酒店回复: 尊敬的宾客，非常感谢您抽出宝贵时间，就您最近入住我们酒店的体验提供宝贵的反馈。我们衷心感谢您给予我们如此高的评分，尤其感谢您的评价：“酒店环境优美，员工热情友好，笑容可掬。房间宽敞舒适，浴室精致，厨房虽小却设施齐全，配备洗碗机、微波炉、电磁炉和冰箱/冰柜。早餐虽然简单，但味道不错，环境宜人。前往市中心、奥特莱斯、迪士尼乐园和机场大约需要20分钟车程，您需要自驾/出租车/优步。” 感谢您如此精彩的评价！我们一直致力于培训员工，努力营造“宾至如归”的氛围。我们认为，热情好客是一种“让您感到愉悦”的体验。我们管理公司的使命是“热情好客……从我们家到您家”。这些价值观指导着我们的日常运营，我们非常高兴这些价值观能够得到我们尊贵宾客的认可和赞赏。您的评价将成为我们所有团队成员讨论的话题，同时我们也衷心感谢他们又一次出色的工作。希望下次您来奥兰多地区时还能见到您。谨代表我们全体团队再次感谢您！致以最诚挚的问候！

酒店回复: Dear Guest, Thank you so much for taking the time to give us your valued feedback regarding your recent stay with us. We are grateful for the wonderful score you gave us and especially your comments…”We had an absolutely wonderful stay! They were kind enough to create a little surprise a for us as newlyweds for our room and it was incredibly thoughtful and sweet! The room was clean, organized and spacious, and the staff were top notch friendly, professional and kind! I would definitely recommend and return!" Thank you for your kind words! We pride ourselves on training our employees to strive towards providing an environment that “feels like home”. We define hospitality as a feeling that “makes your heart happy”. Our management company’s mission statement is “Hospitality…From Our Family to Yours”. These values govern our daily operations and it is wonderful when these values are recognized and appreciated by our valued guests.Your review will be the topic of discussion with all our Team members in addition our gratitude and thanks to them for another job well done. We hope we see you again next time you are in the Orlando area.On behalf of our entire Management Team, thank you again!Warmest Regards,

酒店回复: Dear Guest, Thank you so much for taking the time to give us your valued feedback regarding your recent stay with us. We are grateful for the wonderful score you gave us and especially your comments…”One of the best values we have had! Excellent accommodations, condition, service and location to the Camping World arena as it was only a short Uber ride away. We truly enjoyed our stay in this lovely hotel." Thank you for your kind words!We pride ourselves on training our employees to strive towards providing an environment that “feels like home”. We define hospitality as a feeling that “makes your heart happy”. Our management company’s mission statement is “Hospitality…From Our Family to Yours”. These values govern our daily operations and it is wonderful when these values are recognized and appreciated by our valued guests.Your review will be the topic of discussion with all our Team members in addition our gratitude and thanks to them for another job well done. We hope we see you again next time you are in the Orlando area.On behalf of our entire Management Team, thank you again!Warmest Regards,

酒店回复: 尊敬的宾客，非常感谢您抽出宝贵时间，就您最近入住我们酒店的体验提供宝贵的反馈。我们非常感谢您给予我们如此高的评分，尤其感谢您的评价：“前台的Gabi女士真是太棒了！她竭尽全力确保我们拥有完美的入住体验。如果我们再次来到这个地区，我一定会再次入住，就因为她卓越的服务。谢谢您，Gabi！” 非常感谢您的赞美之词！我们一直致力于培训员工，努力营造“宾至如归”的氛围。我们认为，热情好客是一种“让人感到愉悦”的感受。我们管理公司的使命是“热情好客……从我们家到您家”。这些价值观指导着我们的日常运营，我们非常高兴这些价值观能够得到我们尊贵宾客的认可和赞赏。您的评价将成为我们所有团队成员讨论的话题，同时我们也衷心感谢他们又一次出色的工作。希望下次您来奥兰多地区时还能见到您。谨代表我们整个管理团队，再次感谢您的光临！致以最诚挚的问候！

酒店回复: 尊敬的客人：对于您最近入住奥兰多市中心TownePlace Suites酒店的体验不佳，我们深表歉意。我们始终致力于为客人提供卓越的客户服务、一流的设施以及全程舒适的入住体验。看来我们在多个方面都未能达到您的期望。具体来说，您提到“我们的房间在办理入住时尚未准备好。我们把行李放在行李车上，在大堂等了一个多小时。期间有很多员工进进出出，但似乎没有人关心我们等了多久。酒店给了我们两张免费饮料券作为补偿，但酒吧直到下午5点才开始营业。我们大约在下午4:30才入住预订的两卧室套房，房间干净宽敞。” 对于您的入住体验不佳，我们深表歉意。我向您保证，您的经历和延误将会成为我们团队讨论的话题，并作为一次培训机会。同时，我也很高兴得知我们团队的部分成员已经采取措施来弥补给您带来的不便。如果您愿意就如何改进您的体验提供更多反馈，请通过以下方式联系我。再次感谢您选择我们，我们希望未来能再次有机会为您提供“惊艳”的服务。如果您再次光临，请务必联系我！谨致问候，代表奥兰多市中心TownePlace Suites酒店管理团队

酒店回复: Dear Guest, Thank you so much for taking the time to give us your valued feedback regarding your recent stay with us. We are grateful for the wonderful score you gave us! We pride ourselves on training our employees to strive towards providing an environment that “feels like home”. We define hospitality as a feeling that “makes your heart happy”. Our management company’s mission statement is “Hospitality…From Our Family to Yours”. These values govern our daily operations and it is wonderful when these values are recognized and appreciated by our valued guests.Your review will be the topic of discussion with all our Team members in addition our gratitude and thanks to them for another job well done. We hope we see you again next time you are in the Orlando area. On behalf of our entire Management Team, thank you again! Warmest

酒店回复: 尊敬的宾客，非常感谢您抽出宝贵时间，就您最近入住我们酒店的体验提供宝贵的反馈。我们非常感谢您给予的8分评价，尤其感谢您的评论：“我之所以没有给五星，唯一的原因是欧陆式早餐太糟糕了。我们不得不出去吃早午餐，因为酒店里根本没有好吃的。除此之外，酒店本身非常棒。”我们希望每位宾客都能感受到他们入住体验的“推荐意愿”，并给予10分的评价。当然，您的评价将会在我们的团队会议上进行讨论，我们将尽最大努力改进这些方面。我们以培训员工为荣，致力于营造“宾至如归”的氛围。我们认为，热情好客是一种“让人感到幸福”的感受。我们管理公司的使命是“热情好客……从我们家到您家”。这些价值观指导着我们的日常运营，我们非常高兴这些价值观能够得到我们尊贵宾客的认可和赞赏。您的评价将成为我们所有团队成员讨论的话题，同时我们也衷心感谢他们又一次出色的工作。我们希望您下次光临奥兰多地区时能够再次见到您。谨代表我们全体管理团队，再次感谢您！致以最诚挚的问候。

酒店回复: Dear Guest, I am so terribly sorry you did not enjoy your experience with us during your most recent stay at the TownePlace Suites Downtown Orlando. Thank you for providing your feedback and comments... "Dining and bar area only operates Tuesday - Saturday 5p-9p." We're sorry we didn't meet your expectations regarding the bar, but I hope you'll give us another chance so that you can enjoy the delights of the Oasis Bar and your stay at our hotel. Our goal is always to provide our guests with superior customer service, top-notch amenities and a pleasant stay all the way around. Please accept our deepest apologies for all of our short-comings. If you would care to provide some additional feedback as to how we could improve your experience, please contact me via the information listed below.Thank you again for choosing us and we hope to see in the future!Warmest Regards,On Behalf of Your TownePlace Suites Downtown Orlando Management Team,