酒店回复: Thank you for choosing to stay with us here at the Tru By Hilton South Mandarin. We appreciate you taking the time out to let us know that we are displaying Tru hospitality! We enjoyed having you here and look forward to seeing you next time!
4.0分
家庭亲子
Room was nice; staff very helpful. One microwave behind front desk instead of in each room (which was odd to me); but not a deal breaker.
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酒店回复: Thank you for sharing your review with us. It is wonderful that our accommodations felt comfortable and that our team offered the helpful service every guest should enjoy. We understand your point about the microwave setup, and your comments have been shared with our internal team so it can be considered thoughtfully. We are glad the rest of your stay went well, and we would be delighted to welcome you again on a future visit!
3.0分
其他
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The room was clean and tidy, the checkin was easy, the atmosphere was good.
The bed needs to be replaced (sinking in the middle) and the breakfast left a lot to be desired.
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酒店回复: Good Morning Carla,Thank you for choosing to stay with us here at the Tru by Hilton Jacksonville South Mandarin. We appreciate your feedback of your stay. We are sorry to hear that you could have a comfortable sleep due to the mattress. I can assure you we will take your comments and make sure the quality of our mattresses and breakfast are up to our standard and that our guest are comfortable.
5.0分
商务出差
The breakfast is always good and fresh.. first time in Jacksonville the area is safe and quiet
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酒店回复: Thank you for choosing to stay with us here at the Tru By Hilton South Mandarin. We are excited to hear that you were able to have some peace of mind and enjoy the breakfast while staying here with us stay while experiencing great TRU pride! We hope to see you again soon!
5.0分
家庭亲子
Everything was great! Spotless rooms, friendly employees, couldn’t ask for a better stay.
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酒店回复: Thank you for choosing Tru by Hilton Jacksonville South Mandarin. We're glad you enjoyed our pristine accommodations and that our team's incredible service left a positive impression on you. It was an honor to have you as our guest, and we look forward to many more memorable experiences!
3.0分
商务出差
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The administrator works slowly during check-in and creates a queue of guests. I have observed this behavior from the administrator during several of my visits to this hotel. The hotel is clean and conveniently located.
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酒店回复: Thank you for choosing to stay with us here at the Tru By Hilton South Mandarin. We value your opinion on some areas that need improvement. As a team we will come together and work on making the check-in process better for our guest. We are happy to hear you were able to enjoy the cleanliness and location of the property. We look forward to your next trip to Jacksonville.
新楼，地理位置好，有24/7咖啡机，房间装修精美。
这里干净又安静。
这次短途旅行住得还不错。早餐选择非常有限。我住过的其他酒店的早餐种类要丰富得多。酒店本身很干净，房间也很干净，淋浴水压也很好。
我不喜欢这家酒店。我们的房间很脏，我们换了另一间。房间里没有微波炉和冰桶。没有热水浴缸。没有衣柜。没有热水浴缸。早餐不太好。不过工作人员很友好，我在那里的时候也很安静。
酒店很干净，而且非常安静。
Room was nice; staff very helpful. One microwave behind front desk instead of in each room (which was odd to me); but not a deal breaker.
The room was clean and tidy, the checkin was easy, the atmosphere was good.
The bed needs to be replaced (sinking in the middle) and the breakfast left a lot to be desired.
The breakfast is always good and fresh.. first time in Jacksonville the area is safe and quiet
Everything was great! Spotless rooms, friendly employees, couldn’t ask for a better stay.
The administrator works slowly during check-in and creates a queue of guests. I have observed this behavior from the administrator during several of my visits to this hotel. The hotel is clean and conveniently located.