店，沙滩算是有管理，比较干净的了。酒店晚餐有表演，BBQ自助餐，服务也都不错。只能说苏梅岛的海没有想象中清澈见底，少了那种蓝色大海的感觉。
非常适合家庭度假的酒店。泳池很多，绿化很好，房间的视野也很美。有一个特色泳池是海水池，我们可以游很久，皮肤也不会像泡在氯水里那样不舒服。早餐太棒了，有欧式、印度和亚洲风味美食🥰沙滩很干净，但海水很浅，还有潮涨潮落。
酒店很棒，分为三个不同的区域，有三个独立的泳池。
主区域就在海滩旁边。
早餐种类丰富，食物选择很多，非常棒。
员工非常友好，乐于助人。
食物非常好！
1.酒店有海滩和泳池，房间以大街为界线分两部分，我们定的是海翼套房，到了才知道不是海景房，只是靠近海滩这边的。海景房不确定怎么订到。
2.房间最大的问题就是潮湿，床单都感觉潮湿的，地板也潮湿，所以会给人感觉不干净，个人觉得是潮湿的关系，第一天入住很不习惯，住了几天也就接受了.好在泳池海滩小朋友很开心。介意的要注意。
3.苏梅岛酒店都是按人头收费的，根据儿童岁数不同，要看清楚。我们到酒店了才知道，一个小朋友13岁被告知要加钱，以为不加床就不收钱，不行❌加了300多一晚，但好在酒店也帮忙加了床，还有早餐，所以感觉还能接受。早餐挺丰富的。
4，酒店位置离最热闹的大街步行10分钟左右，门口斜对面有家便利店和小礼品店，买些日用品也算方便。
5.关于服务问题，个人感觉中规中矩，没有服务差，但是能感受对欧美客人更热情些。
这家酒店非常干净整洁，是家庭出游的好选择，但是泳池设施不够完善。在沙滩上时也没有点餐服务。
服务友善，早餐很丰盛。位置离查汶闹市很近，便于品尝各餐厅，没有租摩托，觉得一样方便。房型有四张床🛏的房型，很适合我家带两个小孩。
很棒的酒店，早餐种类超级丰富（应有尽有），我们这一个月已经换了四家酒店了，这家是伙食最好的！一切都很漂亮，房间干净又现代。唯一不太满意的是大海（海底有海藻🙈），可能是因为月份不对（我们是11月去的），其他一切都很棒！
花园的环境，就是设施比较老旧，卫生有待加强，全家身上起红点。
地点好，超级舒服。今晚住在苏梅岛阿玛瑞酒店的蜜月套房……还会再来。