We always stay here when in College Station. The rooms are spacious and provide plenty of room for my family of 5. Very clean and great staff and customer service.
5.0分
其他
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Very easy check in and a great room. We were very comfortable and the suite was perfect for our time in Colllege Station. The room was clean and all of the items were well stocked.
5.0分
其他
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Everything was so clean, place smelt fresh, very eloquently and classy decorated for Christmas, breakfast was very good, the price was very affordable and staff was so helpful with anything you needed.
5.0分
其他
The attendant that the hotel was so helpful. He made sure we had the right room and everything we needed.
4.0分
其他
Always stay in College Station over Thanksgiving. Have stayed here now a couple of times and has always been enjoyable
4.0分
家庭亲子
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The room and property were amazing and beautiful. Although, we were not impressed with the free hot breakfast. The food was hot but definitely taste processed and the pancakes were chewy.
3.0分
家庭亲子
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Although the staff was amazing and the facility was nice, there was so much noise that disturbed my sleep early in the morning from the room above me. The walls are very thin cause I heard all the noise from people in the hallways as well. The beds were semi uncomfortable for me.
3.0分
其他
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Coffee in room was only decaffeinated. I went to get coffee around 8pm- coffee was empty. Coffee tray was dirty and was obviously not cleaned by morning. I checked in and ran dons errands , when I got back to hotel, my room number was not on my card. Went to front desk- no apology. Breakfast area was very dirty and had to start wiping my own table.
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酒店回复: Here is a professional and empathetic response you can send to the guest:---Thank you for sharing your experience with us. We sincerely apologize for the multiple inconveniences you encountered during your stay. This is not the level of service or cleanliness we strive to provide.We’re sorry that the in-room coffee selection was incomplete, that the coffee station was empty and not refreshed, and that the tray had not been properly cleaned. We will be reviewing these lapses with our housekeeping and food & beverage teams to ensure this is corrected immediately.We also apologize for the issue with your key card and the lack of acknowledgment or apology at the front desk. This is not reflective of the hospitality standards we hold ourselves to, and we will address this with our staff to improve their attentiveness and guest service.Additionally, the condition of the breakfast area you described is unacceptable. Your feedback is being shared with our team so we can improve cleanliness and monitoring during breakfast hours.Thank you for bringing these matters to our attention. We appreciate the opportunity to improve and hope you’ll consider giving us another chance to provide you with a much better experience in the future.
制冰机坏了。前台工作人员一副漠不关心的样子。客房里没有写字台或椅子。
宽敞的房间和体面的早餐，价格实惠
We always stay here when in College Station. The rooms are spacious and provide plenty of room for my family of 5. Very clean and great staff and customer service.
Very easy check in and a great room. We were very comfortable and the suite was perfect for our time in Colllege Station. The room was clean and all of the items were well stocked.
Everything was so clean, place smelt fresh, very eloquently and classy decorated for Christmas, breakfast was very good, the price was very affordable and staff was so helpful with anything you needed.
The attendant that the hotel was so helpful. He made sure we had the right room and everything we needed.
Always stay in College Station over Thanksgiving. Have stayed here now a couple of times and has always been enjoyable
The room and property were amazing and beautiful. Although, we were not impressed with the free hot breakfast. The food was hot but definitely taste processed and the pancakes were chewy.
Although the staff was amazing and the facility was nice, there was so much noise that disturbed my sleep early in the morning from the room above me. The walls are very thin cause I heard all the noise from people in the hallways as well. The beds were semi uncomfortable for me.
Coffee in room was only decaffeinated. I went to get coffee around 8pm- coffee was empty. Coffee tray was dirty and was obviously not cleaned by morning. I checked in and ran dons errands , when I got back to hotel, my room number was not on my card. Went to front desk- no apology. Breakfast area was very dirty and had to start wiping my own table.