酒店回复: Dear Mr./Mrs. Miaowazhongzi1,Thank you so much for sharing your wonderful experience.We’re delighted that you and your family enjoyed the family-friendly environment, delicious breakfast, beautiful room view, and the helpful service from our front desk team.Your kind words truly motivate us — we look forward to welcoming you and your family back soon to VinHolidays Fiesta Phu Quoc!Best regards,Hotel ManagementVinHolidays Fiesta Phu Quoc
酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your stay did not meet your expectations and that certain aspects of your experience caused disappointment. We sincerely apologize for any inconvenience you encountered regarding room cleanliness and service during your stay. Please rest assured that your comments have been shared with our management team, and we are taking them seriously to review and improve our procedures, ensuring a higher standard of service and guest experience in the future. Your feedback is extremely valuable to us as it helps identify areas where we can enhance both our facilities and service. We hope to have the opportunity to welcome you back and provide a stay that reflects the high standards we strive to maintain.Best regards,Hotel ManagementVinHolidays Fiesta Phu Quoc
酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent stay did not meet your expectations and that certain aspects of your experience were disappointing. We sincerely apologize for any inconvenience you encountered regarding room amenities, cleanliness, and your ticket arrangements. Please rest assured that your comments have been shared with our team, and we are taking them seriously to review and improve our procedures, ensuring a higher standard of service and attention to detail for all our guests. Your feedback is invaluable in helping us enhance both our facilities and guest experience. We hope to have the opportunity to welcome you back in the future and provide a stay that fully reflects the high standards we strive to achieve.Best regards,Hotel ManagementVinHolidays Fiesta Phu Quoc
酒店回复: Dear Valued Guest,Thank you for choosing VinHolidays Fiesta Phu Quoc and for sharing your valuable feedback.We are pleased to know that you appreciated the hotel’s good value for money, convenient bus connections, and easy access to nearby attractions.We have also taken note of your comments regarding the balcony clothes-drying policy. This rule is in place to maintain the hotel’s environment and safety, but we do understand the inconvenience it may cause, especially during the humid rainy season. We will look into more guest-friendly alternatives for the future.We truly look forward to welcoming you back soon for an even more comfortable stay.Best regards,Hotel ManagementVinHolidays Fiesta Phu Quoc
5.0分
标准泳池景观双床间
家庭亲子
地理位置靠近大世界
客服不错
酒店提供接驳车去safari
票价也便宜
泳池干净
早餐也还可以
整体还是性价比高
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酒店回复: Dear Valued Customer,Warm greetings from VinHolidays Fiesta Phu Quoc.We are always delighted to hear that our team has successfully provided the exceptional VinHolidays service you deserve. Your feedback is greatly appreciated, and we can assure you that it will serve as a great motivation for us to continue delivering outstanding service in the future.We look forward to welcoming you back very soon!Best regards,Hotel ManagementVinHolidays Fiesta Phu Quoc
超级好的酒店 适合亲子游 酒店对面可以租摩托车 酒店早餐很棒酒店订的房间风景非常优美，看到窗外早餐的品种很丰富。前台很耐心解答问题
房间内居然不提供餐巾纸，床单和被套上居然还有血迹，看的都渗的慌，作为一个标榜4星高档酒店这个是不被允许存在的，第一天游玩到很晚才回酒店，睡时看到床单被套都有血迹，但是已经很晚就没有叫换，第二天一早去前台叫他们换，结果晚上游玩回来一看，床单上依然有可见的污渍，以后不要标榜4星高档酒店了，还有就是买的套餐包含了珍珠乐园门票，去了被告知我们没有该门票，后来经过携程客服的不断确认，酒店到晚上才告知我们门票确定好了，这样的卫生管控和服务质量真的不配这个4星高档酒店的称号
房间内居然不提供餐巾纸，床单和被套上居然还有血迹，看的都渗的慌，作为一个标榜4星高档酒店这个是不被允许存在的，第一天游玩到很晚才回酒店，睡时看到床单被套都有血迹，但是已经很晚就没有叫换，第二天一早去前台叫他们换，结果晚上游玩回来一看，床单上依然有可见的污渍，以后不要标榜4星高档酒店了，还有就是买的套餐包含了珍珠乐园门票，去了被告知我们没有该门票，后来经过携程客服的不断确认，酒店到晚上才告知我们门票确定好了，这样的卫生管控和服务质量真的不配这个4星高档酒店的称号
卫生：差
服务：服务态度不好，就知道推卸责任，让旅客自己去解决！
交通： VinHolidays Fiesta Phu Quoc 酒店的交通非常便利，您可以乘坐 Vinbus 17 路从机场直接到达酒店门口。
地点： 酒店相当宽敞干净，房间设施齐全，很舒适。我们住了两晚，第一晚后客房服务员进来打扫时，感觉有点迷糊。垃圾桶没放袋子，也没换擦手巾。用过的浴帽被丢掉了，但没给新的。
早餐： 早餐种类丰富，份量很多。建议您在预订时就包含早餐。早餐供应时间是早上 6:00 到 10:00。
员工： 服务很好，英语说得相当流利，还会说一点泰语。
作为岛北”穷游”的根据地，酒店整体的性价比是高的。早上V1巴士会按点停在酒店门口，直达野生动物园和珍珠乐园。唯一美中不足的，是酒店会禁止把手洗的衣服晒在凉台，这点对于又潮又热的雨季时是比较不friendly的。如果你岛南游把钱都花在了丽晶万豪处了，岛北乐园游那几天可以考虑住这里。
地理位置靠近大世界
客服不错
酒店提供接驳车去safari
票价也便宜
泳池干净
早餐也还可以
整体还是性价比高
酒店离Grandworld很近，去VinWonders、野生动物园和Grandworld都很方便。但离缆车有点远，岛上的Grab打车费对我来说有点贵。有免费的Vinbus会经过酒店，但需要自己对好时间。价格合理，早餐种类丰富，如果你需要提前退房，他们甚至可以准备盒饭，但需要提前告知前台。房间也很大，配备了基本的洗漱用品，比如牙刷、牙膏、棉签、梳子（！现在很少有酒店提供这些了）、室内可重复使用的拖鞋（！对我来说是必备品），吹风机风力也很强。游泳池每天都很热闹，有大人也有小孩，看起来开放到很晚。儿童俱乐部工作日从早上9点开到下午5点，周末时间更长。我们工作日快要关门的时候（大约下午4点半）去了一趟，看护员似乎不太想招待我们了，她就坐在那里看手机。接待员和门口的服务人员都面带微笑。如果住在这家酒店，你可以享受VinWonders和野生动物园的折扣价，4岁以下儿童即使身高超过100厘米也可以免费进入公园，这点是在网上买票后才发现的，因为Vinpearl官网上说超过100厘米就需要买儿童票。总的来说，这是一家经济实惠又方便的酒店，只是床有点太硬了。
非常棒的地方。离大世界（Grand World）、珍珠岛（Vinpearl）和珍珠游乐园（VinWonders）都很近。强烈推荐。
抵达酒店时，Pham Thanh Nha 先生热情地接待了我们。他帮我们把行李从酒店门口一直拿到房间，还向我们介绍了酒店内的各种设施。
房间又大又干净。最让我喜欢的是酒店的水压很足，洗澡非常舒服，让人精神焕发😂。
早餐选择不多，种类不够丰富。
可以步行到大世界（Grandworld）等旅游景点，酒店附近还有很多餐馆、纪念品店和便利店。
* 已获得员工许可发布此照片
酒店离大世界（Grand World）很近，步行即可到达，非常方便。 VinBus 就在酒店大堂门口，去野生动物园（Safari）很方便。