Great customer service from Front Desk agent and Housekeeping staff. Good breakfast varieties. Clean bedroom with adequate amenities in a new property. Easy parking.
Thank you!
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酒店回复: Dear Carolina,Thank you so much for the fantastic review! We're delighted to hear our Front Desk and Housekeeping teams provided you with excellent service. They work hard to ensure every guest feels welcomed and well cared for, so your recognition truly means a lot to them.We're thrilled you enjoyed the breakfast variety and found your room clean and comfortable. It's wonderful that the parking was convenient for you as well. Your kind words about our property really brighten our day, and we appreciate you taking the time to share your experience.We can't wait to welcome you back on your next visit to the Glendale area!Best Regards,Tru By Hilton GlendaleGuest Experience Team
5.0分
其他
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Everything was good. We were surprised that there wasn’t sausage or bacon available, there was just chorizo for a met option and it was a little spicy. The front desk girl was great
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酒店回复: Dear Heather,Thank you so much for the perfect rating! We're thrilled to hear you had such a great experience with us at Tru By Hilton Phoenix Glendale Westgate. It's wonderful to know our front desk team made such a positive impression during your stay.We really appreciate your feedback about our breakfast offerings. Your comments help us continue to enhance our guest experience, and we're glad you enjoyed your time with us overall.We'd be delighted to welcome you back on your next trip to the Glendale area!Best Regards,Tru By Hilton GlendaleGuest Experience Team
5.0分
其他
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Staff was extremely friendly, courteous, and responsive to everything I needed. Especially Bella and Alex. Room was comfortable and quiet. Breakfast was freshly prepared and delicious. Coffee was fresh 24/7. Exactly what I needed for my short stay.
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酒店回复: Dear Jennifer,Thank you so much for the fantastic review and perfect rating! We're thrilled you had such a wonderful experience with us at Tru By Hilton Phoenix Glendale Westgate. It's especially gratifying to hear your kind words about Bella and Alex – we'll be sure to share your compliments with them. Our team takes great pride in providing friendly, responsive service to all our guests.We're so glad you enjoyed the comfort of your room, our fresh breakfast offerings, and the convenience of having coffee available around the clock. It sounds like we provided exactly what you needed for your stay, and that's what we aim for every time.We'd be delighted to welcome you back on your next trip to the Phoenix area!Best Regards,Tru By Hilton GlendaleGuest Experience Team
5.0分
其他
Games in the lobby were fun.
Alcohol beverages available to purchase along with a good variety of snacks and drinks.
Wonderful views from the rooms.
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酒店回复: Dear Rikki,Thank you so much for the perfect rating! We're thrilled you enjoyed the lobby games and found our selection of beverages and snacks to your liking. It's wonderful to hear you appreciated the views from your room as well. These thoughtful touches are all part of creating a welcoming and enjoyable experience for our guests.Your feedback means the world to our team, and we're so glad we could provide you with a memorable stay. We look forward to welcoming you back soon and hope to create even more great experiences for you on your next visit.Best Regards,Tru By Hilton GlendaleGuest Experience Team
2.0分
其他
The Ac sounded lime it was breaking the entire night. Hair all over the bathroom
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酒店回复: Dear Belen,Thank you for taking the time to share your experience with us. We appreciate you bringing these concerns to our attention, as guest comfort is incredibly important to us.We understand this wasn't the restful stay you deserved, and your feedback helps us maintain the high standards we strive for at Tru by Hilton. We're committed to ensuring every guest enjoys a clean, comfortable environment where they can relax and recharge.We hope you'll give us another chance to provide you with the quality experience that reflects our commitment to excellence. We'd love the opportunity to welcome you back for a more enjoyable stay.Best Regards,Tru By Hilton GlendaleGuest Experience Team
5.0分
其他
Clean, quiet, and convenient to everything.
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酒店回复: Dear Rhonda,Thank you so much for the fantastic review and perfect rating! We're thrilled to hear that you found our hotel clean, quiet, and conveniently located. It's wonderful to know these important aspects of your stay met your expectations perfectly.We appreciate you choosing Tru By Hilton Phoenix Glendale Westgate, and we're so glad we could provide you with a comfortable experience. Your kind words mean a lot to our entire team.We look forward to welcoming you back soon!Best Regards,Tru By Hilton GlendaleGuest Experience Team
5.0分
其他
All of it, especially the staff.
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酒店回复: Dear Carol,Thank you so much for the perfect rating! We're absolutely thrilled that you enjoyed everything about your stay with us, and it's wonderful to hear that our team made such a positive impression. Our staff takes great pride in creating welcoming experiences for every guest, and your kind words mean the world to them.We're so glad we could provide you with an exceptional stay, and we can't wait to welcome you back to Tru By Hilton Phoenix Glendale Westgate on your next visit to the area!Best Regards,Tru By Hilton GlendaleGuest Experience Team
5.0分
商务出差
The rooms were spotless
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酒店回复: Dear Guest,Thank you for the perfect rating! We're delighted to hear that you found your room spotless. Our housekeeping team takes tremendous pride in maintaining the highest standards of cleanliness, and your recognition of their hard work means so much to us.We look forward to welcoming you back on your next visit to the Phoenix area!Best Regards,Tru By Hilton GlendaleGuest Experience Team
房间特别宽敞，我定的是两个大床房，可以睡一家人；酒店非常干净，房间、卫生间、大厅，走廊以及餐厅都很整洁；早餐也不错，各种饮料咖啡牛奶酸奶水果，香肠，蛋类，麦片应有尽有，；位置也非常好，靠近Tanger奥特莱斯，各种服装鞋帽牛仔裤包包化妆品应有尽有，价格很优惠，很多人驱车来此处购物；酒店前台接待热情友好，入住简单快捷。总之非常好的一次入住体验，强烈推荐！
房间不隔音 工作人员服务态度超好 但是隔壁一个男的凌晨两三点还在打电话 声音好大 每个单词都听的清清楚楚 一直打一直打一直说话 跟前台说了 变成小声打电话 然后早上5、6点继续打 声音大到直接吵醒我们两个人
Great customer service from Front Desk agent and Housekeeping staff. Good breakfast varieties. Clean bedroom with adequate amenities in a new property. Easy parking.
Thank you!
Everything was good. We were surprised that there wasn’t sausage or bacon available, there was just chorizo for a met option and it was a little spicy. The front desk girl was great
Staff was extremely friendly, courteous, and responsive to everything I needed. Especially Bella and Alex. Room was comfortable and quiet. Breakfast was freshly prepared and delicious. Coffee was fresh 24/7. Exactly what I needed for my short stay.
Games in the lobby were fun.
Alcohol beverages available to purchase along with a good variety of snacks and drinks.
Wonderful views from the rooms.
The Ac sounded lime it was breaking the entire night. Hair all over the bathroom
Clean, quiet, and convenient to everything.
All of it, especially the staff.
The rooms were spotless