酒店回复: Dear JohnThank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites and the services we provide for our valued . We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,
4.0分
其他
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Great location for the Texas Renaissance Festival. A very nice and modern building. Continental breakfast was very basic, but still complementary. Room was bigger than expected for the basic two queen beds. TV came with DIRECTV, which was great to catch any games. Room service was a little questionable. We found items that didn't belong to us on the floor and on the second day our shower curtain was missing. But we did request next day room service and they took care of the room. Would recommend.
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酒店回复: Dear PedroThank you for taking the time to fill out our online survey with great feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Waller and the services we provide for our valued Choice Privileges Gold members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Kam
3.0分
其他
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The internet didn’t work. We had to use hotspots off our phones. The ice machine was on the first floor. We were on the fourth. The eggs weren’t edible. There was no milk or decaf coffee.
5.0分
其他
The room was very clean and the staff were wonderfully cheerful, friendly, and helpful!! We loved our stay!
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酒店回复: Dear Valerie, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Waller and the services we provide for our valued Choice Privileges Gold members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Kam
4.0分
家庭亲子
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Breakfast was good, seem fresh and good to the taste.
The young lady that greeted us at check in and check could be more friend and attentive. other than that, great hotel.
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酒店回复: Dear JuanThank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Waller and the services we provide for our valued Guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Kam
1.0分
其他
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dead roaches with bug guts and dried blood on the COMFORTER. roaches in the tub, and the room smells of straight urine with a thermostat setting on 86°F. tried to tell the front desk worker and she got an awful nasty attitude and stated she would have to check what i was saying was true first. i informed her i did in fact take pictures. she came back from the room, and acted as if it was making a big deal out of nothing, and it was “only one roach..” as if that makes it ok and kept insisting we get another room. i informed her myself nor my family would be staying in this hotel, and i just needed a refund as i had just spent OVER 200$ for this room. she stated i could take up to 14 business days. and that’s not a guarantee… absolutely disgusted with this business, and the way it takes care of his customers. extremely poor management. will never recommend, EVER.
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酒店回复: Dear Aliesha,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites and the services we provide for our valued Guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Kam
5.0分
其他
Would stay again
Room was clean and nice. Staff was extremely helpful and friendly
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酒店回复: Dear KathyThank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites and the services we provide for our valued Guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Kam
2.0分
其他
The rooms smell like dog urine , it’s horrible and the front staff seemed not to care much .
1.0分
其他
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Horrible rooms
The TV did not work in the room they switched us to another room where somebody was already staying in then they switched us to a third room and it smelled like urine so bad in there it was mold and very dusty. I asked the front desk lady for some compensation for the inconvenience she told me that was a me problem I would not recommend this hotel to anyone to stay in
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酒店回复: Dear Thomasina, We would like to thank you for taking the time to complete our online survey about your recent stay Feedback from our Guests is very important to us and your input helps us in our efforts to providing excellent service. We received Complaint about TV after 12 hours of your stayed in room , compensation for TV we only apply if you stay in the same room. we provided upgraded room & did not hear about any other complaints so we can check room & give you other room for next 2 nights of your stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards,
1.0分
商务出差
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We were staying for a college graduation. Upon arrival, after I checked in I was told the elevator has been out of order the entire week. My elderly family members were unable to climb stairs. We were not offered a discount or any compensation for our inconvenience. I was able to get rooms on the first floor but I felt horrible for the other occupants. Every time I walked by the front desk there appeared to be several complaints. I hope they reevaluate problems because everyone is not capable of climbing flights of stairs. Thank you
美好的
Great location for the Texas Renaissance Festival. A very nice and modern building. Continental breakfast was very basic, but still complementary. Room was bigger than expected for the basic two queen beds. TV came with DIRECTV, which was great to catch any games. Room service was a little questionable. We found items that didn't belong to us on the floor and on the second day our shower curtain was missing. But we did request next day room service and they took care of the room. Would recommend.
The internet didn’t work. We had to use hotspots off our phones. The ice machine was on the first floor. We were on the fourth. The eggs weren’t edible. There was no milk or decaf coffee.
The room was very clean and the staff were wonderfully cheerful, friendly, and helpful!! We loved our stay!
Breakfast was good, seem fresh and good to the taste.
The young lady that greeted us at check in and check could be more friend and attentive. other than that, great hotel.
dead roaches with bug guts and dried blood on the COMFORTER. roaches in the tub, and the room smells of straight urine with a thermostat setting on 86°F. tried to tell the front desk worker and she got an awful nasty attitude and stated she would have to check what i was saying was true first. i informed her i did in fact take pictures. she came back from the room, and acted as if it was making a big deal out of nothing, and it was “only one roach..” as if that makes it ok and kept insisting we get another room. i informed her myself nor my family would be staying in this hotel, and i just needed a refund as i had just spent OVER 200$ for this room. she stated i could take up to 14 business days. and that’s not a guarantee… absolutely disgusted with this business, and the way it takes care of his customers. extremely poor management. will never recommend, EVER.
Would stay again
Room was clean and nice. Staff was extremely helpful and friendly
The rooms smell like dog urine , it’s horrible and the front staff seemed not to care much .
Horrible rooms
The TV did not work in the room they switched us to another room where somebody was already staying in then they switched us to a third room and it smelled like urine so bad in there it was mold and very dusty. I asked the front desk lady for some compensation for the inconvenience she told me that was a me problem I would not recommend this hotel to anyone to stay in
We were staying for a college graduation. Upon arrival, after I checked in I was told the elevator has been out of order the entire week. My elderly family members were unable to climb stairs. We were not offered a discount or any compensation for our inconvenience. I was able to get rooms on the first floor but I felt horrible for the other occupants. Every time I walked by the front desk there appeared to be several complaints. I hope they reevaluate problems because everyone is not capable of climbing flights of stairs. Thank you