酒店回复: Dear Mrs Celia Shi, Warmest Greetings from Batam Marriott Hotel Harbour Bay, Thank you so much for taking the time to share your wonderful experience at our hotel! We're thrilled to hear that you had a fantastic stay with us. Your kind words truly warm our hearts and motivate us to continue delivering exceptional hospitality. Our team works diligently to ensure every guest feels comfortable and well taken care of during your stay. It's fantastic to know that our efforts resonated with you and contributed to your enjoyable visit. We can't wait to welcome you back for another unforgettable stay. If there's anything specific you'd like to experience or any preferences you have for your next visit, please don't hesitate to let us know. Your feedback is invaluable in helping us improve our services to meet your expectations. Thank you once again for choosing our hotel, and we eagerly await the opportunity to serve you again in the near future. Regards, Manoj RawatGeneral Manager
酒店回复: Dear Mr/ Mrs Guest User, Warmest Greetings from Batam Marriott Hotel Harbour Bay,Thank you for taking the time to write such a detailed review. All your comments are essential to educating our team about good and bad service and help us to continue providing great products and service for our valued guest. Please note that this information has been passed on to our concerned department. Furthermore, We will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We remain at your full disposal and you may contact us for any further assistance you may require. Regards, Manoj RawatGeneral Manager
3.2分
1张特大床，阳台，客房
家庭亲子
早餐种类不错…唯一缺点是到了check in时间房间还没有准备嗯好…这让我不能接受
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酒店回复: Dear Mrs. Guest User, Warmest Greetings from Batam Marriott Hotel Harbour Bay, Thank you for sharing your feedback about your recent stay at our hotel. We deeply apologize for the inconveniences you encountered during your time with us. Your experience is truly not reflective of the high standards of service we strive to uphold. We take your comments seriously and are committed to addressing the issues you've raised. We deeply regret any lapses in delayed check-in, and we assure you that steps are being taken to rectify these matters immediately. Our guests' comfort and satisfaction are of the utmost importance to us. Your valuable feedback will undoubtedly aid us in making necessary improvements. We sincerely hope you'll consider giving us another chance in the future. It would be our privilege to demonstrate the true essence of our hospitality and provide you with the exceptional stay you deserve. Thank you for bringing these matters to our attention and allowing us the chance to improveRegards, Lee Ming SienDirector Of Operations
酒店回复: Dear Mr/ Mrs Shangaosongyang,Warmest Greetings from Batam Marriott Hotel Harbour Bay,Thank you for taking the time to write such a detailed review. We are so glad that you are enjoy your stay with us and meet your expectations. We hope your next visit is just around the corner. We look forward to welcoming you back then. For more information and interesting offers, please kindly check @batammarriottharbourbay, @jianghe.chineserestaurant and @altitudebatam on Instagram.Regards, Manoj RawatGeneral Manager
酒店回复: Dear Mrs Xiaoyuerdeyu@,Warmest Greetings from Batam Marriott Hotel Harbour Bay,Thank you for taking the time to write such a detailed review. We are so glad that you are enjoy your stay with us and meet your expectations. We hope your next visit is just around the corner. We look forward to welcoming you back then. For more information and interesting offers, please kindly check @batammarriottharbourbay, @jianghe.chineserestaurant and @altitudebatam on Instagram.Regards, Manoj RawatGeneral Manager
住了一晚，床品和房间都很舒服，窗外可以看到美丽的港湾，楼下的泳池，风光很不错。 一楼的餐厅用了午餐，印尼本地的食物 ， 味道好极了。 早餐真是一级棒的，非常丰富美味。 工作人员十分热情，体贴周到。离新加坡很近，想着可以经常过来。 尤其喜欢印尼草本提取的传统饮品，太纯正了，印尼小哥也是十分热情，真是早餐的一大亮点。 顶楼的酒吧也很不错，环境保护很好，不嘈杂，挺适合坐下来饮一杯。 非常好的体验，期待下次再能入住。
定的使用行政酒廊的房型，三餐算是都解决了。晚上陪好友在露天区域坐下聊天很惬意。隔海就可看到新加坡，但是沿岸的水质很差，会时不时的飘过一股腥臭气味。
早餐种类不错…唯一缺点是到了check in时间房间还没有准备嗯好…这让我不能接受
酒店就在海港湾渡轮码头正上方。入住和退房手续都很简单快捷。早餐种类丰富，份量也足。周围还有很多其他餐馆。屋顶酒吧非常惬意。
难忘的周年纪念入住——卓越的服务与体验！
我们在巴淡岛万豪酒店度过了最棒的结婚周年纪念日，这次体验真的超出了我们所有的期待！
从我们抵达的那一刻起，工作人员就以热情真诚的款待迎接了我们。他们对细节的关注和周到的举动让我们的庆祝活动格外特别——包括一份免费的周年纪念蛋糕，这真是一个甜蜜的惊喜！酒店本身非常漂亮。我们喜欢在屋顶酒吧放松，那里有美丽的景色，游泳池也非常适合放松身心。早餐是另一个亮点——有许多美味的选择，能满足各种口味。我们遇到的每一位员工都非常友好、专业，并且竭尽全力确保我们拥有最佳体验。如此出色的服务实属罕见。我们已经期待着下次光临了。谢谢你，巴淡岛万豪酒店，让我们的周年纪念日 truly unforgettable！
早餐非常棒，有各种西式、亚洲和当地美食可供选择。酒店位置超级便利，就在渡轮码头上方，从码头步行约2分钟即可到达酒店大堂。房间非常舒适宽敞，因为房间太舒服了不想离开，所以不得不申请延迟退房。巴淡岛万豪酒店确实是顶级的五星级酒店。
房间非常不错，我选的是可以抽烟的房间。整体布置位置不错，我们看到我海静！就是说早餐也可以坐在窗户边上看一看海边风景👍🏻
服务太棒了——为了我的生日，他们简直是竭尽所能，超出了预期！真的非常感谢！！！
酒店位置靠近海港湾，周边步行可达餐厅、便利店和（干净的）按摩院。
早餐种类也很丰富！
酒店位置绝佳，就在渡轮码头旁边，非常方便。附近餐饮选择很多，海鲜种类也十分丰富。员工服务态度超赞。海景也很棒。我很喜欢这里，下次还会再来！
周末从新加坡巴淡岛度假，订了这间岛上唯一一间五星酒店，离码头很近，下船出海关左转电梯直达，非常方便，酒店干净整洁，服务也很好，早餐还算丰富。出门用Grab叫车，很快就叫到车，去各个景点都不算远，很愉快的一次入住体验！