Appreciated complimentary EV charging, but there should be a sign that prohibits non-ev’s from parking in spot and blocking access to charger!
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酒店回复: Duane, thank you for sharing your feedback. We're glad you appreciated the complimentary EV charging. Your suggestion regarding a sign to prevent non-EV's from blocking access to the charger is valuable, and we appreciate you bringing it to our attention. We hope to have the opportunity to better serve you in the future.
4.0分
其他
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Parking was easy; staff was kind. Breakfast opened late so that was annoying since we had somewhere to be. Loved the check-in cookies. The pool was pretty cloudy but seemed okay.
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酒店回复: Julie, thank you for sharing your experience. We're pleased you found parking convenient and our team pleasant. We deeply regret the late breakfast opening inconvenienced you — we're always striving for punctuality, and your feedback helps us improve. It's great to hear you enjoyed the check-in cookies, and your note on the pool's appearance has been shared with our team for review. We would be delighted to host you again at SpringHill Suites by Marriott Topeka Southwest.
3.0分
其他
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Very disappointed. Would never stay here again.
Not a very welcoming check-in. Was given incorrect information regarding breakfast times. Room 207 is probably the worst room to have. Directly over lobby entrance and window view totally blocked by lobby roof. Quiet room except for doors slamming in the hallway. No room safe and no safe available for use at the front desk. (Asked). Sofa was extremely uncomfortable and desk chair was uncomfortable as well. Refrigerator turned off twice and food was ruined. Asked at front desk and got an “ok” but no one ever came to look at it. Quit trying to use it. So disappointed in our stay and did not come close to Marriott standards. We stayed for 3 nights total using our points and dollars. Made us check out and in each day. Bottom line, would never stay here again. Maybe a B&B next time. Wasted our points and money. A/C was ok. Bed was comfortable. Shower was ok for a tub shower. Closet was big. Microwave worked. Breakfast was ok and service there was good. Elevators and ice machine worked. Bar and staff was good as we went there once. My suggestion is the hotel is ok for one night as a stop on the road or if you will only be using it for sleeping. Otherwise, look elsewhere. Sorry as this is one of the worst reviews I have written. Usually, I just skip a review if it is just and ok place. Like to leave reviews for places I really like instead. Use your points elsewhere as I wish I had.
5.0分
其他
Exceeded our expectations!
Very impressed with this property. Room was spacious, comfortable, & quiet. Breakfast very nice, too. Staff helpful & gracious.
4.0分
家庭亲子
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The first night was great. The next day we discovered that our room had been overlooked. We did not receive any housekeeping services and we had to request new towels for the night, I was there to be with my brother as he laid his wife to rest. When I left for the services I requested management to make sure our room was tended to.
I do not know why but the coffee that was served was an abomination. I don't know how anyone could even call it coffee. The breakfast buffet was ordinary with very few choices for meal items to dine on.
These things made for an added stress to the visit. My sister in law's funeral and mediocre accommodations. We would not go back to this unit if we ever visit Topeka again,.
5.0分
其他
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Modern- quiet- clean
Extremely clean and quiet room. At first we thought the air conditioner was broken but it was extremely silent and worked prefectly thru the night. Nice modern features. We had a wonderful stay!!
5.0分
家庭亲子
Very nice new facility! The only complaint I have is the bathtub is very slippery and susceptible to falling, especially for older people. Thanks.
5.0分
情侣出游
Updated with a new and modern look. Staff was pleasant and helpful. Everything was super clean. Breakfast was one of the best ever at a hotel.
2.0分
其他
The rooms were not clean. I think they had just made the beds.
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酒店回复: Dear Reece,Thank you for bringing this to our attention. We're sorry to hear about your experience as it's not the standard of cleanliness we strive to provide. Your feedback has been shared with our team for further review and action. We genuinely appreciate you letting us know, and we aim to do better moving forward.
3.0分
其他
Overall the hotel was clean but there was black mildew in the corners of the shower.
Appreciated complimentary EV charging, but there should be a sign that prohibits non-ev’s from parking in spot and blocking access to charger!
Parking was easy; staff was kind. Breakfast opened late so that was annoying since we had somewhere to be. Loved the check-in cookies. The pool was pretty cloudy but seemed okay.
Very disappointed. Would never stay here again.
Not a very welcoming check-in. Was given incorrect information regarding breakfast times. Room 207 is probably the worst room to have. Directly over lobby entrance and window view totally blocked by lobby roof. Quiet room except for doors slamming in the hallway. No room safe and no safe available for use at the front desk. (Asked). Sofa was extremely uncomfortable and desk chair was uncomfortable as well. Refrigerator turned off twice and food was ruined. Asked at front desk and got an “ok” but no one ever came to look at it. Quit trying to use it. So disappointed in our stay and did not come close to Marriott standards. We stayed for 3 nights total using our points and dollars. Made us check out and in each day. Bottom line, would never stay here again. Maybe a B&B next time. Wasted our points and money. A/C was ok. Bed was comfortable. Shower was ok for a tub shower. Closet was big. Microwave worked. Breakfast was ok and service there was good. Elevators and ice machine worked. Bar and staff was good as we went there once. My suggestion is the hotel is ok for one night as a stop on the road or if you will only be using it for sleeping. Otherwise, look elsewhere. Sorry as this is one of the worst reviews I have written. Usually, I just skip a review if it is just and ok place. Like to leave reviews for places I really like instead. Use your points elsewhere as I wish I had.
Exceeded our expectations!
Very impressed with this property. Room was spacious, comfortable, & quiet. Breakfast very nice, too. Staff helpful & gracious.
The first night was great. The next day we discovered that our room had been overlooked. We did not receive any housekeeping services and we had to request new towels for the night, I was there to be with my brother as he laid his wife to rest. When I left for the services I requested management to make sure our room was tended to.
I do not know why but the coffee that was served was an abomination. I don't know how anyone could even call it coffee. The breakfast buffet was ordinary with very few choices for meal items to dine on.
These things made for an added stress to the visit. My sister in law's funeral and mediocre accommodations. We would not go back to this unit if we ever visit Topeka again,.
Modern- quiet- clean
Extremely clean and quiet room. At first we thought the air conditioner was broken but it was extremely silent and worked prefectly thru the night. Nice modern features. We had a wonderful stay!!
Very nice new facility! The only complaint I have is the bathtub is very slippery and susceptible to falling, especially for older people. Thanks.
Updated with a new and modern look. Staff was pleasant and helpful. Everything was super clean. Breakfast was one of the best ever at a hotel.
The rooms were not clean. I think they had just made the beds.
Overall the hotel was clean but there was black mildew in the corners of the shower.