酒店回复: Dear Reine,At this moment, we have noted your concerns as mentioned for further review and investigation. Please allow us time till we do the necessary verification of your claims. Nevertheless, we will reach out to the appropriate team leader concerning the underlying matter. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience.Sincerely, Hotel Manager
2.0分
其他
原文
翻译提供方：Google
别去那里
远未达到歌乐的标准。
本来应该包含午餐，但餐厅关门了，并提供装有一小瓶热水、一个苹果和一根香蕉的袋子。
当我们到达时，房间里没有毛巾或浴巾。
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酒店回复: Dear Frederick,We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main goal is to make our guests smile and happy, and for this, we strive each day. We regret we failed this time in your case. We will to improve the areas you found unsatisfactory. Your thorough comments will help us improve our services as we genuinely value our guest's reviews. Request your understanding and continued patronage.Sincerely,Hotel Manager
4.0分
商务出差
原文
翻译提供方：Google
很好，很舒适，而且每晚的价格也很合理。
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酒店回复: Dear Guillermo,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager
2.0分
其他
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It appears the property is under new management and possible being updated.
The room was very inexpensive and the staff charge a deposit refundable typically 3-5 business days almost as much as room cost. My room was prepaid before I arrived.
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酒店回复: Dear Kathleen,Thank you for your feedback. We appreciate your comments regarding the property updates and the deposit policy. While the room rate was inexpensive, we understand that the deposit process can be an important consideration for our guests. Your feedback has been shared with management to ensure clarity and a smoother experience for future stays. We hope to provide an even better experience during your next visit.Sincerely, Hotel Manager
1.0分
商务出差
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Horrible
No hot water no remote control and then when I checked out, they tried to charge me for a full week and then had to credit my account. 3 days later Will never stay there again.
4.0分
情侣出游
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The property is in flux as the rooms are modified into spacious suites. Should be great when complete, but the pool, the breakfast and even the bulbs in some room lamps were missing, as was the battery to one of the TV's. VERY nice desk personnel, however, and a great rate for our clean, large room in the meantime.
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酒店回复: Dear Guest,We are delighted that you enjoyed the clean, spacious room, great rate, and friendly service from our front desk team. We appreciate your understanding as we work on enhancing the property with upgraded suites and amenities. Your comments about the pool, breakfast, and room fixtures have been noted and will be addressed. We look forward to welcoming you again.Sincerely, Hotel Manager
2.0分
其他
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2/5 Would Not Recommend
Not the best place I've ever stayed. We requested a plunger 3 separate times and never got one. Did not have access to a toilet for 24 hours. My partner got pink eye from the filthy sheets. Wish I had taken more photos, but I just wanted to leave.
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酒店回复: Dear Emma,Thank you for sharing your experience. We regret to hear about the concerns with cleanliness and service, including the unresolved request and the condition of the sheets. Your feedback is very important and will be carefully reviewed with our team to ensure improvements are made. We appreciate your input, as it helps us work toward providing a better stay for future guests.Sincerely, Hotel Manager
房间很脏到处是霉，没法睡
价贵全屋每处都长霉没服务人员
千万别来这家酒店。简直无法用言语形容。又脏又乱，根本不想住。安全也很差。网站上说有免费早餐，结果根本没有。没有热水。总之就是别来！
当我们到达时，浴室的墙壁上有腐烂的迹象，卫生纸架和毛巾架被撕裂，墙壁上有洞。毛巾是灰色的，不太吸引人。我再也不会住在 Clarion Inn 了。烟雾探测器也被拆除，只有电线悬在外面。我不推荐给任何人的不卫生的地方。
Clarion 酒店正在进行大规模维修。在接待处，我被告知所有酒店都没有热水，他问我是否想要这个房间，我要求去看看，因为我意识到问题可能很严重，在汽车旅馆对面的停车场没有车。被停车了！我参观的 2 个房间有一股水渍的味道，前后停车场有容器和碎片的味道。我没找到安全的地方。我尝试通过多种方式联系********，无论是通过电话虚拟代理还是虚拟电子邮件，都没有成功，在酒店接待处我被告知要致电********退款/总共1小时/ 我在拍摄外部照片时离开，******* 一定不知道在其网站上展示该位置出租房间的情况。
别去那里
远未达到歌乐的标准。
本来应该包含午餐，但餐厅关门了，并提供装有一小瓶热水、一个苹果和一根香蕉的袋子。
当我们到达时，房间里没有毛巾或浴巾。
很好，很舒适，而且每晚的价格也很合理。
It appears the property is under new management and possible being updated.
The room was very inexpensive and the staff charge a deposit refundable typically 3-5 business days almost as much as room cost. My room was prepaid before I arrived.
Horrible
No hot water no remote control and then when I checked out, they tried to charge me for a full week and then had to credit my account. 3 days later Will never stay there again.
The property is in flux as the rooms are modified into spacious suites. Should be great when complete, but the pool, the breakfast and even the bulbs in some room lamps were missing, as was the battery to one of the TV's. VERY nice desk personnel, however, and a great rate for our clean, large room in the meantime.
2/5 Would Not Recommend
Not the best place I've ever stayed. We requested a plunger 3 separate times and never got one. Did not have access to a toilet for 24 hours. My partner got pink eye from the filthy sheets. Wish I had taken more photos, but I just wanted to leave.