酒店回复: Dear Guillermo,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager
1.0分
商务出差
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Staff were friendly and courteous. Room was large with nice appliances. Staircase was literally falling apart. Pool was greenish/brown, laundry facility out of order- empty boxes all over the main lobby. No phone in the room, tv didn’t work, hot water didn’t exist- “clean bed” had hairs on the sheets, didn’t even try to clean the chair in front of the TV- full of dust and peanut shells, only one small trash can in the bathroom, only one security camera per hallway (no idea if they even work) and surprise- a $100 security deposit required. If I hadn’t been exhausted for being on the road for 9 hours I’d have asked for a refund and gone somewhere else.
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酒店回复: Dear Matthew,Thank you for sharing your experience. We are glad to hear that our staff were friendly and courteous. However, we deeply apologize for the numerous issues you encountered with the room, amenities, and property condition. Your feedback is valuable, and we will review these matters with our team to make necessary improvements and ensure a better experience for future guests. Please visit us again.Sincerely, Hotel Manager
2.0分
其他
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Bad stay
I booked this hotel because it said it had a pool and a breakfast bufett, which they didnt have either when I arrived because yhey were doing renovations. They should put a notice on thier online website so people can see that before they pay for thier reservations. The room was very unmaintience. It had a cracked mirror, the front of the microwave was broke, the tub had paint stains in it and the molding around it had big indented scratch marks, the latch to the entrance door was broke off. Just a poor looking room and no extras with this stay like swimming or work out room as advertized.
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酒店回复: Dear Theresa,Thank you for your review. We are very concerned about the issues you described with the condition of your room and the unavailability of amenities due to renovations. Your comments about the pool, breakfast, and room maintenance will be shared with our team to address these matters and improve communication online. Guest comfort and accurate information are priorities, and your feedback helps us focus on needed improvements.Sincerely, Hotel Manager
2.0分
家庭亲子
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My request was not granted, rooms only had two old stained dingy towels and the front door and bathroom door were stained and old. We had to request the room to be changed because it has roaches and big red ants! I had originally requested my rooms to be next to each other and we were given rooms on different floors and opposite ends. The property states it has a swimming pool and it was not available to use since it was simply filthy. Just very disappointed after a long drive with my kids.
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酒店回复: Dear Guest,We sincerely apologize for the numerous issues you encountered during your stay. We deeply regret that your room had cleanliness issues, including the towels, stained doors, and pests. This is certainly not the experience we want to provide for our guests. We also apologize for not being able to accommodate your room request and for the condition of the pool. Your concerns will be immediately shared with our housekeeping and maintenance teams for improvement. We hope to provide you with a much better experience in the future.Sincerely, Hotel Manager
1.0分
其他
Worst hotel
It smelled bad TV didn't work shower leaked toilet leaked and the sink did too tried three rooms before I left
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酒店回复: Dear Guest,We sincerely apologize for the multiple issues you encountered during your stay. The smell, TV malfunction, and leaks in the shower, toilet, and sink are completely unacceptable, and we deeply regret the inconvenience caused. It’s concerning that you had to move between three rooms, and we truly understand your frustration. Your feedback will be shared with our maintenance team to address these issues and ensure they are resolved. We hope you’ll consider giving us another chance in the future for a more enjoyable experience.Sincerely, Hotel Manager
1.0分
其他
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Huge parking lot pot holes. No bar. No breakfast. Both described when booking. No water no shower curtain no remote to the tv, floors dirty, room smells of turpentine, booked a king got 2 double beds, rude staff.
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酒店回复: Dear Patrick,Thank you for your stay. Very much concerned about the inconveniences due to several issues mentioned in your review. We shall surely check and take action for improvement. This is a matter of concern and not a regular feature of our hospitality. Customer satisfaction is paramount to us. Request your understanding and continued patronage.Sincerely, Hotel Manager
1.0分
其他
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Bedbugs, mold, poor customer, service, a brown pool, and no hot water made for our stay. Also, smoke detector was covered with tape that has been on for so long it would not come off without damaging the wall. The people at the counter refused to refund and cancel our reservation after check-in. Do not book this hotel room! Pictures attached!
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酒店回复: Dear Guest,We are truly sorry to hear about your experience and appreciate you bringing these serious issues to our attention. This is unacceptable, and we take your feedback very seriously. We will investigate all of your concerns, especially regarding cleanliness and safety. Please reach out to us directly so we can address this matter appropriately and work towards a resolution. Thank you for your feedback, and we hope to make things right.Sincerely, Hotel Manager
2.0分
其他
The photos looks very nice and clean, but in person is nothing compared with the photos. The pool is not available and the rooms are dirty
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酒店回复: Dear Alexa,We are truly sorry to hear that the actual experience didn’t match the photos and that you found the rooms dirty. We also apologize for the pool being unavailable. This is not the standard we strive for, and your comments will help us address these issues promptly. We appreciate you bringing this to our attention and hope to have the chance to provide a better experience in the future.Sincerely, Hotel Manager
房间很脏到处是霉，没法睡
价贵全屋每处都长霉没服务人员
千万别来这家酒店。简直无法用言语形容。又脏又乱，根本不想住。安全也很差。网站上说有免费早餐，结果根本没有。没有热水。总之就是别来！
很好，很舒适，而且每晚的价格也很合理。
Staff were friendly and courteous. Room was large with nice appliances. Staircase was literally falling apart. Pool was greenish/brown, laundry facility out of order- empty boxes all over the main lobby. No phone in the room, tv didn’t work, hot water didn’t exist- “clean bed” had hairs on the sheets, didn’t even try to clean the chair in front of the TV- full of dust and peanut shells, only one small trash can in the bathroom, only one security camera per hallway (no idea if they even work) and surprise- a $100 security deposit required. If I hadn’t been exhausted for being on the road for 9 hours I’d have asked for a refund and gone somewhere else.
Bad stay
I booked this hotel because it said it had a pool and a breakfast bufett, which they didnt have either when I arrived because yhey were doing renovations. They should put a notice on thier online website so people can see that before they pay for thier reservations. The room was very unmaintience. It had a cracked mirror, the front of the microwave was broke, the tub had paint stains in it and the molding around it had big indented scratch marks, the latch to the entrance door was broke off. Just a poor looking room and no extras with this stay like swimming or work out room as advertized.
My request was not granted, rooms only had two old stained dingy towels and the front door and bathroom door were stained and old. We had to request the room to be changed because it has roaches and big red ants! I had originally requested my rooms to be next to each other and we were given rooms on different floors and opposite ends. The property states it has a swimming pool and it was not available to use since it was simply filthy. Just very disappointed after a long drive with my kids.
Worst hotel
It smelled bad TV didn't work shower leaked toilet leaked and the sink did too tried three rooms before I left
Huge parking lot pot holes. No bar. No breakfast. Both described when booking. No water no shower curtain no remote to the tv, floors dirty, room smells of turpentine, booked a king got 2 double beds, rude staff.
Bedbugs, mold, poor customer, service, a brown pool, and no hot water made for our stay. Also, smoke detector was covered with tape that has been on for so long it would not come off without damaging the wall. The people at the counter refused to refund and cancel our reservation after check-in. Do not book this hotel room! Pictures attached!
The photos looks very nice and clean, but in person is nothing compared with the photos. The pool is not available and the rooms are dirty