酒店回复: Thank you for bringing this to our attention, and please accept our sincere apologies for the issues you encountered during your stay. We understand how disappointing it must have been to find the bedding in both rooms below standard, and we truly regret that this impacted your experience.While we appreciate your kind words about our front desk associate, we take full responsibility for ensuring every room is properly cleaned and inspected before a guest arrives—regardless of any internal communication barriers. Your feedback has been shared with our housekeeping management to ensure this situation is addressed promptly and does not happen again.We value your feedback and would welcome the opportunity to make things right. Please feel free to reach out to us directly if you'd like to discuss your experience further.

酒店回复: Thank you for taking the time to share such a detailed account of your experience. Please accept our sincere apologies for the frustration and inconvenience you endured during your stay.We understand how upsetting it must have been to be locked out of your room, especially with time-sensitive commitments like an important meeting. While we are glad that a team member responded promptly and tried multiple methods to resolve the issue, it’s clear that the process took far too long and caused unnecessary stress.We're also sorry to hear that there was a communication barrier and that the promised follow-up regarding compensation was not handled properly. That is not the standard of service we strive for, and your concerns have been shared with our management team for immediate review.Please know that we value your feedback and would like to make this right. We encourage you to contact the property directly and ask to speak with the General Manager so we can personally follow up with a resolution.Again, we truly regret the impact this experience had on your trip, and we appreciate your honesty in bringing it to our attention.

酒店回复: ¡Gracias por sus amables comentarios! Nos alegra saber que disfrutó de nuestro hotel nuevo y cómodo. Aunque las obras viales alrededor pueden ser algo molestas, nos alegra saber que no afectaron su experiencia general. Agradecemos mucho su opinión y esperamos darle la bienvenida nuevamente pronto.

酒店回复: Thank you, Mauricio, for the perfect score! We're so glad you enjoyed the excellent location, cleanliness, and value. It was a pleasure having you, and we hope to welcome you back again soon!