酒店回复: Thank you for taking the time to share your feedback. We are very pleased to hear that you found our property nice and clean, as maintaining a high standard of cleanliness is something we take great pride in. However, I am truly sorry to hear that your room was missing bath towels and that our front desk team did not handle the situation with the level of care and concern you rightly expected.Please accept my sincere apologies for the inconvenience this caused during your stay. I have shared your comments with our housekeeping and front desk teams to ensure proper follow-up and to prevent this from happening again in the future. Your feedback is valuable to us, and we appreciate you bringing this matter to our attention so we can improve. We hope to have another opportunity to welcome you back and offer you a more seamless experience.

酒店回复: Thank you very much for taking the time to share your kind feedback. We’re thrilled to hear that you enjoyed your stay with us and especially appreciated the friendliness and helpfulness of our staff. It’s always wonderful to know when our team makes a positive impression, as they truly strive to provide warm, welcoming service to every guest.We’re also glad to hear you enjoyed the variety and quality of our breakfast offerings and that the overall experience gave you a comfortable, homey feel. Creating a relaxing and inviting atmosphere is something we take pride in, and it’s rewarding to know it contributed to your enjoyment. We hope to welcome you back again soon.

酒店回复: Thank you so much for sharing your kind words about your recent stay with us. We’re absolutely thrilled to hear that Jaskirat made such a positive impression on you—he truly exemplifies the spirit of hospitality we strive for at the Quality Inn. Your feedback will absolutely be shared with him and the rest of our team, as it’s comments like yours that inspire all of us to continue delivering outstanding service. We’re very fortunate to have Jaskirat as part of our team and so glad that his efforts made your stay memorable.At the same time, I appreciate you pointing out the issues you experienced with the AC and plumbing in your room. I sincerely apologize for the inconvenience caused. Please rest assured that I have brought this to the attention of our maintenance team to investigate and resolve promptly. Your comfort is very important to us, and feedback like yours helps us improve. We hope to welcome you back again soon for an even better stay.

酒店回复: Thank you so much for your kind review! We’re thrilled to hear that you and your family enjoyed your stay with us. It’s great to know that the room setup with the double beds and additional couch worked well for your needs and that you found the accommodations comfortable. We’re also glad you appreciated the variety offered at breakfast—our team works hard to ensure there’s something for everyone to start the day right.It’s especially wonderful to hear that the kids had a blast in the pool and water slide—that’s always a highlight for families, and we’re happy it added to your overall experience. We hope to welcome you all back again soon for another enjoyable and relaxing stay!

酒店回复: Thank you for your kind words and for taking the time to share your experience. We’re so pleased to hear that you enjoyed the spaciousness of our rooms and that our team’s efforts to deliver excellent customer service made your stay a memorable one. Providing warm and friendly hospitality is at the heart of what we do, and it’s rewarding to know that it made a positive impact on your visit.Your comments will be shared with our entire team as a reminder of the difference their dedication can make. We hope to welcome you back again soon for another comfortable and enjoyable stay.

酒店回复: Thank you for taking the time to share your experience with us. We’re thrilled to hear that our team made a positive impression and that you enjoyed the breakfast—we take great pride in providing a fresh and satisfying start to the day for all our guests. Your kind words about our staff’s helpfulness mean a lot, and we’ll be sure to share your feedback with the entire team.It’s also wonderful to know that you had the chance to relax and enjoy the pool and hot tub in such a peaceful setting. We’re glad you could take advantage of those amenities in a quiet and private way. We hope to welcome you back again soon for another enjoyable and relaxing stay.

酒店回复: Thank you for your feedback. We sincerely apologize if there was any confusion regarding your early check-in request. Our records indicate that you were checked in at 1:45 PM, which is well before our standard check-in time of 3:00 PM. As our hotel was fully booked the night before, and with an 11:00 AM checkout time, our housekeeping team needs adequate time to prepare rooms to our cleanliness standards. While we do our best to accommodate early check-in requests whenever possible, we never guarantee them in advance, as room availability depends on the timing of departures and room readiness. It’s also worth noting that guests sometimes speak with third-party booking agents ( In you case: ******* agents) rather than the hotel directly, which can lead to miscommunication.At Quality Inn & Suites, we pride ourselves on professionalism and guest satisfaction, and our consistent reviews reflect that commitment. We’re glad we were ultimately able to accommodate your early arrival, and we encourage you to share your thoughts on your actual stay—such as room comfort and cleanliness—which help us and future guests.

酒店回复: Thank you for the wonderful review and perfect score! We’re delighted to hear that you enjoyed the grand feel of the hotel, the spacious and clean rooms, and the warm hospitality from our team.Your kind words mean a lot to us, and we look forward to welcoming you back for another great stay.

酒店回复: Thank you for your feedback. We’re sorry to hear that your event was cancelled, but we’d like to clarify that your reservation was made through ******* under a non-refundable rate. In such cases, payment is collected directly by *******, and the cancellation and refund policies are clearly set by them at the time of booking.We understand this situation may be frustrating, but it’s always important to review the rate conditions before confirming a reservation, especially for discounted or promotional rates. As the hotel did not process or receive your payment directly, any refund requests must be handled through *******. We hope this clears up the misunderstanding.

酒店回复: Thank you for the fantastic 10 out of 10 rating! We’re so glad to hear you found your stay very comfortable and that our staff made a great impression.It’s also wonderful to know you enjoyed the nearby dining options. We truly appreciate your recommendation and look forward to welcoming you back again soon!