酒店回复: Lamento mucho las molestias que experimentaste durante tu estadía. Es frustrante escuchar que no recibiste las toallas que necesitabas y que encontraste dificultades con los servicios. Tu opinión es importante para nosotros y te aseguro que transmitiré esto a nuestro equipo de gestión. Estamos comprometidos en brindar una experiencia cómoda y agradable para todos nuestros huéspedes, y trabajaremos para abordar estos problemas y evitar que vuelvan a ocurrir en el futuro. Gracias por hacernos saber tu experiencia, y esperamos que consideres hospedarte nuevamente con nosotros para poder enmendar esta situación.
5.0分
其他
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翻译提供方：Google
好的
4.0分
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I love staying here. It’s convenient to the Tx Tech campus when I go to see my son play football. I don’t like the price gouging they do. There is no reason a night in Lubbock, Texas should be upwards of $200. The hotel is nice but not that nice. I know all about supply and demand but it really is ridiculous.
3.0分
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Front desk was helpfull, breakfast was late, room was ok. Property’s side doors did NOT unlock with our digital key - requiring us to carry heavy cooler taking to our room! And $4.00 per night parking fee - that’s a called Nickel and diming!
4.0分
其他
Hotel is nice and a very convenient stay if you are attending anything at Texas Tech, like football games!
3.0分
家庭亲子
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It was okay, but not what I expect from a Marriott property. We had multiple towels with holes, frays, or tears. We had a reservation for three people, and had a room with a couch pullout, but no sheets or blankets for the pullout. The hotel also apparently “ran out” of pillows, which is interesting. So, even after we went down to the front desk for the sheets and blankets, there were no pillows for the pullout. Would be difficult to consider returning to this property.
我们上个月入住了这家酒店，体验很差。我们到达时房间很脏，房间里有垃圾和脏衣服。我们与管理层进行了交谈，他们向我们保证不会再发生这种情况，所以我们预订了高级周末。这是一个巨大的错误。床上用品上有血迹，镜子没有清洗，窗户上有一个空的薯片袋。第二天，尽管打电话通知前台，客房服务人员还是没有来。这家酒店虽然比较新，但很脏，很破旧。相信我，住在其他地方吧。
我住得很愉快，唯一的问题是空调出了问题，维修人员无法修复。最后我不得不面对无法正常工作的空调，真的没法休息
工作人员非常友好，并会根据要求尽力解决问题，但条件不是很好。厕所、桌子和微波炉非常脏。床单闻起来也不干净。优点是离德州理工大学很近，但可能不会再住在这里了。
我们到达时，马桶被堵住了。有人给了我们一个柱塞，但没用。最后我们换到了另一间房间，那里的客人很吵。高速公路的噪音很大。
我租了一个4人间，他们只给了我3条浴巾，我要求多一条，他们从来没有给过我。早餐时间，由于没有微波炉，无法为我加热一杯牛奶。客户服务很差。
好的
I love staying here. It’s convenient to the Tx Tech campus when I go to see my son play football. I don’t like the price gouging they do. There is no reason a night in Lubbock, Texas should be upwards of $200. The hotel is nice but not that nice. I know all about supply and demand but it really is ridiculous.
Front desk was helpfull, breakfast was late, room was ok. Property’s side doors did NOT unlock with our digital key - requiring us to carry heavy cooler taking to our room! And $4.00 per night parking fee - that’s a called Nickel and diming!
Hotel is nice and a very convenient stay if you are attending anything at Texas Tech, like football games!
It was okay, but not what I expect from a Marriott property. We had multiple towels with holes, frays, or tears. We had a reservation for three people, and had a room with a couch pullout, but no sheets or blankets for the pullout. The hotel also apparently “ran out” of pillows, which is interesting. So, even after we went down to the front desk for the sheets and blankets, there were no pillows for the pullout. Would be difficult to consider returning to this property.