If you have daughters, do not bring them here. The front desk staff acts like they are in a nightclub, not a Marriott. A clerk with curly dark hair was consistently inappropriate with my teenage daughter. The room itself was disgusting—we found hair in the bathtub that wasn't ours and what looked like flea-like insects in the sheets. When we complained about the noise, the manager told us, "You get what you pay for." At these rates, I expect safety, not harassment.
3.0分
家庭亲子
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The hotel’s name says Old Town but the hotel is not in Old Town. It is about a mile and a half from Old Town in the historic Albuquerque Indian school district where there is a ***** mall with a couple of restaurants, a gas station, and a Holiday Inn Express. I was willing to pay more for this hotel because I thought that it will be walking distance to activities in Old Town so I was disappointed. Front desk staff is nice. They sell some snacks and drinks. One of the elevators was out of service throughout our stay so there was wait for the elevator. Room has a refrigerator and kitchenette. The bathroom’s door is next to the bed so every time you go to the bathroom the door opens widely into the room and will wake up the person on the bed. It was hard to turn on the faucet, it needed to be replaced. Breakfast is the usual fare, nothing exciting, edible. Parking is free. You need a pass from the front desk. It was easy to find parking. There is security outside of the hotel. It made me feel uncomfortable. Next time I will look for a room in Old Town itself.
5.0分
商务出差
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I would look forward to staying here again
A refreshing place to come to after a day of travel or work. The front desk staff were friendly and welcoming, the room was beautiful, clean, and comfortable. Wonderful kitchenette, local tavern across the street for dinner, some very nice breakfast options as part of the stay. The bed was perfect, not too hard, not too soft, absolutely comfortable (and I am hard to please when it comes to mattresses).
2.0分
其他
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This was a horrible experience. The elevator was down the entire stay (8 days) and was told that it was down for 16 days. 3 flights of stairs with luggage. They did not offer to help to get the bags up which could have made a difference. Was offered $10 comp which I never received and also an insult with the amount. Do not recommend.. very disappointed in Marriott after this stay. I normally expect that they meet a particular standard of service.
5.0分
情侣出游
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The staff were very friendly and always had an excellent attitude. From the moment we walked in to the moment we left, they were excellent. I'm all my travels, they were some of the best.
5.0分
情侣出游
Staff was super nice and helpful great restaurant within walking distance
千万不要入住这家酒店。我强烈建议您在阿尔伯克基选择其他任何一家酒店。我已经警告过您了。我入住过万豪酒店超过500次，仅今年就超过60次。我分享这些经历是为了说明我对这些酒店的了解。和其他差评一样，我必须说这家酒店的管理层非常不专业，尤其是销售总监Julie T.（为了保持专业性，我隐去了她的姓氏）。她不关心员工，总是躲在办公室里，不与客人交流。虽然员工吹嘘酒店“很新”，但房间已经陈旧不堪，维护极差。我们房间的浴室墙壁和门上都有破洞，显然是损坏后没有得到妥善修复。免费的早餐虽然包含在房费里，但味道却差强人意。我从未见过免费早餐的咖啡旁边放着小费罐。此外，燕麦粥简直像汤一样——显然不是燕麦粥该有的样子。如果他们离开办公桌，管理层很容易就能发现！我们原本计划入住五晚，但只住了一晚就决定离开，去另一家符合正常标准的万豪酒店。当时酒店告诉我们会退还两晚房费中的一晚。然而，当员工向那位从未离开过办公桌的所谓经理确认后，对方却说不会退还。我们最终还是离开了，没有办理退房手续，这样他们就无法以更高的价格重新预订房间。我强烈建议大家不要入住这家酒店，去其他任何地方——任何一家都行！
员工很棒，酒店维护得也很好。入住体验令人耳目一新，房间干净安静。酒店附近有很多餐厅，而且交通便利，方便前往州际公路。停车场大约每15分钟就有保安巡逻一次，感觉非常安全。泳池较小，但很干净，健身房也足够用。强烈推荐这家酒店。
没有意见。
非常好的房间。位置好
If you have daughters, do not bring them here. The front desk staff acts like they are in a nightclub, not a Marriott. A clerk with curly dark hair was consistently inappropriate with my teenage daughter. The room itself was disgusting—we found hair in the bathtub that wasn't ours and what looked like flea-like insects in the sheets. When we complained about the noise, the manager told us, "You get what you pay for." At these rates, I expect safety, not harassment.
The hotel’s name says Old Town but the hotel is not in Old Town. It is about a mile and a half from Old Town in the historic Albuquerque Indian school district where there is a ***** mall with a couple of restaurants, a gas station, and a Holiday Inn Express. I was willing to pay more for this hotel because I thought that it will be walking distance to activities in Old Town so I was disappointed. Front desk staff is nice. They sell some snacks and drinks. One of the elevators was out of service throughout our stay so there was wait for the elevator. Room has a refrigerator and kitchenette. The bathroom’s door is next to the bed so every time you go to the bathroom the door opens widely into the room and will wake up the person on the bed. It was hard to turn on the faucet, it needed to be replaced. Breakfast is the usual fare, nothing exciting, edible. Parking is free. You need a pass from the front desk. It was easy to find parking. There is security outside of the hotel. It made me feel uncomfortable. Next time I will look for a room in Old Town itself.
I would look forward to staying here again
A refreshing place to come to after a day of travel or work. The front desk staff were friendly and welcoming, the room was beautiful, clean, and comfortable. Wonderful kitchenette, local tavern across the street for dinner, some very nice breakfast options as part of the stay. The bed was perfect, not too hard, not too soft, absolutely comfortable (and I am hard to please when it comes to mattresses).
This was a horrible experience. The elevator was down the entire stay (8 days) and was told that it was down for 16 days. 3 flights of stairs with luggage. They did not offer to help to get the bags up which could have made a difference. Was offered $10 comp which I never received and also an insult with the amount. Do not recommend.. very disappointed in Marriott after this stay. I normally expect that they meet a particular standard of service.
The staff were very friendly and always had an excellent attitude. From the moment we walked in to the moment we left, they were excellent. I'm all my travels, they were some of the best.
Staff was super nice and helpful great restaurant within walking distance