酒店回复: Dear Luy!,Thank you very much for taking the time to share such detailed feedback about your recent stay with us.We are pleased to hear that you enjoyed our convenient proximity to The Hyundai Seoul and the spaciousness of your room, which offered a comfortable environment during your visit. Your kind words are truly appreciated.At the same time, we sincerely regret the inconvenience caused by the design of the vanity space and the external window-cleaning noise during the early morning hours. We fully understand how important a calm and comfortable environment is, especially when guests are resting, and your experience clearly did not reflect the standards we strive to uphold.Please rest assured that your valuable comments have been shared with the relevant teams for review, particularly regarding operational timing and improvements in room functionality. Your insights assist us greatly as we continually work to enhance our guest experience.We truly appreciate your constructive feedback and hope to have the opportunity to welcome you back in the future, offering a more seamless and enjoyable stay.Warm regards,Claire KimGuest Experience & Quality Assurance ManagerFairmont Ambassador Seoul
酒店回复: Dear Guest,Thank you very much for sharing such a detailed and positive review.We are delighted to hear that you enjoyed our prime location in Yeouido, with convenient access to The Hyundai Seoul, a variety of dining and shopping options, and nearby local restaurants. It is also wonderful to know that the proximity to the Han River and Line 5 subway made your travels around the city and to the airport easy and convenient.Your kind comments regarding the spacious rooms, pleasant environment, and excellent service are truly appreciated and will be shared with our team as great encouragement. Thank you for your recommendation, and we very much look forward to welcoming you back to Fairmont Ambassador Seoul for another enjoyable stay.Warm regards,John ParkDirector of RoomsFairmont Ambassador Seoul
酒店回复: Dear Guest,Thank you for taking the time to share your kind feedback and for awarding us such an excellent rating.We are delighted to hear that you found our location convenient and enjoyed the direct access to the shopping mall, as well as the variety of restaurants and cafés available within the building. It is also wonderful to know that our proximity to public transportation contributed to a comfortable and seamless stay.Your comments regarding the in-room amenities are truly appreciated. We aim to provide thoughtful essentials for our guests’ convenience while supporting sustainable practices, and we are pleased this was helpful during your visit.Thank you once again for your generous review. We sincerely look forward to welcoming you back and providing another refined and memorable experience in the near future.Warm regards,Jenna OhGuest Exprience & Quality Assurance ManagerFairmont Ambassador Seoul
酒店回复: Dear Guest,Thank you very much for sharing your feedback following your stay with us. We are delighted to hear that you enjoyed our facilities, found the spa relaxing, and liked the variety at breakfast. It’s wonderful to know that your first experience trying king crab legs was memorable!We also appreciate your comments regarding communication, and please rest assured that we continuously strive to improve our service to ensure a smooth and pleasant experience for all our guests.It’s great to hear that you enjoyed the nearby mall as well. We hope to welcome you back for another enjoyable stay in the near future.Warm regards,John ParkDirector of RoomsFairmont Ambassador Seoul
酒店回复: Dear KuGai,Thank you very much for sharing such a thoughtful and detailed review of your recent stay with us.We are delighted to hear that your overall experience exceeded expectations, especially after seeing some concerns online beforehand. It is wonderful that we were able to provide an early check-in, and that you enjoyed the comfort and design of our guestroom, as well as the warm hospitality from our team.We appreciate you noting the convenience of our direct connection to The Hyundai Seoul. It is indeed a great place for shopping and dining without the need to go outdoors. We are also glad to hear that you enjoyed exploring the neighborhood—from delicious local fried chicken to a refreshing walk to Hangang Park.Regarding the dental amenities, thank you for acknowledging the local environmental guidelines followed by Korean hotels. Should you need any assistance during a future stay, we would be pleased to provide alternatives upon request.It was truly our pleasure to have you with us, and we look forward to welcoming you again on your next visit to Seoul.Warm regards,Claire KimGuest Experience & Quality Assurance ManagerFairmont Ambassador Seoul
1人觉得有用
2.1分
费尔蒙特双床房
朋友出游
打扫过房间竟然多了个电子烟 反馈给酒店轻描淡写说打扫完其他房间不小心拉下的？？？
别住别住 太糟糕了
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酒店回复: Dear Guest,Thank you for bringing this matter to our attention.We take the cleanliness and integrity of our guest rooms extremely seriously, and we are deeply concerned to learn of your experience. The discovery of any personal item left behind in a guest room is wholly unacceptable and does not align with the standards and protocols we uphold.Upon being made aware of this issue, the matter was escalated internally for immediate review. Our housekeeping procedures are designed to prevent precisely this type of occurrence, and your feedback has prompted a thorough re-examination of both our room inspection process and post-cleaning verification measures.We understand how this situation may have affected your confidence in our service, and we regret that your stay did not reflect the level of care and professionalism expected of a hotel of our standing. Please be assured that corrective actions are being implemented to prevent a recurrence.We appreciate you taking the time to share your concerns, as such feedback is essential in helping us maintain and strengthen our service standards.Thank you.Warm regards,Jenna OhGuest Experience & Quality Assurance ManagerFairmont Ambassador Seoul
2人觉得有用
4.5分
费尔蒙特双床房
家庭亲子
商务酒店，环境一般，地段是不错的，旁边就是现代百货，。
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酒店回复: Dear Guest,Thank you for choosing Fairmont Ambassador Seoul and for sharing your valuable feedback with us.We appreciate your comments regarding the surrounding environment and are pleased to know that you found our location convenient, particularly with our direct proximity to The Hyundai Seoul. Its accessibility and vibrant retail offerings are indeed among the advantages many of our guests enjoy.Your feedback is truly appreciated, as it helps us better understand our guests’ perspectives. We hope to have the pleasure of welcoming you again and providing an even more satisfying experience on your next visit.Warm regards,Jenna OhGuest Experience & Quality Assurance ManagerFairmont Ambassador Seoul
酒店回复: Dear Guest, Thank you very much for taking the time to share your feedback with us.We are pleased to hear that you enjoyed the beauty of Yeouido in autumn and found the direct connection to The Hyundai Seoul convenient during your stay. It is also great to know that the proximity made it easy to enjoy shopping and bring items back to the hotel comfortably.At the same time, we appreciate your comments regarding the washroom size and storage space. We understand how important it is to have sufficient room for personal belongings, and we will be reviewing your valuable remarks with our team to explore improvement opportunities.We hope to have the pleasure of welcoming you back again soon for another enjoyable visit.Claire KimGuest Experience & Quality Assurance ManagerFairmont Ambassador Seoul
酒店位置靠近现代百货，步行即可到达，但周围比较冷清。入住的房间很大，面积在首尔实属难得，活动空间充足，没有丝毫局促感。但洗漱台设计过小，单人使用时也感觉狭窄，护肤品等个人物品无处摆放，体验欠佳。
连住了三天每天早上8点多，大楼外部就开始进行玻璃清洗作业，施工噪音对休息有干扰。
这次春节四晚住在汝矣岛这家新酒店，真的第一天办理入住的时候被气到无语
住这么多年的五星酒店第一次遇到这种事情
我们一家五口在携程上订的是“尊贵两卧套房”，包含1特大床＋2单人床（划重点
结果入住的时候，最开始是一个女性前台接待，硬说我们房间的最高入住人数是3️⃣个人，我们就很懵逼，是代表那张特大床只能睡一个人吗❓
我们就开始argue这不合理，结果这姐坚持说这就是他们的规定，我们只能多定一间，同时给我们小纸条写价格，最便宜的房间一晚上也要3100rmb…
这时候旁边一个男性前台过来了，刚刚全程在与一个白男客人谈笑风生
过来后自我介绍是manager，然后和刚刚的女前台叽里咕噜了一顿说还可以offer我们一个选择，就是我们多加两个人头的额外费用，是吧啦吧啦多少钱，比多订一间房划算什么的
这哥的韩语口音非常无敌重，我听得很艰难，所以我还在艰难听力➕算价格算汇率的时候，我妈神来一笔提出要看一下房间的图片
于是此男钻进旁边的小房间拿了个ipad粗来给我们看 一看不得了了！
原来根本不是同一家房！！！
上面说了我们订的套房是两个独立房间的，结果他给我们看的图片只有一间房，里面是大床房，怪不得说最多只能三个人呢！！！敢情从一开始就给我们搞错房间了😡😡😡
搞清楚之后此男感觉也没有很诚恳地说啊抱歉抱歉，因为他们酒店的系统和第三方平台有误差，是个error什么的；然后现在我们只需要再加一个人头进去就可以了，因为最高入住是4️⃣个人
我？？？这时候已经搞了半个小时了，非常累非常烦，但我还在忍脾气说那你能不能补偿我们把这个人头算了，or送我们早餐，毕竟是你们一开始搞错了浪费我们这么多时间
此男微笑地说：“NO😊”
fine，gkd吧，没力气掰扯了，想着这样搞清楚了可以赶快办好
结果还有更离谱的
他噼里啪啦电脑上操作了一通跟我们说Is it okay if我们第二天换一个房间，就是今晚住的和之后三天不一样，因为最近人很多没有房间了
我们不敢置信地看向他，他以为我们没听清，又很mean地重复is it okay…？
我妈直接说we refuse！
此男仿佛不敢置信怎么有人能如此直接拒绝他，像陈土豆一般用迷人的小眼睛委屈地看向我
我直接说我们不接受，这个房间我们一个月前就订好了你现在说没房？你快点给我们办好！
被我们强硬的态度所震慑，他才开始矫揉造作地说“好的好的，let me check check”
装模作样check了不到半分钟就说啊可以的，帮我们努力找到了空房什么的
我直接打断他的王公卖瓜，说能不能赶紧给房卡😅要三张谢谢
最后一波：入住办理完他要送我们去房间，我们自己拉着行李跟在他身后，他按完电梯好像是看到前台又🈶人了还是咋滴突然又去前台不知道干啥，直接把我们晾在电梯口，电梯来了我们也上不去啊（没有房卡！
晾了两分钟才姗姗来迟带我们去房间…
⚠️办理了差不多有一个小时，而且全程没有给我们倒点水或者可以坐下休息，我们舟车劳顿一整天才到酒店还得再罚站一小时
我真的无语至极
先是自己弄错房间，一般这个时候国内就算三四星酒店都会补偿说免费升房什么的，虽然我们房间可能已经是最高配置了,但作为补偿，抹掉我们一个人头or送早餐都不行？
一晚6k人民币就这待遇？？
加上人头和早餐一共差不多一晚8k了…
and我合理怀疑所谓的没房让我们第二天再换房间就是为了把房间留给白男们，还在那假装礼貌地问，可能没想到我们这么不留情面吧👊🏼
💣总结来说：专业能力差➕办事效率低➕态度一般➕疑似歧视
酒店坐落在汝矣岛，旁边就是现代百货，吃饭购物很多选择。酒店步行五分钟有一家不错的韩牛店。酒店离汉江很近，走路五分钟到地铁五号线，去机场和市区都很方便。酒店房间宽敞，环境服务都不错，推荐！
位置比较方便 楼下就是商场 商超负一有很多吃饭的地方和咖啡厅 去地铁也不远 不需要自备插头 自备牙刷牙膏就可以了 下楼就有烤肉店 很方便
应该说比预计的好，酒店设施很新，SPA很舒服。早餐品种多，日式，韩式，中式，西式，比较齐全。第一次早餐吃帝王蟹腿。
意见就是韩国人英语实在是不敢恭维，前台小姐姐让我抓马…
旁边的现代mall 不错，值得来住
之前xhs刷到一些不好的评价，有点忐忑，本次入住的话整体感觉非常好！
差不多一点半到的酒店提前让我们入住了，入住的双床基础房，房间相比国内新开的酒店确实小一些，但整体质感和设计很不错。服务人员态度都挺好的。（韩国酒店全都不提供牙刷，要自己准备）
酒店楼下直通汝矣岛现代百货，特别好逛的一个商场，如果你不喜欢逛露天那种圣水洞明洞什么的，都可以在这个商场买，B2所有品牌都有，而且相比来说不怎么拥挤。B1有很多吃的。
去清潭洞江南do脸的话打车半小时，也可以接受，酒店也可以帮你叫车。附近有一家炸鸡也很好吃，步行8分钟到汉江边汉江公园吃泡面也很不错的体验！下次来还会住！
打扫过房间竟然多了个电子烟 反馈给酒店轻描淡写说打扫完其他房间不小心拉下的？？？
别住别住 太糟糕了
商务酒店，环境一般，地段是不错的，旁边就是现代百货，。
房间很大，但是洗漱地方比较小，东西摊不开。秋天的汝矣岛很美丽。很方便，和现代百货有内部通道，冬天外套比较重，商场买好可以放回酒店，咖啡没位置直接买回酒店吃。
看了综艺节目被酒店早餐吸引，就当是结婚纪念日去了。酒店位置很棒，房间也很干净，一切都像新的一样，感觉刚装修不久，这点非常好 :) 对于去首尔现代百货购物来说，这酒店简直完美。一楼咖啡厅的无花果蛋糕，奶油吃起来有点像植物奶油，这点有点遗憾，但除此之外，29楼的酒廊在下雨的夜晚去享受真是太棒了！早餐也无可挑剔！本来是冲着烤鸭去的，结果无限量畅饮的气泡酒和龙虾更让我觉得物超所值！提醒一下，龙虾是在早上8点半以后供应的，所以如果想吃龙虾，可以参考这个时间去享用早餐哦~