Our room had not been cleaned. There was leftover food with mold in the refrigerator upon our arrival . When the front desk was advised the person at the front desk mentioned she could give us a snack from the market and add points to our Hilton account. We mentioned that we had seen a sign saying that they would refund us if there were any issues with cleanliness of the room, she stated that the manager wasn’t there and she couldn’t do that . So we just left the hotel. Very unpleasant experience, will not be going back !
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酒店回复: Dear Guest, Thank you for sharing this with us, and we are truly sorry your visit began in such an unacceptable way. We also apologize that you found the room unprepared and that you did not receive the resolution you expected. We are committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We hope you’ll consider giving us another opportunity to provide the smooth, welcoming experience every guest deserves.Krista Wright, General Manager
环境：优雅
服务：优秀
卫生：不错
难闻的气味
一进这家汽车旅馆，就能闻到一股难闻的空气味，或者地毯清新剂的味道。这种气味弥漫在大厅、房间等各个角落。睡觉时，它会呛到喉咙，挥之不去。这味道真难闻，它到底在掩盖什么？因为那股难闻的气味，我再也不会住这家旅馆，也不会推荐。
臭虫泛滥
臭虫泛滥。痒得睡不好。为了忍受臭虫，我一天洗了五次澡。
我们走进房间时，房间里有股难闻的气味，床单也有难闻的气味。
一切都100%
干净，高效，但早餐有些欠缺。
这家酒店的员工很棒，太棒了！
很好的服务
干净的
Our room had not been cleaned. There was leftover food with mold in the refrigerator upon our arrival . When the front desk was advised the person at the front desk mentioned she could give us a snack from the market and add points to our Hilton account. We mentioned that we had seen a sign saying that they would refund us if there were any issues with cleanliness of the room, she stated that the manager wasn’t there and she couldn’t do that . So we just left the hotel. Very unpleasant experience, will not be going back !