酒店回复: Dear Valued Guest,Thank you very much for sharing your wonderful review and for giving Harper Kuta Hotel by ASTON a perfect 10 out of 10 rating. We’re truly delighted to know that you enjoyed the great value of our hotel, the comfort of your room, and our strategic location close to the lively Kuta area yet still peaceful for a good rest.Your kind feedback truly inspires our team to continue providing the best hospitality experience for all our guests. We look forward to welcoming you back soon for another enjoyable stay in Bali.Warm regards,Roni Y.General Manager
酒店回复: Dear Lillien Lai,Thank you for sharing your detailed feedback regarding your recent stay. We deeply regret to hear that your experience did not meet your expectations, and we sincerely apologize for the issues you encountered.The cleanliness and maintenance concerns you highlighted, including the uncleaned room, damaged furniture, and inadequate facilities, are not reflective of the standards we strive to uphold. Please rest assured that we take your comments seriously and will address these issues with our housekeeping and maintenance teams to ensure improvements are made immediately.We also regret that the room assigned did not meet your expectations regarding its condition and view. We always aim to provide accommodations that align with the value of the price, and we will review our offerings to ensure they meet the expectations of our guests.Your feedback regarding pricing and comparisons with other hotels in the area is valuable to us. While our rates are determined by a combination of factors, including location and amenities, we will evaluate whether improvements are necessary to better reflect the value provided.We apologize for falling short of providing a comfortable and satisfactory stay and appreciate your honest feedback. We hope to have an opportunity to restore your confidence in our hotel should you decide to visit again.Kind regards,Roni Y.General Manager
点评来源 Trip.com
2人觉得有用
5.0分
家庭套房
朋友出游
原文
翻译由AI提供
感谢 Harper Kuta by Aston,服务很好,食物也很美味。
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酒店回复: 亲爱的 Indri Maya Sofia Ticoalu,
感谢您选择 Harper Kuta by Aston 并感谢您的好评。我们很高兴听到您喜欢我们的服务并发现我们的食物很美味。为客人提供绝佳的体验始终是我们的首要任务。
我们非常感谢您的支持,并期待着未来再次欢迎您入住。
此致,
Rony Y.
总经理
酒店回复: 尊敬的客人:
哈珀库塔阿斯顿酒店 (Harper Kuta by ASTON) 向您致以诚挚的问候!
非常感谢您周到细致的点评。
我们很高兴您喜欢我们优越的地理位置,周围遍布商店、餐厅和药店等便利设施,步行即可到达海滩。我们也很高兴得知,从机场出发的行程非常顺畅。
我们尤其高兴您觉得我们的豪华客房宽敞整洁,并且您赞赏我们为支持环保工作而提供的饮水机。我们也很高兴得知,我们的入住/退房流程非常顺畅,并且您喜欢我们提供的早餐选择。
您对我们整体价值的认可对我们意义重大。我们期待着您再次光临巴厘岛,享受美好的住宿体验!
诚挚的问候,
Rony Y.
总经理
点评来源 Trip.com
5.0分
高级房
情侣出游
房间很干净 早餐也很好吃 而且也有阳台
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酒店回复: Dear Guest,Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed the cleanliness of our rooms, the delicious breakfast, and the added comfort of having a balcony. Your satisfaction is our priority, and we’re glad we could make your stay enjoyable.We look forward to welcoming you back to Harper Kuta for another great stay.Best regards,Rony Y.General Manager
性价比高,房间也还可以,位置在热闹繁华地段,楼下就有好多清吧餐吧,但也没什么噪音,走路去库塔沙滩也不远
酒店地理位置不错,离海滨购物中心大约19分钟的步行路程。第一印象非常好,员工很愉快,接待处也很棒。我们的房间很大,床也很舒服。我们只住了一晚。早餐真的很糟糕,所有的食物都是冷的。虽然可以点现做的鸡蛋,但等太久了,端上来的时候都凉了。总的来说,这家酒店住一晚还是可以的。
酒店非常干净,强烈推荐。
房间不算小,而且收纳空间也很充足。周围有很多能听现场音乐的地方,所以每年都会预订这家酒店。明年我还会再来的~~^^
这家酒店每晚$47比他对面的四星级酒店还贵10美元很近的best Weston is$30。但是我看到的和体验到的根本就不止这个价格的一半,下面有几个幅图。 首先他给我的房间是没有打扫过的。家具都是有缺损的,房间内的装修和卫生实在是不如一些二星星级酒店。 厕所也是没有门水全都溅出来。一进门就是大厅装修。房间外也没有任何风景是破房子。我也不想说太多了,不是想损害他家的生意,就这种情况,这种软硬设施要这么贵的价格真的是没有天理了,我是一个喜欢公平的人,不想这样的经历被更多的人体会到。
感谢 Harper Kuta by Aston,服务很好,食物也很美味。
入住和退房手续办理得很快。前台工作人员很友好,响应及时。家庭房也很大很舒适。尽管酒店有些年头了,但保养得非常好。
早餐不太令人满意。口味、种类以及服务人员的响应速度都有待提高。经常出现菜品空盘很久却没人检查或补充的情况,有时需要客人提醒。
但总的来说,我对这次住宿还是很满意的。
一切都很好,但美中不足的是:我曾通过WhatsApp直接和酒店确认了预订泳池景观房的特殊要求,一开始也得到了肯定的答复。然而,当我抵达时却被告知无法满足。这让我感到有些失望。不过,总体来说,酒店还是很棒的。
酒店地理位置绝佳,周围设施齐全(有7-11便利店、药店、餐厅和商店等等),步行到海滩也只需15-20分钟。从机场开车过来大约20分钟。豪华房宽敞又干净。走廊里有饮水机,方便您เติม水。入住和退房手续办理得很快,早餐选择也挺不错的。总的来说,性价比很高。
房间很干净 早餐也很好吃 而且也有阳台