酒店回复: Dear JOSE,We sincerely apologize for the poor experience you had with our housekeeping service. This is certainly not the level of service we strive to provide. We will address this issue with our team to ensure that rooms are cleaned and prepared in a timely manner. Your feedback is valuable, and we appreciate you bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Management
3.0分
情侣出游
原文
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我们最终得到了一间残疾人专用房间，洗澡时，由于瓷砖地板不平整，浴室地板开始积水。
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酒店回复: Dear Mike,We sincerely apologize for the poor experience you had with your bathroom flooding due to the uneven tile floor. This is certainly not the level of service we strive to provide. We will address this issue with our team to ensure that this is prevented in the future. Your feedback is valuable, and we appreciate you bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Management
5.0分
其他
原文
翻译提供方：Google
很棒的酒店
非常舒适的酒店，房间很大，装修很好
位置很棒
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酒店回复: Dear Patrícia,We are thrilled that you had such a wonderful experience at Renaissance St. Augustine Historic Downtown Hotel and found our property exceptionally well-maintained. It's great to know you liked our spacious accommodations and convenient location. Your kind words are a testament to our commitment to providing our guests with the highest level of comfort and satisfaction. We can't wait to welcome you back for another memorable stay!Best Regards,Adelaida HumeAssistant General Manager
5.0分
其他
原文
翻译提供方：Google
都很棒
5.0分
朋友出游
Staff very helpful with recommendations about things to do and places to eat. Hotel restaurant was great for breakfast. Valet is very convenient m
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酒店回复: Dear Guest,Thank you for sharing your experience. We are delighted to hear that our staff was so helpful in providing recommendations for activities and dining, as we always aim to make each stay more enjoyable and convenient. It is also great to know you enjoyed breakfast at our restaurant and found the valet service beneficial during your visit. Your kind words mean a lot to our team, and we look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager
4.0分
其他
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The Hotel and our hotel room was very clean.
At times it was very cold and not possible to warm it up at any time. We missed not having 24-hour coffee in the Reception/Lobby. Having Starbucks instead made us feel like the Hotel/business desperately had to try to squeeze every dime out of you/us. Liked the "clean water feature" where we could fetch drinkable water. We gladly pay more for "free breakfast" (with real eggs and fresh fruit). Take a look at The French Quarter Inn, where we stayed in July 2025. Loved their concept of breakfast and Wine-Cheese in the afternoon. Staff were wonderful everywhere in the Hotel and Restaurant, Renaissance Hotel that is/was.
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酒店回复: We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding room temperature and coffee service. Thank you for your time in reviewing our hotel.
这是我们第一次入住万丽历史街区酒店。我们刚把车停好，代客泊车员就迎了上来，他非常彬Y U礼貌。我们从大堂侧门走进去，立刻闻到整个酒店弥漫着一种非常宜人清新的香气。我们随即注意到酒店独特的、令人印象深刻的装饰。当我们走到前台办理入住时，一位年轻的接待员非常迅速和礼貌，并且乐意分享当地的信息。当我们上楼去房间时，我们不禁注意到精美的装饰以及环境的整洁。我从事商业清洁行业超过30年，非常注重细节。当我们打开房间门时，房间的整洁和漂亮再次给我们留下了深刻印象。总而言之，我的妻子已经把这家酒店列为她迄今为止最喜欢的酒店，而我们已经光顾过12次以上了。非常感谢你们让我妻子的58岁生日如此美好。我们有了一次很棒的体验。
一晚600美元不值。大概250美元吧。这是我第一次评价酒店。我可是走遍了世界。
为什么要有露台才能看到电线和人家的后院呢？
水压很差，两天都这样。连洗发水都洗不掉。
淋浴间的地板是瓷砖的，很滑，而且坡度很大，连淋浴门都因为坡度而无法打开。
床边没有灯开关。所有灯都需要在灯亮的时候关掉。
床垫不如高档酒店预期的那样好，睡得不错，但在城里走了一圈，累坏了。
浴室出了问题。我被锁在自家浴室外面，原因是一个非常奇怪的锁，毫无用处，应该拆掉。我去了酒店两次，才找到解决办法，但他们知道这个问题，却一直没有解决。还好我被锁在了和我的牢房同一侧。工作人员给我留下了很不好的印象。我打电话的时候，他们甚至都没说一声抱歉。
非常不错的酒店，位置优越，步行即可到达历史街区。我不喜欢的地方：仅提供代客停车服务，费用为每天 35 美元（应包含在内）；浴室较小（更衣区很大）；如果在有人睡觉时打开浴室的灯，淋浴间的磨砂玻璃会照亮整个房间；地板上的瓷砖填缝需要清洁（我最讨厌的）；房价被抬高到每晚 500 美元，我猜是因为“灯光之夜”活动。房间不错，但绝对不值 500 美元。我们可能会再次入住这里，但不会选择在“灯光之夜”期间入住，因为价格太高了。
这个人根本不相信打扫房间，也不相信早上把房间整理好。我们不得不去前台要求打扫房间，前台人员的回答是“这不是我的工作，那是客房服务的工作，应该是客房服务部门的某个人。
客房服务部门下午4:30就来了，
第二天根本没有提供房间清洁服务。
所有
我们最终得到了一间残疾人专用房间，洗澡时，由于瓷砖地板不平整，浴室地板开始积水。
很棒的酒店
非常舒适的酒店，房间很大，装修很好
位置很棒
都很棒
Staff very helpful with recommendations about things to do and places to eat. Hotel restaurant was great for breakfast. Valet is very convenient m
The Hotel and our hotel room was very clean.
At times it was very cold and not possible to warm it up at any time. We missed not having 24-hour coffee in the Reception/Lobby. Having Starbucks instead made us feel like the Hotel/business desperately had to try to squeeze every dime out of you/us. Liked the "clean water feature" where we could fetch drinkable water. We gladly pay more for "free breakfast" (with real eggs and fresh fruit). Take a look at The French Quarter Inn, where we stayed in July 2025. Loved their concept of breakfast and Wine-Cheese in the afternoon. Staff were wonderful everywhere in the Hotel and Restaurant, Renaissance Hotel that is/was.